National Association of Specialty Pharmacy (NASP)

Therapist

• Manage day to day operations of Specialty Therapy team
• Collaborate with other functional areas to ensure quality service delivery
• Develop and support operational procedures to ensure smooth workflow
• Report on key operational metrics and data
• Ensure compliance with all company policies
• Meet or exceed key operational goals for the therapy
• Interact with outside customers in a professional manner
• Ensure staff is trained to meet service level goals within the therapy team
• Meet manufacturer needs for drug products serviced in therapy team
• Coach and develop staff to meet performance and accountability requirements

Specialty Therapy Operations Manager

Sales

• Partnering with business development and cross-functional leaders to scope the Orsini solution design and customization for late-stage biopharma opportunities.
• End-to-end responsibility for building sales facing materials (typically sales capabilities decks, finalist presentations/bid defenses, one pagers) for late stage biopharma opportunities.
• Ownership of review meetings to gather feedback and implement necessary changes to ensure alignment with sales objectives/solution positioning.
• Leveraging insights from previous deliverables and market feedback to make recommendations on new solution positioning.
• Working with marketing and commercial operations counterparts to share insights to help inform our strategy and go-to-market messaging.

Manager, Sales Enablement and Marketing

Business Intelligence Analyst

• Conduct data analysis and develop reports to support pharmacy operations
• Develop and maintain metrics to monitor production performance
• Identify areas for improvement and make recommendations to increase efficiency and effectiveness
• Collaborate with cross-functional teams to resolve production issues
• Prepare and distribute daily, weekly, and monthly production reports
• Provide support for audits and quality control processes
• Participate in continuous improvement initiatives to enhance production processes

Production Reporting Analyst

• Effectively work on the billing and collections of designated manufacturer programs to maximize collection and minimize write-offs
• Responsible for benefits verification and prior authorization process
• Troubleshoot and resolve escalated AR and manufacturer issues/concerns
• Ability to be flexible and assist with other projects when needed
• Responsible for being the designated point person for daily tasks and communication to manufacturers
• Meet manufacturer needs for drug products serviced in therapy team
• Collaborate with other functional areas to ensure quality service delivery
• Interact with outside customers in a professional manner
• Reach out to sites to schedule meetings and/or site visits as well as inform them when we have new products

Gene Therapy Representative

Program Manager

• Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers.
• Collaborates with internal SPP teams or team members to expedite patient processing as needed.
• Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.
• Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders.
• In conjunction with Program Manager, leads weekly (or more or less frequently as needed) calls with manufacturer.
• Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
• In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalates situation to management as necessary.
• Prepare and/or review internal reports for assigned therapy and manufacturer as requested.
• Attend scheduled manufacturer, program manager and therapy team meetings.

Specialty Pharmacy Program Analyst

• Oversee and manage therapy/service programs for designated pharma partners and/or therapy classes.
• Manage Orsini therapy performance/manufacturer KPI(s) and any manufacturer escalated issues.
• Develop and manage relationships across the assigned manufacturer organization with the goal to grow the partnership and Orsini Specialty Pharmacy share of the business.
• Lead cross-functional team to develop and implement custom programs for Pharma partners and/or for new specialty pharmacy product launches.
• This includes designing clinical and operational processes to support needs of product, educating the Orsini Healthcare staff to ensure all teams are prepared for new product or service launches.
• Implementation and on-going oversight of trade contract deliverables including data reporting development and issue resolution.
• Work collaboratively to assess and improve key clinical and operational processes within Specialty Pharmacy.
• Participate in quality improvement activities as assigned.
• Prepare reports regarding program performance (financial & operational outcomes), ongoing activities, projects, and other reporting needs for customer business review meetings.
• Lead cross-functional team to manage strategically important projects (internal/manufacturer).
• Perform other duties or projects as assigned.

