Senior Manager – Workday HCM
Visa
Infrastructure Manager
Nature's Way
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureCloudCyber SecurityPMP
About the role
- Lead technology initiatives and manage complex IT environments for the organization.
- Manage and lead the infrastructure team to ensure efficient and effective resolution of technical issues while providing superior customer service.
- Develop and implement support policies, procedures, and standards to ensure consistent and high-quality service delivery.
- Monitor support metrics and performance indicators to identify areas for improvement and implement corrective actions.
- Collaborate with other departments to address and resolve technical issues impacting business operations.
- Ensure the infrastructure team is equipped with the necessary tools, training, and resources to perform their duties effectively.
- Ensure the proper maintenance and cybersecurity profile of all systems and maintain confidentiality, integrity and availability of business resources.
- Lead the planning, design, and implementation of infrastructure projects, including network, server, and storage solutions.
- Evaluate and recommend new technologies and solutions to improve infrastructure capabilities and efficiency.
- Manage infrastructure budgets, including cost estimates, procurement, and vendor management.
- Develop and maintain disaster recovery and business continuity plans to ensure minimal disruption in the event of an outage.
- This role has supervisory responsibilities.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT infrastructure management or a similar role.
- Proven track record of successfully managing infrastructure teams and infrastructure projects.
- Strong knowledge of network, server, and storage technologies, as well as cloud computing (Azure Focus) and virtualization.
- Experience with disaster recovery and business continuity planning.
- Ability to manage budgets, procurement, and vendor relationships.
- Excellent problem-solving, analytical, and decision-making skills.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- Relevant certifications such as PMP, ITIL, or Cisco are a plus.
- Maintain consistent confidentiality, integrity and availability of business resources and ensure proper cybersecurity profile of systems.
