Deseret First Credit Union

Regional Branch Manager

Deseret First Credit Union

full-time

Posted on:

Origin:  • 🇺🇸 United States • Utah

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Job Level

Mid-LevelSenior

About the role

  • Coach and provide support to Branch Managers within an assigned region and direct operations of one credit union branch
  • Act as a liaison and expert for assigned specialist area (Operations, Training, Lending and Credit Cards, or Incentives)
  • Perform evaluations of assigned Branch Managers and review branch production and staff needs
  • Communicate credit union goals and strategies and maintain/supervise all branch activities and operational integrity
  • Act as an ambassador, prospecting and developing community involvement and awareness in geographic area
  • Create and maintain a culture of respect, professionalism, knowledge, accountability, and member experience
  • Maintain proper staffing levels including recruiting, interviewing, and hiring; partner with Assistant Branch Manager to mentor and discipline staff
  • Meet regularly with VP, Branches to discuss activities and performance and develop action plans to increase production
  • Ensure team competencies and complete working knowledge of all Deseret First products and services
  • Oversee coaching opportunities in operations, sales behaviors, member relations, and career development
  • Perform member transactions (teller functions, new accounts, loans, IRAs, business accounts) when needed and provide solutions to staff and member issues
  • Emulate Deseret First mission/guiding principles and help achieve strategic goals
  • Maintain understanding of credit union production goals and ability to analyze, coach, and improve branch production and efficiency
  • Participate in offsite marketing events to promote DFCU
  • Spend approximately 25% of time visiting other branches in region and attend regional meetings

Requirements

  • Eight years of retail branch experience preferred
  • Relevant management experience required
  • College degree required, experience may be substituted in lieu of education
  • Leadership aptitude and desire to continually develop leadership skills
  • Strong ability to champion, promote, and deliver
  • Strong verbal and written communication skills
  • Significant level of trust and diplomacy, plus courtesy and tact
  • Sensitivity to varying degrees of competency within employee skillsets and background
  • Strong work ethic and ownership of retail branch location (franchisee mentality)
  • Ability to create a fun, enjoyable, and professional work environment
  • Strong organizational competency
  • Microsoft Office Suite (Outlook, Word, Excel)
  • Ability to learn new software easily
  • Basic math skills