Deseret First Credit Union

Branch Manager

Deseret First Credit Union

full-time

Posted on:

Origin:  • 🇺🇸 United States • Utah

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Job Level

Mid-LevelSenior

About the role

  • Directs the operations of a credit union branch
  • Ensures that the branch meets organizational, financial, operational, service, and growth plans by coaching, teaching, strategizing, and networking
  • Responsible for maintaining and supervising all branch activities and soundness of the branch regarding operational integrity
  • Act as an ambassador to the credit union and prospect and develop community involvement and awareness of the credit union in their geographic area
  • Creates and maintains a culture of respect, professionalism, knowledge, accountability, and member experience with their branch team
  • Maintains proper staffing levels in the branch and recruits, interviews, and hires as needed
  • Meets regularly with regional manager to discuss branch activities and performance, and develops action plans to increase production in areas identified
  • Communicates branch performance to the team and provides enthusiasm and support while holding employees accountable for their performance
  • Has a complete working knowledge of all Deseret First products and services, and ensures team competencies around those products and their presentation to credit union members
  • Partner with assistant manager to mentor, develop, motivate, and discipline branch personnel on an on-going basis
  • Oversee coaching opportunities with staff in operations, sales behaviors, member relations, and career development
  • Perform various member transactions, i.e. teller functions, new accounts, loans, IRA’s, business accounts when needed
  • Provide solutions to staff and member issues
  • Emulate and understand the Deseret First mission statement/guiding principles, and help to achieve goals and objectives in conjunction with the credit union’s strategic plan
  • Have an understanding and grasp of credit union production goals and have the ability to analyze, coach and improve branch production and efficiency
  • Willingness to regularly participate in offsite marketing events to promote DFCU
  • Look for ways to be involved in community events and activities and local initiatives that support credit union directives

Requirements

  • Relevant management experience required
  • 3 years of retail branch experience preferred
  • High school degree or GED required; college degree preferred
  • Leadership aptitude and desire to continually develop leadership skills
  • Significant level of trust and diplomacy is required; in addition to normal courtesy and tact
  • Sensitivity to varying degrees of competency within employee skill sets and background, and ability to build the team in an encouraging and positive environment
  • Strong work ethic and ownership of retail branch location (franchisee mentality)
  • Ability to create a fun but professional and enjoyable work environment
  • Strong organizational competency
  • Microsoft Office Suite (Outlook, Word, Excel)
  • Ability to learn new software easily
  • Basic math skills
  • Ability to recruit, interview, and hire as needed
  • Willingness to regularly participate in offsite marketing events to promote DFCU
  • Some travel, as needed