NatWest Group

Customer Support

• Deliver successful customer and business outcomes by processing, authorising, and investigating all transactions
• Identify opportunities to enhance processes and enable the provision of a superior customer and business experience
• Review documentation including loan applications, disclosures, and credit evaluations
• Authorise and investigate all credit operations transactions
• Collect and analyse the required information from the customers and businesses
• Review credit operations processes which could be automated or enhanced to improve the customer and business experience

Customer Service, Operations Credit Analyst

AI Engineer

• Design and engineer software with customer/user experience as primary objective
• Define, create, and provide oversight of engineering and design solutions
• Collaborate with various feature teams to produce high-quality software
• Work within a platform or feature team to engineer complex software

Principal Engineer, AI

• handle inbound calls from Premier Customers regarding a wide range of queries
• maintain relationships with colleagues in your department to support customers
• identify complaints and errors quickly
• improve processes and procedures to maximize customer satisfaction

Customer Service Officer – Premier Banking

Full-stack Engineer

• Designing, producing, testing and implementing working software
• Developing knowledge of platform associated aspects across business, applications, data, and infrastructure
• Liaising with principal engineers and architects
• Applying Agile methods to the development of software on the backlog
• Producing resilient and long-lived software
• Delivering intentional architecture and formulating emergent design through innovative ideas, experimentation, and prototyping
• Designing and developing software with a focus on automation of build, test, and deployment activities.

Software Engineer, VP

Analyst

• Supporting the team’s activities to ensure platform integrity and compliance
• Contributing to a robust production management service for relevant infrastructure platforms
• Collaborating with feature teams to enhance development and manage change demands
• Building relationships with stakeholders and identifying continuous improvement opportunities
• Ensuring compliance with mandated standards and reviewing infrastructure controls

CICS Infrastructure Analyst

• Produce clear, accurate policy-related reports and MI to make sure assurance and compliance objectives are met
• Keep accurate records of day-to-day operations, logging incidents and identifying trends
• Measure team delivery against KPIs and service level agreements
• Support the team’s personal development and building long-term capability
• Review manual or ineffective processes which could be automated or enhanced
• Act as an internal consultant to shape effective standards, processes and controls
• Manage key controls and contribute to the maintenance of robust business continuity plans

Customer Service – Operations Delivery Manager

Scrum Master

• Coaching and guiding your Scrum team
• Removing impediments to progress
• Facilitating team meetings
• Protecting the team from distractions

Mainframe Scrum Master

Account Manager

• Originate, manage, and grow a portfolio of Financial Institution and Fintech customers
• Provide exceptional customer service
• Shape broader strategy and vision for the sector
• Deliver client pitches, proposals, and responses to tender documents
• Promote Transaction Services business by attending events
• Research how products compare to competitors
• Identify origination opportunities to grow the portfolio
• Set clear and measurable targets and monitor performance

Vice President, Transaction Services Sales & Relationship Manager

Associate

• Responsible for daily P&L and monthly balance sheet reporting
• Undertake reconciliations, accounting, MI, and control activities
• Prepare month-end accounting, such as journal preparation, reviews, and account reconciliation
• Investigate process or system issues
• Support systems testing and process improvement initiatives

Trading Product Control Associate – 12 months

Manager

• Overseeing the holistic research roadmap and managing associated budgets
• Steer research across two distinct business lines
• Be the coach and quality gate for your team
• Advocating for the irreplaceable value of deep human insight
• Set your team up for success
• Establishing robust frameworks
• Influencing and guiding executive-level stakeholders

Senior Research Manager

Technical Product Manager

• Overseeing the lifecycle of technology products or major features impacting business
• Managing the product lifecycle, KPIs and risk
• Providing technology-specific guidance to key stakeholders
• Own complex product initiatives and define roadmap
• Leading the product development lifecycle from concept to delivery
• Making data-driven decisions to improve product performance
• Regular reporting on product performance and development progress
• Crafting clear, differentiated value propositions tailored for diverse audiences

Technical Product Manager, VP

Human Resources

• Provide employment law and HR advice and guidance
• Identify opportunities for additional consultancy and training services
• Deliver compliant HR advice primarily by telephone
• Maintain accurate records of advice given

Employment Law & HR Officer

Financial Crime

• supporting with the execution of the first line financial crime risk framework across NatWest Boxed
• engaging with internal and external stakeholders to support delivery of an effective financial crime policy framework
• providing input to the development of new propositions, including new products, services, innovation and the adoption of new technology
• identifying and analysing material upstream risks and drafting briefing papers
• being a technical specialist in ATE, ABC, AML/CTF, Fraud and Sanctions matters
• setting minimum requirements in line with external requirements and within appetite

Financial Crime Risk Analyst

• Lead the design, build, and deployment of ML models and AI systems
• Own the end-to-end lifecycle of AI and ML models
• Establish and evolve ML engineering standards and best practices
• Oversee model performance in production, including accuracy and stability
• Embed controls, monitoring, and validation within AI and ML solutions
• Enable automation of decision-making through AI

AI Engineering Lead

SEO Marketing

• Support Retail journey teams in delivering excellent customer experiences
• Provide market-leading search and GEO analysis and support
• Actively contribute to the wider SEO and GEO strategy
• Engage with stakeholders and support their projects