MUSEUM OF ICE CREAM

Recruitment

• Analyze national, niche, and local job boards to determine effectiveness by function, level, and market; maintain a recommended channel landscape for hiring teams.
• Evaluate sourcing channel performance and advise hiring teams on where to invest time, energy, and budget.
• Maintain current knowledge of target companies, skill clusters, conferences, and open-source communities to inform proactive sourcing strategies.
• Build partnerships with community organizations, workforce networks, universities, and alternative hiring channels to expand and diversify candidate pipelines.
• Identify new sourcing ecosystems—including events, affinity groups, talent communities, and industry networks—that align with hiring needs.
• Activate sourcing channels through targeted outreach campaigns and partnerships that expand access to underrepresented or passive talent pools.
• Provide recruiters and hiring managers with insights that guide where to focus outreach efforts and how to maximize channel impact.
• Build and optimize batch sourcing, screening, and engagement processes for high-volume or multi-location hiring.
• Proactively engage potential candidates, conducting initial screens to assess qualifications, interest, and alignment with role expectations.
• Develop programs and initiatives—such as talent communities, nurture campaigns, and re-engagement workflows—to maintain a warm, high-quality pipeline for recurring or strategic roles.
• Evaluate sourcing funnel health and guide hiring teams on prioritization and opportunities to improve overall pipeline quality.
• Collaborate with recruiters and hiring managers to refine pipelines, clarify role requirements, and accelerate high-quality hiring decisions.

Senior Talent Acquisition, Recruitment Sourcer

Manager

• Own the execution and optimization of all paid digital campaigns across key platforms, including Google Ads (Search, Display, YouTube) and Meta (Facebook, Instagram).
• Maintain a deep, hands-on working knowledge of platform dashboards, campaign setup best practices, targeting, bidding, and budget allocation to ensure maximum efficiency.
• Emphasize active campaign management, making swift, data-driven decisions on budget shifts, creative rotations, and targeting adjustments without relying solely on algorithmic optimization.
• Design and implement rigorous creative testing methodologies (ad copy, images, video) across all platforms to continually improve click-through and conversion rates.
• Partner closely with the UI/UX and Web Development teams to evaluate the entire purchase journey, ensuring a seamless and high-converting experience from initial ad click through to final conversion.
• Analyze landing page performance and provide data-backed recommendations for optimization, ensuring alignment between ad messaging and on-site experience.
• Develop comprehensive media strategies that integrate digital efforts with upper-funnel initiatives, including the development and management of Out-of-Home (OOH) media plans.
• Serve as the primary liaison for the external paid media agency, overseeing their execution, ensuring adherence to budget, and holding them accountable for performance targets and strategic direction.
• Monitor and analyze the performance of marketing channels and campaigns, providing clear, regular reports on efficiency and impact against goals.

Advertising Manager

Operations

• Oversee property and facilities operations across all MOIC U.S. sites, ensuring each location meets brand, compliance, and safety standards.
• Build and implement company-wide systems for maintenance, vendor management, preventive programs, and emergency response.
• Lead and develop site-level Facilities Managers and manage external vendors, ensuring timely, cost-effective, and high-quality work.
• Partner with Construction and Production on new builds, renovations, and capital projects to ensure operational readiness and maintain design intent.
• Own property-level compliance: fire/life safety, health, permits, accessibility, insurance, and local regulatory standards in partnership with Legal and HR.
• Manage facility and property budgets, capital expenditure planning, and cost control across the portfolio.
• Oversee lease obligations, landlord relationships, and maintenance of key property documentation (permits, warranties, insurance certificates, etc.).
• Drive energy efficiency, sustainability, and waste reduction initiatives across all sites.
• Ensure business continuity plans, safety drills, and disaster recovery systems are in place and tested regularly.
• Champion operational excellence through consistent standards, audits, and reporting dashboards.

