Mulberry England

Digital Marketing

• Supporting the Head of Digital Marketing in the development, management and execution of the Mulberry digital marketing strategy across key regions.
• Supporting Head of Digital Marketing with forecasting channel traffic, demand, spend and efficiency is aligned with forecasting.
• Management of external digital marketing agencies, ensuring delivery of channel strategy and performance.
• Deliver on revenue targets across CRM & email ensuring performance is aligned with forecasts, and including other channels as required.
• Plan, set up and execute Email campaigns based on promotional calendar, launches and key focuses weekly.
• Manage and optimize effective email campaigns and flows aimed at customer retention, for example welcome series, re-activations, etc.
• Develop and implement CRM strategies to enhance customer retention and engagement.
• Assist with develop strategies to convert non-loyalty customers, drive engagement, lifetime value and customer retention.
• Manage daily, weekly, monthly reporting to deliver growth across marketing channels, as required.
• Analyse campaign data to drive ongoing optimisation across email — improving KPIs such as OR, CTR, Engagement time, CVR, revenue per email, AOV, etc.
• Seek opportunities to drive growth and optimize performance across marketing channels.
• Monitor and maintain campaign tracking, attribution, and performance accuracy across all markets.
• Collaborate with creative and content teams to test and refine ad messaging, creative formats, and landing pages for maximum performance.

Digital Marketing Manager

Financial Planning and Analysis

• Treasury Administration and Analysis
• Bank reconciliations.
• Management of daily bank transactions within our finance system.
• Short term cash forecasting and recommended internal transfers.
• Reconciliation of foreign currency advances for staff overseas trips
• Credit control
• Proactively manage potential overdue payments and highlight to business owners & finance colleagues
• Discuss with customers the payment status of invoices as they approach due date for payment, providing additional information where required
• Reviewing credit limits in line with market support and finance
• Management accounting and provision of business reporting on cash & Treasury
• Management Accounts
• Maintain the UK fixed asset registers and provision of information on capex
• Accounting and closing of UK sales ledger
• Assist in the production of the monthly management accounts (journals, analysis, reconciliations as required.)
• Raise and post sundry sales invoices for UK
• Contribute to the development of Finance policies, processes and systems
• Complete ad-hoc Finance and Treasury tasks/projects as required by the Finance Operations team.
• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.
• As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
• Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.

Finance Assistant

Manager

• Develop, implement, and continually improve the company’s Health & Safety strategy, policies, and management systems
• Ensure compliance with relevant UK and international legislation, regulations, and standards
• Conduct and oversee regular site audits and inspections across retail, manufacturing, and distribution operations
• Support local managers to maintain safe working environments and practices
• Monitor and report on key H&S performance metrics to senior leadership
• Develop and deliver engaging training programs to promote a positive health and safety culture across all teams

Health and Safety Manager

Controller

• Be the subject matter expert on end-to-end view from sales expectations to manufacturing KPIs
• Support forecast build by collecting sales expectations and translating them into actionable targets
• Develop variance analysis for internal reporting to COO and CFO
• Manage two roles in stock accounting and valuation
• Work with Commercial Finance & B&M to create SKU budget
• Monitor overhead costs and spending
• Produce weekly insights report and detailed monthly reporting pack
• Collaborate with finance stock team on margin adjustments

Manufacturing and Stock Controller

Learning and Development

• Responsible for driving an exceptional customer experience within the retail network through efficient and innovative operations and engaging training.
• Lead the Retail Operations & Training teams.
• Champion operational excellence with a customer-first mindset.
• Own and deliver projects that continuously strive to improve the overall customer experience.
• Maintain Global Sales Reporting and Retail Reports.
• Collate and publish monthly commercial insights reporting.
• Present department insights within the weekly trade meetings.
• Review and update the operational standards manual for the store network.
• Leverage omni-channel to develop a Retail Operations strategy to improve operational efficiency.
• Partner with Retail Area Managers and Regional teams globally.
• Maintain third party relationships with review meetings.
• Explore new and innovative processes to enhance customer experience.
• Monitor security standards across the store network.
• Ensure current Health and Safety requirements are complied with across all retail stores.
• Support and guide the Global Training & Communications Manager to develop the retail training vision.
• Establish Retail KPIs & metrics to support the overall customer strategy.
• Lead cross‑functional delivery of new store openings/refits/closures.

