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NBCUniversal

Customer Experience Representative, Retention Services

NBCUniversal

Customer Experience Representative handling customer inquiries at Comcast. Focused on retention and re-establishing rapport to improve service satisfaction and product value.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities by effectively addressing inquiries and ensuring customer satisfaction. Ability to build rapport through effective communication in a fast-paced environment.

Highest-signal resume keywords
Customer SupportEffective CommunicationCustomer SatisfactionFast-Paced EnvironmentRelationship Building

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
High School DiplomaGEDBasic Computer Skills
Soft Skills
Interpersonal SkillsProblem-SolvingAdaptability
Tools & Technologies
Telephone HeadsetKeyboardMouse
Industry Keywords
Customer RetentionConsultative RelationshipSatisfaction Levels

About the role

Key responsibilities & impact
  • Responsible for providing customer support for inquiries and ensuring a positive experience
  • Retains customers by understanding their satisfaction levels and addressing cancellations
  • Builds rapport with customers through effective communication and consultative relationship

Requirements

What you’ll need
  • High School Diploma / GED
  • 0-2 years relevant work experience
  • Ability to work in a fast-paced, structured environment
  • Must be able to work nights and weekends, variable schedule(s), and overtime as necessary
  • Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse

Benefits

Comp & perks
  • 5% quarterly bonus on top of base pay
  • Potential for monthly uncapped commissions for meeting sales-related metrics
  • Array of options for health, financial, and emotional support through benefits summary