Multiple

Business Intelligence Developer

• Lead BI Tooling Evaluation & Selection
• Own the BI tooling selection end-to-end — requirements, POCs, vendor engagement, and a final, defensible recommendation.
• Keep the decision led by criteria, not familiarity with any one product.
• Build & Own the BI Consumption Layer
• Build and own a layered, governed consumption layer with reliable refresh and incremental loads.
• Deliver the data model, applications, and self-service dashboards for technical and non-technical users.
• Data Architecture & Engineering Standards
• Shape the long-term data and analytics platform strategy with the Head of Data and Data Architect.
• Own BI engineering standards, building scalable, maintainable, resilient systems.
• Self-Service Enablement & Data Products
• Enable key stakeholder such as: Marketing, Finance, Product, and Operations to answer their own questions.
• Build reusable data products — curated datasets, KPI frameworks, embedded analytics.
• Data Quality & Reliability
• Implement validation, testing, monitoring, and observability across datasets and metrics.
• Ensure integrity and accuracy so reported numbers can be trusted.
• Cross-Team Collaboration
• Partner across engineering, analytics, and product to deliver reliable datasets.
• Act as the point of contact for BI while supporting a data-driven culture.

Big Data Engineer – BI Specialist

Account Manager

• Acting as the primary point of contact and relationship owner for a portfolio of B2B iGaming platform clients.
• Building and maintaining strong, trusted relationships with client stakeholders, ensuring a deep understanding of their business needs and objectives.
• Coordinating with internal product, technical, and operational teams to ensure client requirements, issues, and enhancements are clearly communicated and appropriately prioritised.
• Overseeing day-to-day account health, including service performance, issue resolution, and overall client satisfaction.
• Managing and supporting a Technical and Payment Account Managers, providing direction, feedback, and mentorship to ensure consistent and high-quality client support.
• Leading client meetings, reviews, and business discussions, including performance reviews, roadmap alignment, and strategic planning sessions.
• Managing client escalations when required, ensuring timely communication, resolution, and follow-up.
• Identifying opportunities for account growth, platform adoption, and long-term partnership expansion, working closely with commercial stakeholders where appropriate.
• Ensuring clients receive clear, timely updates on platform changes, incidents, and planned improvements.
• Contributing to the continuous improvement of account management processes, client documentation, and internal collaboration practices.
• Coordinating with 3rd party suppliers on behalf of clients in initial phases.

Business Account Manager

Customer Support

• Deliver an exceptional level of customer support via live chat and email during night shifts
• Act as a liaison between customers and internal departments by escalating issues promptly and effectively
• Monitor and address customer feedback to support continuous product and service improvements
• Maintain high customer satisfaction by resolving issues in line with company guidelines and procedures
• Collaborate with Fraud and Compliance teams when required
• Ensure accurate documentation and smooth handovers for day-shift teams
• Foster a positive, proactive, and professional relationship with customers and colleagues
• Promote the values, vision, and products of The Multiple

Customer Support Agent – Night

Software Engineer

• Build Next.js and React websites whilst adhering to the companies strategy of reusability, quality and coding standards
• Supporting the team's leadership with technical refinements, Peer review and technical roadmaps
• Support the team with their technical and general work experience to help them achieve their goals
• Support the team through technical feedback and improvement areas whilst maintaining an optimistic, ambitious and growth based mindset that has the intention of uplifting team mates, rather than putting them down
• Communicate technical ideas and concepts clearly with some consideration for the audience hearing
• Maintain close communication and coordination
• Stay continuously aware of the team’s status and work
• Communicate concerns, ideas, and critical events clearly and at the right time

Big Data Engineer – BI Specialist

Business Account Manager

Customer Support Agent – Night

Senior Next.js Developer