National Association of Specialty Pharmacy (NASP)

Program Manager

• Oversee and manage therapy/service programs for designated pharma partners and/or therapy classes.
• Manage Orsini therapy performance/manufacturer KPI(s) and any manufacturer escalated issues.
• Develop and manage relationships across the assigned manufacturer organization with the goal to grow the partnership and Orsini Specialty Pharmacy share of the business.
• Lead cross-functional team to develop and implement custom programs for Pharma partners and/or for new specialty pharmacy product launches.
• This includes designing clinical and operational processes to support needs of product, educating the Orsini Healthcare staff to ensure all teams are prepared for new product or service launches.
• Implementation and on-going oversight of trade contract deliverables including data reporting development and issue resolution.
• Work collaboratively to assess and improve key clinical and operational processes within Specialty Pharmacy.
• Participate in quality improvement activities as assigned.
• Prepare reports regarding program performance (financial & operational outcomes), ongoing activities, projects, and other reporting needs for customer business review meetings.
• Lead cross-functional team to manage strategically important projects (internal/manufacturer).
• Perform other duties or projects as assigned.

Specialty Pharmacy Program Manager, Hybrid

• Works with Program Manager to provide support for assigned manufacturer program(s) and therapies; acts as key contact with manufacturer, HUB and case management teams, prescribers, prescriber office staff and patients
• Manages manufacturer status update meetings, ensures contract obligations are met, and provides prompt follow-up on inquiries
• Collaborates with internal SPP teams and therapy team to expedite patient processing and assist in processing orders or handling escalated cases
• Engaged with program manager and therapy team to meet program requirements and ensure programs operate as designed
• Attends scheduled meetings with manufacturers, program manager, and therapy team
• Performs enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
• Develops strategy to expedite delays in initial or refill shipments and escalates as needed
• Prepares internal reports for assigned therapy and manufacturer as requested
• May lead weekly calls with manufacturer

Specialty Pharmacy Program Manager, Hybrid

Specialty Pharmacy Program Analyst - Remote