Program Manager – AI Community Manager
Trissential
Service Program Manager – Mobile PET/CT
Siemens Healthineers
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $107,060 - $160,600 per year
Job Level
Mid-LevelSenior
About the role
- Lead the transition, implementation, and lifecycle management of Siemens Healthineers’ Mobile PET fleet across North America
- Ensure continuity of service across regions and zones, collaborating with Zone Vice Presidents, Regional Service Managers, Remote Service Specialists, and Customer Service Engineers
- Define and enforce standardized processes for installation, preventive and reactive maintenance, updates, safety protocols, and spare parts logistics
- Serve as the technical subject matter expert, working with factory teams to ensure mobile-specific requirements are fully integrated into documentation, updates, and service instructions
- Drive the digital enablement of mobile operations, including centralized dispatch, mobile networking, remote troubleshooting, error log analysis, and secure image transfer solutions
- Manage escalations for mobile service issues, coordinating corrective and preventive actions with internal teams and external operators
- Support training and capability development for field engineers, dispatchers, and applications staff to strengthen mobile-specific expertise
- Maintain accuracy of installed base data in systems such as PEAK and SAP; implement corrective actions where required
- Establish KPIs, governance frameworks, and reporting cadences to track program performance and drive continuous improvement
Requirements
- Bachelor’s degree in Engineering, Technical Management, or related field (Associate’s degree with equivalent experience considered)
- Minimum 5 years of experience with mobile medical imaging systems (PET/CT strongly preferred) in service, operations, or vendor management
- Strong technical knowledge of mobile imaging systems, trailers, and supporting infrastructure
- Experience with IT-enabled service solutions such as centralized dispatch, remote diagnostics, and workflow integration
- Proven ability to manage cross-functional programs and implement scalable processes in a complex, matrixed organization
- Strong analytical, problem-solving, and communication skills
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mobile medical imaging systemsPET/CTpreventive maintenancereactive maintenanceerror log analysisremote troubleshootingworkflow integrationcentralized dispatchspare parts logisticstechnical documentation
Soft skills
analytical skillsproblem-solving skillscommunication skillscollaborationprogram managementcapability developmentcross-functional managementcontinuous improvementleadershiporganizational skills