Director of Property & Facilities Operations

Producer

• Support in creating technical drawings, shop drawings, and basic AutoCAD files for signage, fabrication elements, and environmental graphics.
• Interpret conceptual designs and produce accurate build specs in alignment with Figure8 brand standards.
• Maintain organized files, templates, and drawing archives to ensure workflow efficiency and team collaboration.
• Assist in material research, specification reviews, and hardware selections for creative installations.
• Coordinate with external vendors and fabricators to ensure assets meet design intent, budget, and timelines.
• Track and document production status across multiple projects, escalating issues or proposing adjustments when needed.
• Be present on-site for installations when required, acting as a creative point of contact and ensuring visual quality control.
• Review and confirm proofs, prototypes, and samples to validate specs, finishes, and structural feasibility.
• Support signage audits, mockups, and pre-install checklists for new and existing spaces.
• Participate in cross-functional meetings to align with creative direction, project timelines, and fabrication needs.

Associate Producer, Creative Services

Account Manager

• Develop and implement a local revenue strategy focused on partnerships, group sales, and community-driven ticketing.
• Own a local revenue goal of $1.3M annually, and design tactical initiatives to meet or exceed it.
• Build and manage a sales pipeline across verticals (e.g., hotels, event planners, corporate clients, tourism partners, concierges, schools, and community groups).
• Build referral-based partnerships with Boston hotels, tour operators, travel agents, and local businesses.
• Serve as the key contact for local clients, including organizing site visits, walkthroughs, and presenting proposals for group/event bookings.
• Create and manage a local ambassador program (hotel concierges, influencers, bloggers, local guides) to drive awareness and referrals.
• Offer tools and incentives (e.g. ticket commissions, perks) to keep MOIC top-of-mind among tourism and hospitality professionals.
• Plan and execute “familiarization” (FAM) events, influencer nights, client mixers, and partner activations.
• Personally host and steward key partners through the MOIC experience to convert them into evangelists.
• Develop and manage a street team program to activate in high-traffic areas and events or schools/camps to partner with for awareness and visits.
• Represent MOIC at community and tourism events, building presence through sponsorships, activations, and grassroots outreach.
• Track all offline revenue channels using a CRM and sales performance tools.
• Analyze ROI on campaigns, events, and partnerships — and optimize approach to maximize conversion.
• Manage a local sales budget and keep expenses within 25% of attributed revenue.
• Partner with the GM and HQ marketing team to align on messaging, campaign timing, and operational readiness.
• Coordinate group bookings and events with the local ops team to ensure seamless guest experience.
• Be present onsite 3+ days a week during launch (or as needed) and available for evening/weekend events when necessary.

Internship – Manager, Partnerships, Sales & Activations

Junior Creative Design Producer

• Own and operate MOIC’s largest, most complex F&B offering and theatrical venue end-to-end
• Build all site-level departments, with direct hiring oversight for GMs, Managers, and key department leads
• Ensure seamless, high-volume execution across daily operations, programming, events, and seasonal activations
• Implement systems, SOPs, and operational infrastructure that scale guest experience and team performance
• Manage labor models, scheduling, and staffing strategy to meet both guest and business needs
• Full P&L ownership, including revenue, labor, COGS, and expense management
• Partner with HQ Operations & Finance to drive margin discipline and cost optimization
• Monitor and report on KPIs, identify trends, and proactively adjust strategy to improve performance
• Collaborate with Sales and Events teams to maximize group bookings and private events
• Lead local execution of national marketing campaigns and site-specific initiatives
• Manage $3M+ in marketing and programming budgets to drive guest volume and brand visibility
• Partner with HQ Marketing, Brand, and Creative teams to localize storytelling and bring the MOIC world to life
• Drive on-site spend through upselling, F&B, retail, and add-on programming
• Recruit, coach, and lead a diverse team of 200+, including department heads across Ops, Events, F&B, and Sales
• Champion MOIC’s values and foster a culture of creativity, hospitality, feedback, and accountability
• Build a leadership pipeline by developing future GMs and senior managers
• Partner with the People Team to ensure consistent training, onboarding, and performance standards
• Serve as the primary liaison between the Flagship and MOIC HQ — bridging vision and execution
• Contribute to company-wide planning and pilots, using the Flagship as a testbed for new concepts and systems
• Represent MOIC in the Las Vegas market as a leader and ambassador of the brand
• Begin with immersive training at the New York City flagship before stepping into full leadership in Las Vegas

