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About the role
Key responsibilities & impact- Deliver an exceptional level of customer support via live chat and email during night shifts
- Act as a liaison between customers and internal departments by escalating issues promptly and effectively
- Monitor and address customer feedback to support continuous product and service improvements
- Maintain high customer satisfaction by resolving issues in line with company guidelines and procedures
- Collaborate with Fraud and Compliance teams when required
- Ensure accurate documentation and smooth handovers for day-shift teams
- Foster a positive, proactive, and professional relationship with customers and colleagues
- Promote the values, vision, and products of The Multiple
Requirements
What you’ll need- Previous customer support experience in the iGaming industry (mandatory)
- Excellent command of English, both written and spoken
- Strong customer-focused mindset with a genuine passion for delivering outstanding service
- Excellent communication, problem-solving, and decision-making skills
- Ability to work independently, manage priorities effectively, and remain composed in a fast-paced environment
- Positive attitude with a collaborative, team-oriented approach
- Self-motivated, proactive, and eager to learn and develop
- Strong sense of responsibility, professionalism, and attention to detail
- Nice to have: Proficiency in one or more additional languages
- Experience using customer support platforms such as Zendesk or similar ticketing systems
- Experience working within a multi-brand and/or multilingual environment
- Knowledge of responsible gaming, fraud prevention, and compliance processes within the iGaming industry
Benefits
Comp & perks- Attractive remuneration package
- Health Insurance
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Dog friendly workplace
- Exciting Company Events
- Monthly beer Fridays
- Eur1,000 refer a friend bonus
- One day birthday holiday
- Wolt allowance of Eur180
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SupportIssue ResolutionDocumentationFeedback MonitoringCompliance Processes
Soft Skills
Excellent CommunicationCustomer-Focused MindsetPositive AttitudeTeam-Oriented ApproachSelf-Motivated