Customer Support Agent – Night

Multiple

Customer Support Agent providing night shift support via live chat and email in the iGaming sector. Ensuring high customer satisfaction and handling player queries effectively.

Posted 7/8/2026full-timeTa Xbiex • 🇲🇹 MaltaMid-LevelSenior💰 €25,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support within the iGaming industry, with a strong focus on communication, problem-solving, and compliance. Capable of fostering positive relationships and ensuring high customer satisfaction through effective issue resolution and collaboration.

Highest-signal resume keywords

Customer Support Experience in iGamingExcellent Command of EnglishExperience with Customer Support PlatformsKnowledge of Responsible Gaming and Fraud PreventionStrong Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportIssue ResolutionDocumentationFeedback MonitoringCompliance Processes

Soft Skills

Excellent CommunicationCustomer-Focused MindsetPositive AttitudeTeam-Oriented ApproachSelf-Motivated

Tools & Technologies

ZendeskTicketing Systems

Industry Keywords

IGamingFraud PreventionResponsible GamingMultilingual EnvironmentCustomer Satisfaction

About the role

Key responsibilities & impact

Deliver an exceptional level of customer support via live chat and email during night shifts
Act as a liaison between customers and internal departments by escalating issues promptly and effectively
Monitor and address customer feedback to support continuous product and service improvements
Maintain high customer satisfaction by resolving issues in line with company guidelines and procedures
Collaborate with Fraud and Compliance teams when required
Ensure accurate documentation and smooth handovers for day-shift teams
Foster a positive, proactive, and professional relationship with customers and colleagues
Promote the values, vision, and products of The Multiple

Requirements

What you’ll need

Previous customer support experience in the iGaming industry (mandatory)
Excellent command of English, both written and spoken
Strong customer-focused mindset with a genuine passion for delivering outstanding service
Excellent communication, problem-solving, and decision-making skills
Ability to work independently, manage priorities effectively, and remain composed in a fast-paced environment
Positive attitude with a collaborative, team-oriented approach
Self-motivated, proactive, and eager to learn and develop
Strong sense of responsibility, professionalism, and attention to detail
Nice to have: Proficiency in one or more additional languages
Experience using customer support platforms such as Zendesk or similar ticketing systems
Experience working within a multi-brand and/or multilingual environment
Knowledge of responsible gaming, fraud prevention, and compliance processes within the iGaming industry

Benefits

Comp & perks

Attractive remuneration package
Health Insurance
Wellness benefit (after probation)
Optician/Spectacle and Blue Lens Benefit (after probation)
Breakfast/lunch all week
Monthly snacks allowance
Training support
Modern office facilities
Dog friendly workplace
Exciting Company Events
Monthly beer Fridays
Eur1,000 refer a friend bonus
One day birthday holiday
Wolt allowance of Eur180