Specialty Pharmacy Program Manager

Account Executive

• Build, manage, grow and maintain relationships with key prescribers and prescriber offices to grow referral volume.
• Responsible for key manufacturer/trade account management which includes periodic communications, development and presentation of business reviews and other business related matters.
• Development of new manufacturer/hub/consultant relationships.
• Travels and communicates regularly with prescriber offices, manufacturer/trade accounts and industry/therapeutic specific organizations and events to promote Orsini Healthcare services.
• Troubleshoot patient accounts regarding reimbursement issues and barriers to care.
• Develop/maintain SP non-profit patient organization relationships.
• Analyze accounts near-term and long-term objectives and promote consideration of Orsini Healthcare's service offering.
• Provide timely feedback regarding prescriber and manufacturer accounts to senior management regarding pipeline drug opportunities or matters that may affect Orsini’s referral volume and revenue stream.
• Integrate with various Orsini teams and departments (i.e. Admissions, PA, Operations, Therapy Management, Pharmacists, IT, Billing, Shipping, Sr. Management) to drive new revenue.
• Analyze market trends and FDA approval statuses within biopharmaceutical market.

Specialty Pharmacy Account Executive

Financial Planning and Analysis

• Responsible for preparing, analyzing, and delivering accurate financial forecasts and reports to internal and external stakeholders.
• Ensure compliance with internal controls, accounting policies, and regulatory requirements; assist with internal and external audits and preparation of audit schedules and documentation.
• Maintain documentation for financial reporting processes and controls.
• Identify opportunities to streamline reporting processes, improve data accuracy, and support implementation of financial systems and reporting tools (e.g., Sage Intacct, subsidiary billing & A/R reporting modules).
• Partner with Accounting, FP&A, private equity sponsors, and other departments to ensure alignment and accuracy of financial data; communicate complex financial information to non-financial stakeholders.
• Provide financial insights and reporting to support strategic planning, monthly operational product sales goal process, and annual financial plan/budget development and updates.
• Support new drug launch planning, modeling, and reporting; prepare other key plan/budget financial data.
• Assist with preparation of monthly results presentation deck and supporting financial statement documents in accordance with GAAP/IFRS; coordinate and prepare quarterly lender reporting.
• Analyze variances between actuals, forecasts, and budgets; provide commentary and recommendations; deliver timely ad-hoc financial reporting and analysis.

Senior Financial Analyst

Project Manager

• The Revenue Cycle Supervisor is responsible for overseeing the daily operations of the reimbursement team, with a specialized focus on Payor escalations, Legal escalations & credit review.
• This role ensures timely and accurate collection of outstanding accounts receivable across Pharmacy, Home Infusion, and Specialty product lines.
• Lead efforts to identify, escalate, and resolve complex reimbursement issues, including those requiring Legal review or escalation to Payor Contacts, and ensures proper handling of credit balances and refund processing in accordance with payer guidelines and compliance standards.
• Supervise and coach team members in daily reimbursement activities, ensuring productivity and compliance.
• Lead the identification and escalation of high-dollar or complex payer issues to Legal and Payor Escalation teams, including Contracting and RCM Leadership.
• Oversee credit balance reviews to ensure accurate identification of overpayments and timely resolution.
• Manage refund processing workflows, ensuring compliance with payer requirements and internal policies.
• Collaborate with Legal on payer disputes, appeals, and contract interpretation impacting reimbursement.
• Monitor and report on legal escalations, including timelines, outcomes, and payer trends.
• Ensure adherence to HIPAA, regulatory, and contractual obligations in all reimbursement activities.
• Develop and implement training programs to educate staff on legal escalation protocols, credit review procedures, and payer dispute processes.
• Partner with internal departments (Finance, Contracting, Legal) to resolve reimbursement barriers and refund-related issues.
• Maintain documentation and audit trails for all escalated cases, credit reviews, and legal correspondence.
• Analyze reimbursement trends and proactively identify areas of risk or non-compliance.
• Serve as a liaison between the reimbursement team and external legal.

RCM Supervisor, Project Management

• Works with Program Manager to provide support for assigned manufacturer program(s) and therapies; acts as key contact with manufacturer, HUB and case management teams, prescribers, prescriber office staff and patients
• Manages manufacturer status update meetings, ensures contract obligations are met, and provides prompt follow-up on inquiries
• Collaborates with internal SPP teams and therapy team to expedite patient processing and assist in processing orders or handling escalated cases
• Engaged with program manager and therapy team to meet program requirements and ensure programs operate as designed
• Attends scheduled meetings with manufacturers, program manager, and therapy team
• Performs enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
• Develops strategy to expedite delays in initial or refill shipments and escalates as needed
• Prepares internal reports for assigned therapy and manufacturer as requested
• May lead weekly calls with manufacturer