National Commercial Business Manager
Navy Federal Credit Union
Fraud Operations Supervisor
Navy Federal Credit Union
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida, Virginia
Visit company websiteSalary
💰 $96,900 - $141,600 per year
Job Level
Mid-LevelSenior
About the role
- Supervise operations to ensure branch objectives, production goals, standards, and strategies are implemented and achieved
- Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
- Oversee monitoring of fraud warning queues to ensure functionality and effectiveness of transaction detection rules
- Supervise the approval/review/resolution of fraud investigations conducted by investigative staff of alleged loss of NFCU's assets
- Ensure that work quality, work methods, procedures, processes, and production statistics meet business goals and standards of member service by performing quality control audits
- Review fraud investigation cases involving high dollar impact (up to $25,000) and take appropriate action; review cases involving high dollar impact ($25,000 +); forward to management with recommended course of action
- Ensure effective management of projects from inception through implementation
- Build partnerships and promote cross functional collaboration with business units to ensure analysis and solutions support more effective fraud prevention programs, align with strategic business initiatives and achieve desired objectives
- Monitor key performance indicators, determine gaps in performance metrics, and recommend changes to management
- Collaborate with business partners to create key performance metrics that provide insight on key trends impacting performance in various functional areas
- Conduct quantitative research and analysis related to current and proposed future business processes
- Synthesize research and findings; conduct root cause analyses of ineffective/inefficient processes; recommend and implement changes for improvement
- Provide recommendations to management regarding new or updated fraud policies and procedures and changes to fraud detection systems
- Maintain knowledge of applicable federal and state laws, rules, regulations and NFCU policies and procedures
- Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
- Perform other duties as assigned
Requirements
- Working knowledge of applicable federal and state laws, rules and regulations
- Working knowledge of IT systems, infrastructures, processes, fraud strategies
- Working knowledge of financial institution threat landscape, and current security technologies
- Working knowledge of fraud and loss mitigation investigative procedures
- Experience supervising and/or leading employees, preferably in a large financial institution
- Experience working with all levels of staff, management, stakeholders, vendors
- Experience managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
- Working knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
- Working knowledge of change management principles and practices
- Experience collaborating across organizational boundaries and building partnerships across functions
- Effective skill developing and implementing programs in a leadership role
- Effective skill identifying and analyzing business requirements and recommending solutions
- Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill producing desired results to achieve goals and objectives
- Effective analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
- Effective skill managing multiple priorities independently and/or in a team environment to achieve goals
- Effective planning, organizational and time management skills
- Effective research, analysis and problem solving skills
- Advanced verbal and written communication skills
- Effective database, word processing, presentation, and spreadsheet software skill
- Bachelor's degree in Business Administration, Information Systems, Security Management, or related field, or the equivalent combination of education, training and experience
- Desired: Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
- Desired: Experience in a supervisory or lead capacity in a security operations center in a large financial institution
