NavVis

Customer Success Manager

• Set clients up for success from the start. You’ll kick off every new engagement with a welcome call, then stay close during the first projects — answering questions, catching friction early, and helping clients get up and running with confidence.
• Help clients do more with what they have. Beyond onboarding, you’ll act as a hands-on advisor — guiding workflows, sharing best practices, and helping clients get measurably better results from NavVis products.
• Keep the relationship warm and the contract secure. Most renewals are automatic, but you make sure they stay that way — checking in proactively, flagging risks early, and looping in Sales when a client needs a different conversation.
• Spot the next opportunity before anyone asks. You know your clients well enough to see where they could benefit from doing more. You surface those moments and work with the team to turn them into real growth — for the client and for NavVis.

Customer Success Manager – Scale, EMEA

• Leverage your expertise in Oil & Gas, Petrochem, or discrete manufacturing to advise customers and internal teams on industry-specific strategies, shaping account planning, engagement approaches, and long-term growth while positioning NavVis as a trusted partner within these segments.
• Serve as a trusted advisor, guiding enterprise customers through best practices and industry-specific use cases to maximize their success with NavVis solutions.
• Develop deep relationships with key stakeholders and provide high-value consultation on digital factory adoption.
• Enable customers to use our hardware and software to their full potential through on-site training, webinars, and workflow optimization sessions.
• Work closely with cross-functional teams to ensure seamless solution availability, preemptively identifying potential bottlenecks and improvement areas.
• Bring customer product feedback, ensuring insights from the field inform future development.
• Lead industry-specific marketing initiatives, such as customer stories, blogs, and webinars, to drive awareness and adoption.
• Facilitate and grow our NavVis Connect community, fostering knowledge-sharing among enterprise customers.

Enterprise Customer Success Manager

Director

• Implement and monitor data driven performance dashboards for Post-Acute Alliance reporting
• Regularly review, and report monthly, on the performance of Post-Acute Care Alliance providers through quarterly performance scorecards, ACO expenditure reports, claims data, and other reporting to drive performance within value-based payment models and risk-based contracts
• Identify performance gaps, highlight trends, and develop corrective action strategies to progress toward goals
• Provide regular report-outs to internal and external teams to allow visibility into post-acute performance
• Meet routinely with post-acute providers to enhance performance and facilitate the exchange of best practices
• Conduct sessions with each skilled nursing facility in the PAC alliance to maintain open lines of communication, confirm progress toward shared goals, pinpoint areas for improvement, and create action plans to support goal achievement
• Work across skilled nursing facility (SNF), home health partners, and internal stakeholders to advance clinical capabilities in the SNF Alliance, to care for an increasingly complex patient mix
• Lead a team of Post-Acute Care associates in delivering high-performance case management by improving proactive discharge planning timeliness ensuring compliance with care coordination standards across all skilled nursing facilities and post-acute care programs
• Ensure collaboration between PAC associates and key client partners —including Care at Home (Home Health), hospital care management, ambulatory care management, value-based care program leads, and health plans—to streamline processes, efficiently manage patients, and provide a coordinated approach to care delivery and outcome optimization
• Review performance metrics of non-alliance agencies/facilities evaluating performance opportunities
• Collaborate with the market leadership and other members of the executive and enterprise leadership team to achieve outcome measures through efficient communication across the care continuum
• Present and communicate post-acute strategy and performance to fellow leaders and executives

Director, Post Acute

Operations

• Own the management and leadership across all care management operations
• Full oversight of care management operations including staffing model and deployment of resources
• Collaborate with Navvis clinical ops team to evolve programs and ensure best practice
• Lead a team of Navvis and SSM-badged colleagues responsible for performance outcomes
• Establish and maintain feedback loop with SSM leadership on care management indicators
• Develop achievable goals with direct reports setting the vision for cascading those goals
• Partner cross-functionally to develop strategies impacting value-based performance
• Ensure patients’ experience of care reflects a high level of satisfaction

Customer Success Manager – Scale, EMEA

Enterprise Customer Success Manager

Director, Post Acute

VP, Care Management – Ambulatory Operations