Flagship Operations Director

Financial Planning and Analysis

• Figure8 is an experience-first company that creates immersive environments and experiences
• You are a self-motivated intern interested in entering our company to support within our department and cross departmentally on the development and execution of immersive environments and experiences
• This role is perfect for entry level applicants passionate about experiential design, storytelling, and hands-on production within the world of themed experiences and entertainment
• You are interested in learning multiple facets of the business and industry, working cross-functionally and supporting several leaders and teams while getting a full breadth of experience from the early beginnings of conceptual to design to the fine details of implementing the final product
• Responsibilities:
• Champion the adoption of AI-enabled personal productivity tools for project tracking software, documentation organization and prioritize good communication skills
• Lead the development of AI-driven financial analysis tools to translate strategic and tactical guidance into tangible outputs for design and production.
• Conduct materials research, sourcing, and fabrication reference gathering
• Support in drafting production documents, schedules, and asset lists
• Participate in internal brainstorms and project reviews
• Assist in coordination with vendors, fabricators, and technical teams
• Assist in quality control with vendors and fabricators
• Help to create and organize sample libraries, reference decks, and project documentation
• Contribute to on-site installations or prep, when applicable
• Take notes, formulate recaps and next steps following various weekly meetings
• Ability to take initiative, constructive feedback and iterate designs accordingly.
• The salary range for this role is $25/hr. - $30/hr USD dependent on location and experience. The anticipated internship contract length is six months at 40 hours/week, with the possibility for extension at the conclusion of this period.

Production Finance Intern

Designer

Who We Are:&nbsp;Figure8 is an experience first company. We create experiums. Places outside of distraction, away from expectation, and beyond inhibition. Spaces to get lost and found. We invite guests to take a moment. To recognize, realize, and reignite relationships with the people and places around them.&nbsp;Who You Are:&nbsp;You are a highly motivated and passionate individual, interested in entering as a Design &amp; Production Intern to support our team, cross departmentally, in the development and execution of immersive environments and experiences. This role is perfect for entry level applicants passionate about experiential design, storytelling, and hands-on production within the world of themed experiences and entertainment. You are interested in learning multiple facets of the business and industry, working cross functionally and supporting several leaders and teams while getting a full breadth of experience from the early beginnings of conceptual to design to the fine details of implementing the final product.Responsibilities:<ul> <li>Assist with conceptual design tasks including up to, but not limited to, mood boards, sketches, and creative presentations.</li> <li>Monitor and update project tracking software, documentation organization and prioritize good communication skills</li> <li>Create or support CAD drawings, models, renderings, and physical mockups</li> <li>Conduct materials research, sourcing, and fabrication reference gathering</li> <li>Support in drafting production documents, schedules, and asset lists</li> <li>Participate in internal brainstorms and project reviews</li> <li>Assist in coordination with vendors, fabricators, and technical teams</li> <li>Assist in quality control with vendors and fabricators</li> <li>Help to create and organize sample libraries, reference decks, and project documentation</li> <li>Contribute to on-site installations or prep, when applicable</li> <li>Take notes, formulate recaps and next steps following various weekly meetings</li> <li>Ability to take initiative, constructive feedback and iterate designs accordingly.</li> </ul>The salary range for this role is $25/hr. - $30/hr. USD dependent on location and experience. The anticipated internship contract length is six months at 40 hours/week, with the possibility for extension at the conclusion of this period.