Multiple

Risk

• Understanding player movements, actions and activities with the intention of identifying possible abuse, risks for abuse;
• Analyzing data with the aim of identifying fraudulent accounts, players with multiple accounts or other fraudulent activity;
• Daily checks for potential bonus abuse;
• Escalating suspicious and fraudulent trends indicating potential generic issues in regard to payment operations;
• Proactively keeping up to date with internal procedures.
• Processing documents and withdrawals in a timely manner with the aim of meeting SLAs;
• Analyzing PSP conversion and making sure Payment methods are working efficiently;
• Looking into failed deposit reasons in order to assist customer support with payment queries;
• Document review in order to comply with CDD and EDD obligations;
• Ensuring task handover is compiled accordingly;
• Making sure you are up to date with the latest AML laws and requirements, and ensuring the company is compliant with the updated AML directives.
• Working closely with the Money Laundering Reporting Officer (MLRO) on a daily basis to share information, best practices, and implement new processes and strategies;
• Undertaking Sanction Target List and PEP screening for new and existing customers to determine if there are any PEP/Sanction/AML risks to the company;
• Working closely with internal departments such as Responsible Gaming and Customer Support to ensure that, while fraud risks are managed effectively, there is minimal friction to our customers whenever possible;
• Overseeing the process of both traditional and crypto payments, to ensure smooth and secure transactions for customers;
• Monitoring crypto payments (Bitcoin, Ethereum, stablecoins, etc.);
• Detecting and investigating payment anomalies and transaction issues, ensuring minimal disruption to customer experience;
• Acting as the in-house expert on crypto payments, blockchain technology, digital wallets;
• Actively monitoring and assessing fraudulent activities within the payment systems, particularly, in relation to crypto transactions;
• Working closely with the fraud team to develop and implement risk models and fraud prevention strategies that address emerging threats in the crypto space;
• Investigating suspicious transactions, identifying potential fraud patterns related to payments, chargebacks, and crypto activities.

Risk, Payments & Fraud Analyst

Account Manager

• Acting as the primary point of contact and relationship owner for a portfolio of B2B iGaming platform clients.
• Building and maintaining strong, trusted relationships with client stakeholders, ensuring a deep understanding of their business needs and objectives.
• Coordinating with internal product, technical, and operational teams to ensure client requirements, issues, and enhancements are clearly communicated and appropriately prioritised.
• Overseeing day-to-day account health, including service performance, issue resolution, and overall client satisfaction.
• Managing and supporting a Technical and Payment Account Managers, providing direction, feedback, and mentorship to ensure consistent and high-quality client support.
• Leading client meetings, reviews, and business discussions, including performance reviews, roadmap alignment, and strategic planning sessions.
• Managing client escalations when required, ensuring timely communication, resolution, and follow-up.
• Identifying opportunities for account growth, platform adoption, and long-term partnership expansion, working closely with commercial stakeholders where appropriate.
• Ensuring clients receive clear, timely updates on platform changes, incidents, and planned improvements.
• Contributing to the continuous improvement of account management processes, client documentation, and internal collaboration practices.
• Coordinating with 3rd party suppliers on behalf of clients in initial phases.

Business Account Manager

Product Manager

• Act as the subject matter expert for all CRM platforms, tools, and integrations across the group.
• Maintain an in-depth understanding of system capabilities, limitations, data structures, and upcoming enhancements.
• Train all newcomers on CRM systems, processes, and best practices.
• Develop and upskill the existing CRM team, ensuring they stay proficient in new features and platform evolutions.
• Identify opportunities where AI can automate or enhance CRM operational processes.
• Keep all stakeholders informed about platform updates, new features, and potential risks.
• Take full ownership of technical CRM projects, such as Migration to new CRM platforms, Implementation of new CRM tools or modules, Collaboration with vendor and internal tech teams on integrations.
• Continuously seek ways to streamline CRM workflows using automation, AI, and platform capabilities.

CRM Product Manager

Full-stack Engineer

• Develop and maintain the frontend and backend of the Smart Alerts tool using React.js and Nest.js.
• Ensure seamless integration between frontend and backend components, optimising for performance, scalability, and user experience.
• Conduct code reviews, optimise performance, and ensure adherence to the best security practices across the entire stack.
• Mentor junior developers and contribute to the continuous improvement of the development process.
• Implement and maintain containerisation solutions using Docker.
• Apply Agile and Scrum methodologies to ensure efficient project management and timely delivery.
• Troubleshoot and resolve complex technical issues related to both frontend and backend services.
• Collaborate with product managers, UX/UI designers, DevOps engineers, and other team members.
• Design and implement robust and scalable database solutions using MySQL/MariaDB, and NoSQL databases like MongoDB.

Senior Full Stack Developer

• Monitor payment transactions to ensure accuracy, performance, and stability across all supported payment methods.
• Manage the onboarding of new payment methods for clients, coordinating between internal teams and external payment providers.
• Act as the primary contact for clients regarding payment-related matters, ensuring clear communication and timely issue resolution.
• Serve as a bridge between the payments team and PSPs, facilitating smooth integrations and ongoing collaboration.
• Identify, troubleshoot, and resolve payment issues to minimize operational or client impact.
• Support the payments team with day-to-day operational tasks and initiatives.
• Respond to brand owners and internal stakeholders regarding payment performance and issues.
• Continuously review and improve payment workflows to enhance efficiency and user experience.
• Analyze transaction data and prepare reports to identify trends, risks, and optimization opportunities.
• Support strategic decisions with data-driven insights related to payment performance.
• Ensure payment systems meet security, reliability, and compliance requirements.
• Proactively identify and mitigate risks related to payment processing and integrations.
• Collaborate with compliance, development, product, marketing, and customer support teams to align payment operations with business objectives.

Payments Account Manager

Graphics Designer

• Create static graphic pieces for social media, campaigns, ads, and branding.
• Adapt layouts for different formats and platforms (feed, stories, banners, etc.).
• Ensure visual clarity, hierarchy, and legibility, especially for paid media.
• Follow brand guidelines and maintain visual consistency across campaigns.
• Collaborate with content, social media, video, and influencer teams.
• Participate in brainstorms and contribute visual ideas.
• Organize files, versions, and deliverables within defined deadlines.

Graphic Designer – Mid-level or Senior

Customer Support

• Provide a high standard of customer support during night hours.
• Escalate and follow up on issues with relevant departments (Fraud, AML, Tech, etc.).
• Capture and share recurring customer feedback with management.
• Promote our products and values in all customer interactions.
• Maintain a strong, professional working relationship with colleagues and partners.
• Ensure adherence to internal procedures and customer service standards.