Operations

• Own and operate MOIC’s largest, most complex F&B offering and theatrical venue end-to-end
• Build all site-level departments, with direct hiring oversight for GMs, Managers, and key department leads
• Ensure seamless, high-volume execution across daily operations, programming, events, and seasonal activations
• Implement systems, SOPs, and operational infrastructure that scale guest experience and team performance
• Manage labor models, scheduling, and staffing strategy to meet both guest and business needs
• Full P&L ownership, including revenue, labor, COGS, and expense management
• Partner with HQ Operations & Finance to drive margin discipline and cost optimization
• Monitor and report on KPIs, identify trends, and proactively adjust strategy to improve performance
• Collaborate with Sales and Events teams to maximize group bookings and private events
• Lead local execution of national marketing campaigns and site-specific initiatives
• Manage $3M+ in marketing and programming budgets to drive guest volume and brand visibility
• Partner with HQ Marketing, Brand, and Creative teams to localize storytelling and bring the MOIC world to life
• Drive on-site spend through upselling, F&B, retail, and add-on programming
• Recruit, coach, and lead a diverse team of 200+, including department heads across Ops, Events, F&B, and Sales
• Champion MOIC’s values and foster a culture of creativity, hospitality, feedback, and accountability
• Build a leadership pipeline by developing future GMs and senior managers
• Partner with the People Team to ensure consistent training, onboarding, and performance standards
• Serve as the primary liaison between the Flagship and MOIC HQ — bridging vision and execution
• Contribute to company-wide planning and pilots, using the Flagship as a testbed for new concepts and systems
• Represent MOIC in the Las Vegas market as a leader and ambassador of the brand
• Begin with immersive training at the New York City flagship before stepping into full leadership in Las Vegas

Flagship Operations Director

Director, Sales Operations – Channel Commercialization

President – Integrator, Operations Leader

Assistant Director – Building Operations

Associate Manager, Strategy & Operations – Fraud

Senior Global Operations Manager