Senior Technician, NETS Advanced Voice Routing

NBCUniversal

Diagnosing and resolving complex technical issues across the national network for Comcast. Collaborating with teams and ensuring compliance with industry standards while improving customer experience.

Posted 7/28/2026full-timeRemote • California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington • 🇺🇸 United StatesSenior💰 $18,640 - $43,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in advanced troubleshooting, data analysis, and technical support, with a strong focus on compliance with industry standards and operational integrity. Capable of training and mentoring teams while effectively collaborating with various stakeholders to enhance support efficiency.

Highest-signal resume keywords

Advanced TroubleshootingData AnalysisTechnical SupportTicketing System ExperienceCompliance with Regulatory Requirements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Troubleshooting TechniquesData AnalysisTechnical SupportProcess ImprovementRoot Cause Analysis

Soft Skills

Analytical MindsetSelf-StarterCollaborationCommunicationMentoring

Tools & Technologies

SprinklerRemedy TTSIOP/Service NowFetch It UpECM

Industry Keywords

Technical Support StandardsOperational IntegrityNetwork OutagesSecurity ComplianceTrouble Tickets

About the role

Key responsibilities & impact

Performing advanced troubleshooting and data analysis to diagnose and resolve trouble tickets, and technical issues nationwide
Utilizing multiple software systems to investigate, triage, and address complex repair and security-related issues
Collaborating with engineers, third parties, and business partners to identify root causes and improve troubleshooting processes
Maintain accurate records and update systems with manual interventions when required
Providing real-time technical support to operations personnel, and business support teams via inbound calls and emails
Training and mentoring employees on various applications, troubleshooting techniques, and system best practices
Monitoring and reporting network outages and restoration events, escalating issues as necessary to resolution teams
Identifying customer-reported trends, escalating process improvement opportunities, and recommending changes to enhance technical support efficiency
Acting as a liaison between internal and external teams to resolve technical issues and communicate resolutions effectively
Ensuring compliance with technical support standards, industry best practices, and regulatory requirements for security and operational integrity
Regular, consistent, and punctual attendance; Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Requirements

What you’ll need

Experience with tools and software such as Sprinkler, Remedy TTS, IOP/Service Now, Fetch It Up, and ECM
Experience using a ticketing system, required
Have an analytical mindset and technical aptitude
Can successfully work independently and be a self-starter
7-10 Years relevant work experience
High School Diploma / GED

Benefits

Comp & perks

Best-in-class Benefits to eligible employees
Personalized support options
Expert guidance and always-on tools