Program Manager
RELX
CloudPMP
Specialty Pharmacy Program Analyst - Remote
National Association of Specialty Pharmacy (NASP)
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $63,000 per year
Job Level
Mid-LevelSenior
Tech Stack
React
About the role
- Works with Program Manager to provide support for assigned manufacturer program(s) and therapies; acts as key contact with manufacturer, HUB and case management teams, prescribers, prescriber office staff and patients
- Manages manufacturer status update meetings, ensures contract obligations are met, and provides prompt follow-up on inquiries
- Collaborates with internal SPP teams and therapy team to expedite patient processing and assist in processing orders or handling escalated cases
- Engaged with program manager and therapy team to meet program requirements and ensure programs operate as designed
- Attends scheduled meetings with manufacturers, program manager, and therapy team
- Performs enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
- Develops strategy to expedite delays in initial or refill shipments and escalates as needed
- Prepares internal reports for assigned therapy and manufacturer as requested
- May lead weekly calls with manufacturer
Requirements
- Bachelor's degree, or in place of a degree, 4+ years of relevant experience preferable in Specialty Pharmacy
- Ability to successfully work with a diverse customer base both externally and internally, including but not limited to manufacturer accounts representatives, MD office staff, and patients
- Excellent verbal and written communication skills
- Experience in providing excellent customer service skills to internal and external customers and able to react with strong sense of urgency when needed to prevent or resolve issues
- Ability to work well in a team environment and provide support to other team members
- Ability to manage intake of issues via phone and email and segregate urgent from non-urgent
- Ability to be detailed oriented and flexible to changing priorities
- Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion
- Ability to prioritize workload and adhere to established response times to manufacturer for urgent and on-urgent issues
- Ability to multitask and deliver on tight deadlines
- Ability to work well in a fast-paced environment
- Pharmacy Technician License Preferred
- National Pharmacy Technician Certification Preferred
- Intermediate knowledge of Microsoft Excel Required
