AI Enablement Program Manager
New Charter Technologies
Specialty Pharmacy Program Analyst
National Association of Specialty Pharmacy (NASP)
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $63,000 per year
Job Level
Mid-LevelSenior
Tech Stack
React
About the role
- Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers.
- Collaborates with internal SPP teams or team members to expedite patient processing as needed.
- Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.
- Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders.
- In conjunction with Program Manager, leads weekly (or more or less frequently as needed) calls with manufacturer.
- Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
- In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalates situation to management as necessary.
- Prepare and/or review internal reports for assigned therapy and manufacturer as requested.
- Attend scheduled manufacturer, program manager and therapy team meetings.
Requirements
- Bachelor's degree, or in place of a degree, 4+ years of relevant experience preferable in Specialty Pharmacy
- Ability to successfully work with a diverse customer base both externally and internally, including but not limited to manufacturer accounts representatives, MD office staff, and patients.
- Excellent verbal and written communication skills
- Experience in providing excellent customer service skills to internal and external customers and able to react with strong sense of urgency when needed to prevent or resolve issues.
- Ability to work well in a team environment and provide support to other team members.
- Ability to manage intake of issues via phone and email and segregate urgent from non-urgent.
- Ability to be detailed oriented and flexible to changing priorities.
- Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion.
- Ability to prioritize workload and adhere to established response times to manufacturer for urgent and non-urgent issues.
- Ability to multitask and deliver on tight deadlines.
- Ability to work well in a fast-paced environment.
- Pharmacy Technician License Preferred
- National Pharmacy Technician Certification Preferred
- Intermediate knowledge of Microsoft Excel Required
Benefits
- BCBSIL Medical
- Delta Dental
- EyeMed Vision
- 401k
- Accident & Critical Illness
- Life Insurance
- PTO, Holiday Pay, and Floating Holidays
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient status informationreimbursement resolutionreport preparationcustomer serviceissue managementproblem identificationmultitaskingdeadline managementteam collaborationspecialty pharmacy experience
Soft skills
communication skillscustomer base interactionteam supportdetail-orientedflexibilitysolution identificationprioritizationurgencyadaptabilityfast-paced environment
Certifications
Pharmacy Technician LicenseNational Pharmacy Technician Certification
