Customer Success Manager

• Lead CRM strategy and execution of casino brands at The Multiple Group
• Own CRM planning, execution, and optimisation to deliver measurable impact and improved ROI
• Brief, plan, and manage CRM campaigns end-to-end across multiple brands
• Ensure campaigns align with brand objectives, player journeys, and retention goals
• Develop and manage audience segmentation strategies for precise targeting
• Leverage data to improve campaign personalisation and effectiveness; use Excel/Tableau/Power BI for reporting and visualisation
• Lead and mentor a CRM team; set objectives and ensure high performance
• Collaborate with cross-functional teams including marketing, product, and analytics
• Analyse campaign performance, produce post-campaign reports with optimisation recommendations
• Monitor and manage CRM bonus spend and campaign costs
• Propose improvements to CRM strategy, tools, and processes; contribute to Group-level CRM initiatives

Senior CRM Manager

CRM Specialist

CRM Executive, Norwegian Speaking

Customer Success Manager – Key Accounts

Senior CRM Manager