Deseret First Credit Union

Insurance

• At Deseret Insurance Agency, an affiliate of Deseret First Credit Union, the primary responsibility is to sell insurance policies to new and existing clients. Agents help clients find the insurance company and coverage that best fits their needs. Also assists clients with policy changes and acts as an advisor to insured clients. Maintains policy records and seeks out new clients.
• Sell various types of insurance policies to individuals and businesses on behalf of insurance companies, including Automobile, Home, and Life.
• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
• Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
• Assist clients with claims and policy maintenance.
• Look for alternatives when necessary to ensure client satisfaction.
• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
• Conduct internal training on insurance products and help administer branch referral programs as requested.
• Assist in promoting credit union products and services
• Performs other related duties as assigned

Insurance Agent

Manager

• Directs the operations of a credit union branch
• Ensures that the branch meets organizational, financial, operational, service, and growth plans by coaching, teaching, strategizing, and networking
• Responsible for maintaining and supervising all branch activities and soundness of the branch regarding operational integrity
• Act as an ambassador to the credit union and prospect and develop community involvement and awareness of the credit union in their geographic area
• Creates and maintains a culture of respect, professionalism, knowledge, accountability, and member experience with their branch team
• Maintains proper staffing levels in the branch and recruits, interviews, and hires as needed
• Meets regularly with regional manager to discuss branch activities and performance, and develops action plans to increase production in areas identified
• Communicates branch performance to the team and provides enthusiasm and support while holding employees accountable for their performance
• Has a complete working knowledge of all Deseret First products and services, and ensures team competencies around those products and their presentation to credit union members
• Partner with assistant manager to mentor, develop, motivate, and discipline branch personnel on an on-going basis
• Oversee coaching opportunities with staff in operations, sales behaviors, member relations, and career development
• Perform various member transactions, i.e. teller functions, new accounts, loans, IRA’s, business accounts when needed
• Provide solutions to staff and member issues
• Emulate and understand the Deseret First mission statement/guiding principles, and help to achieve goals and objectives in conjunction with the credit union’s strategic plan
• Have an understanding and grasp of credit union production goals and have the ability to analyze, coach and improve branch production and efficiency
• Willingness to regularly participate in offsite marketing events to promote DFCU
• Look for ways to be involved in community events and activities and local initiatives that support credit union directives

Branch Manager

Client Services Representative

• Provides support to the Insurance Agency by taking care of basic customers’ needs, answering questions, or providing information about policies.
• Maintain Client Management System information by entering new policy information, policy changes, company downloads and backing up data
• Modify, update, and process existing policies and claims to reflect any changes to their insurance policy
• Gather prospective customer information and enter in quoting systems; process and record new insurance policies and claims
• Answer and direct calls, providing excellent customer service and obtaining information on claims
• Assist in promoting credit union products and services
• Assist agents with client retention
• Other duties may be assigned at any time

Client Service Representative, Insurance Services

Events

• Provide strategic oversight and daily management of the credit union’s fraud prevention initiatives
• Act as Subject Matter Expert (SME) across ACH, Payments, Check Processing, and Branches
• Develop and deliver comprehensive fraud prevention training and integrate fraud responsibilities into operations
• Oversee fraud monitoring systems and manage all fraud investigations from initiation to resolution
• Coordinate with law enforcement and prepare/submit regulatory reports (e.g., SARs)
• Develop, implement, and refine internal and external risk assessments to strengthen controls
• Assist members affected by fraud and guide them through resolution processes
• Maintain and monitor physical security for the Operations Center using video surveillance and work with Physical Facilities on branch security
• Respond to security alarm calls and investigate security incidents
• Assess and recommend fraud detection/prevention technologies and collaborate with other institutions and regulators to share intelligence
• Prepare and present fraud reports and analyses to senior management to inform strategic decisions
• Directly supervise and mentor Fraud Analyst and Fraud Investigator/Physical Security Specialist and provide ongoing coaching
• Ensure compliance with applicable laws, regulations, and company policies (BSA/AML, OFAC, Reg CC, Reg E)
• Continually seek process improvements and evaluate emerging industry trends and technologies

Fraud Prevention Manager

• Coach and provide support to Branch Managers within an assigned region and direct operations of one credit union branch
• Act as a liaison and expert for assigned specialist area (Operations, Training, Lending and Credit Cards, or Incentives)
• Perform evaluations of assigned Branch Managers and review branch production and staff needs
• Communicate credit union goals and strategies and maintain/supervise all branch activities and operational integrity
• Act as an ambassador, prospecting and developing community involvement and awareness in geographic area
• Create and maintain a culture of respect, professionalism, knowledge, accountability, and member experience
• Maintain proper staffing levels including recruiting, interviewing, and hiring; partner with Assistant Branch Manager to mentor and discipline staff
• Meet regularly with VP, Branches to discuss activities and performance and develop action plans to increase production
• Ensure team competencies and complete working knowledge of all Deseret First products and services
• Oversee coaching opportunities in operations, sales behaviors, member relations, and career development
• Perform member transactions (teller functions, new accounts, loans, IRAs, business accounts) when needed and provide solutions to staff and member issues
• Emulate Deseret First mission/guiding principles and help achieve strategic goals
• Maintain understanding of credit union production goals and ability to analyze, coach, and improve branch production and efficiency
• Participate in offsite marketing events to promote DFCU
• Spend approximately 25% of time visiting other branches in region and attend regional meetings

Insurance Agent

Branch Manager

Client Service Representative, Insurance Services

Fraud Prevention Manager

Regional Branch Manager