Multiple

Account Manager

• Selecionar e fazer curadoria de influenciadores adequados para cada campanha.
• Gerenciar o relacionamento diário com influenciadores e agências.
• Criar roteiros, briefings, ideias de conteúdo e orientações para gravações.
• Acompanhar entregas, validar materiais e garantir que cumpram as diretrizes.
• Negociar prazos e formatos quando necessário.
• Monitorar conteúdos publicados e garantir que estejam on-brand.
• Produzir relatórios de resultados e análises de performance.
• Organizar processos, comunicações, planilhas e calendários de campanhas.
• Colaborar com as equipes de conteúdo, design, vídeo e social media.

Influencer and Partnerships Manager

Social Media Manager

• Develop and execute social media strategies across platforms such as X, Instagram, Telegram, and others
• Plan and manage content calendars aligned with brand campaigns, product launches, and marketing initiatives
• Create and oversee engaging social content including posts, threads, memes, and interactive formats tailored to each brand’s voice
• Collaborate with Design, CRM, and other Marketing teams to produce high-performing social media campaigns
• Manage and grow brand communities by interacting with users, responding to comments, and participating in relevant conversations
• Identify and manage influencer, streamer, and partner collaborations to expand brand reach and credibility
• Monitor social media performance metrics and continuously optimize strategies based on data insights
• Track industry trends, competitor activity, and emerging social formats to keep brands competitive
• Ensure consistent brand tone, messaging, and visual identity across all social channels.

Social Media, Community Manager

Product Manager

• Define and maintain the cashier product roadmap aligned with platform strategy and commercial priorities
• Write detailed product requirements and user stories for engineering delivery
• Define and monitor key KPIs such as deposit conversion, acceptance rate, withdrawal latency, error rates and provider performance
• Own the end-to-end delivery of PSP integrations, upgrades, and configuration changes
• Act as the primary technical point of contact for payment providers and internal teams
• Coordinate API integrations, webhooks, redirects, and wallet flows across payment methods
• Work closely with Engineering to implement and test new payment methods and PSP features, resolve integration issues, and coordinate integration testing, UAT, and go-live activities
• Monitor transaction flows, error rates, and system alerts across PSPs
• Investigate payment incidents, failed transactions, and reconciliation issues
• Support optimization initiatives such as smart routing and fallback logic, provider performance comparisons, and reduction of payment failures and declines

Payments Product Owner

Risk

• Understanding player movements, actions and activities with the intention of identifying possible abuse, risks for abuse;
• Analyzing data with the aim of identifying fraudulent accounts, players with multiple accounts or other fraudulent activity;
• Daily checks for potential bonus abuse;
• Escalating suspicious and fraudulent trends indicating potential generic issues in regard to payment operations;
• Proactively keeping up to date with internal procedures.
• Processing documents and withdrawals in a timely manner with the aim of meeting SLAs;
• Analyzing PSP conversion and making sure Payment methods are working efficiently;
• Looking into failed deposit reasons in order to assist customer support with payment queries;
• Document review in order to comply with CDD and EDD obligations;
• Ensuring task handover is compiled accordingly;
• Making sure you are up to date with the latest AML laws and requirements, and ensuring the company is compliant with the updated AML directives.
• Working closely with the Money Laundering Reporting Officer (MLRO) on a daily basis to share information, best practices, and implement new processes and strategies;
• Undertaking Sanction Target List and PEP screening for new and existing customers to determine if there are any PEP/Sanction/AML risks to the company;
• Working closely with internal departments such as Responsible Gaming and Customer Support to ensure that, while fraud risks are managed effectively, there is minimal friction to our customers whenever possible;
• Overseeing the process of both traditional and crypto payments, to ensure smooth and secure transactions for customers;
• Monitoring crypto payments (Bitcoin, Ethereum, stablecoins, etc.);
• Detecting and investigating payment anomalies and transaction issues, ensuring minimal disruption to customer experience;
• Acting as the in-house expert on crypto payments, blockchain technology, digital wallets;
• Actively monitoring and assessing fraudulent activities within the payment systems, particularly, in relation to crypto transactions;
• Working closely with the fraud team to develop and implement risk models and fraud prevention strategies that address emerging threats in the crypto space;
• Investigating suspicious transactions, identifying potential fraud patterns related to payments, chargebacks, and crypto activities.

Risk, Payments & Fraud Analyst

• Acting as the primary point of contact and relationship owner for a portfolio of B2B iGaming platform clients.
• Building and maintaining strong, trusted relationships with client stakeholders, ensuring a deep understanding of their business needs and objectives.
• Coordinating with internal product, technical, and operational teams to ensure client requirements, issues, and enhancements are clearly communicated and appropriately prioritised.
• Overseeing day-to-day account health, including service performance, issue resolution, and overall client satisfaction.
• Managing and supporting a Technical and Payment Account Managers, providing direction, feedback, and mentorship to ensure consistent and high-quality client support.
• Leading client meetings, reviews, and business discussions, including performance reviews, roadmap alignment, and strategic planning sessions.
• Managing client escalations when required, ensuring timely communication, resolution, and follow-up.
• Identifying opportunities for account growth, platform adoption, and long-term partnership expansion, working closely with commercial stakeholders where appropriate.
• Ensuring clients receive clear, timely updates on platform changes, incidents, and planned improvements.
• Contributing to the continuous improvement of account management processes, client documentation, and internal collaboration practices.
• Coordinating with 3rd party suppliers on behalf of clients in initial phases.

Business Account Manager

• Act as the subject matter expert for all CRM platforms, tools, and integrations across the group.
• Maintain an in-depth understanding of system capabilities, limitations, data structures, and upcoming enhancements.
• Train all newcomers on CRM systems, processes, and best practices.
• Develop and upskill the existing CRM team, ensuring they stay proficient in new features and platform evolutions.
• Identify opportunities where AI can automate or enhance CRM operational processes.
• Keep all stakeholders informed about platform updates, new features, and potential risks.
• Take full ownership of technical CRM projects, such as Migration to new CRM platforms, Implementation of new CRM tools or modules, Collaboration with vendor and internal tech teams on integrations.
• Continuously seek ways to streamline CRM workflows using automation, AI, and platform capabilities.

Influencer and Partnerships Manager

Social Media, Community Manager

Payments Product Owner

Risk, Payments & Fraud Analyst

Business Account Manager

CRM Product Manager