Senior Implementation & Support Manager – SaaS
EnterpriseAlumni
Cloud
Regional Branch Manager
Deseret First Credit Union
full-time
Posted on:
Location: Utah • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Coach and provide support to Branch Managers within an assigned region and direct operations of one credit union branch
- Act as a liaison and expert for assigned specialist area (Operations, Training, Lending and Credit Cards, or Incentives)
- Perform evaluations of assigned Branch Managers and review branch production and staff needs
- Communicate credit union goals and strategies and maintain/supervise all branch activities and operational integrity
- Act as an ambassador, prospecting and developing community involvement and awareness in geographic area
- Create and maintain a culture of respect, professionalism, knowledge, accountability, and member experience
- Maintain proper staffing levels including recruiting, interviewing, and hiring; partner with Assistant Branch Manager to mentor and discipline staff
- Meet regularly with VP, Branches to discuss activities and performance and develop action plans to increase production
- Ensure team competencies and complete working knowledge of all Deseret First products and services
- Oversee coaching opportunities in operations, sales behaviors, member relations, and career development
- Perform member transactions (teller functions, new accounts, loans, IRAs, business accounts) when needed and provide solutions to staff and member issues
- Emulate Deseret First mission/guiding principles and help achieve strategic goals
- Maintain understanding of credit union production goals and ability to analyze, coach, and improve branch production and efficiency
- Participate in offsite marketing events to promote DFCU
- Spend approximately 25% of time visiting other branches in region and attend regional meetings
Requirements
- Eight years of retail branch experience preferred
- Relevant management experience required
- College degree required, experience may be substituted in lieu of education
- Leadership aptitude and desire to continually develop leadership skills
- Strong ability to champion, promote, and deliver
- Strong verbal and written communication skills
- Significant level of trust and diplomacy, plus courtesy and tact
- Sensitivity to varying degrees of competency within employee skillsets and background
- Strong work ethic and ownership of retail branch location (franchisee mentality)
- Ability to create a fun, enjoyable, and professional work environment
- Strong organizational competency
- Microsoft Office Suite (Outlook, Word, Excel)
- Ability to learn new software easily
- Basic math skills