Senior Retail Operations and Training Manager

Administration

• The Product Administrator plays a key supporting role within the Product Development and Product Merchandising teams, ensuring the smooth running of sampling, raw material management, and product data processes.
• This role is integral to maintaining accuracy across systems, trackers, and documentation, helping both teams deliver products to market efficiently and to the highest quality standards.
• This role offers valuable insights into the end-to-end process of product creation within a luxury leather goods environment and the opportunity to contribute to the success of seasonal collections.
• Raise and manage purchase orders for raw materials, prototypes, trials, and finished goods samples using PD and Prima, ensuring timely processing and accurate system updates.
• Track and manage shipments, ensuring up-to-date delivery information and documentation are recorded.
• Liaise with suppliers and factories to ensure timely delivery of raw materials and developments, follow up on lab dips, material developments, and shipment updates.
• Log and process invoices, resolving finance queries in coordination with the Finance team.
• Prepare regional leather bibles ahead of handovers and maintain the seasonal leather documentation for the Product Manager.

Product Administrator

• You will be responsible for managing paid media campaigns across central EMEA & US social platforms: predominantly Tiktok, Meta, Pinterest and Twitter.
• Setup and execute retargeting and prospecting paid social ads across Tiktok, Meta, Pinterest, Twitter and YouTube across UK, US, EU, KR, JP & AU.
• Drive and grow the following KPIs: Reach, Traffic, CTRs%, ATCs, CPCs, Sales.
• Daily monitoring of ad performance around 3 fundamental areas: audience, product and platform.
• Continuous optimisation of bid strategies, placement types and ad formats across the right demographics (age groups, locations etc).
• Working with Social Manager and broader paid marketing function to ensure campaigns are running on time, and in line with KPI and spend targets by region.
• Pull and pivot datasets to analyse paid social channel performance by region fit for weekly trade reports.
• Maintain strong publisher relationships with Meta, Tiktok, Pinterest.

Senior Digital Marketing Executive

Product Manager

• Define and manage the product roadmap that is informed by the Digital Trading and Technology functions, ensuring alignment with business objectives and customer needs.
• Conduct market research to identify customer needs, market trends, benchmarks and opportunities for digital product enhancements.
• Monitor and analyse performance of the digital changes using relevant tools and metrics (engaging with our eco-system of third parties) and proposing necessary adjustments to improve conversion rates.
• Contribute to the regular cadence of reporting on the KPIs for the Digital channel and to the Technology change portfolio reporting. Ensure there is a cycle of retrospectives, lessons and continuous improvement.
• Review and analyse voice of the customer insights and respond to user feedback to ensure continuous product improvement.
• Work closely with the different business functions (digital, marketing, sales, and other teams) to develop approaches for optimising along the digital conversion funnel.
• Manage the product budget and report monthly to the budget owner(s) primarily, ensuring efficient use of resources and cost-effective product development.

Project Manager

• Take responsibility for the day-to-day management of projects to ensure successful delivery in terms of timescale, cost and scope
• Manage several parallel medium to large omni-channel, technology or re-platforming projects
• Co-ordinate the resources of both internal and external teams for successful implementations
• Work with multiple internal Business teams and co-ordinate with stakeholders to ensure alignment with strategic goals
• Plan and schedule project deliverables, goals, milestones
• Define resources and schedules for project/program implementation
• Develop detailed project plans to track progress
• Create and maintain comprehensive project documentation
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed

• Lead and manage the Regional Full Price UK & Ireland business, representing the Mulberry brand.
• Drive a results-driven culture focused on KPIs: Sales, Conversion, Swing, ATV, UPT.
• Use data and insights to inform decisions, develop strategies, and identify growth opportunities.
• Lead, coach, and develop Store Leaders; hold weekly and monthly meetings and conduct feedback sessions.
• Manage employee disciplinaries and ensure HR procedures are followed across stores.
• Recruit, motivate, and develop talent; execute training calendars focused on service, product, grooming, and selling techniques.
• Plan, forecast, and report on sales, costs, and business performance; manage the region’s P&L to budget.
• Implement shrink plans, maintain stocktakes under 1% gross value, and manage loss prevention.
• Project-manage new store openings and closures; ensure compliance with Health & Safety and security systems.
• Drive customer data capture and CRM activity; attract and nurture HNWI clients through clienteling and relationship building.
• Manage regional Visual Merchandiser and partner with Global VM Manager to ensure brand visual standards.
• Partner with Buying & Merchandising, Visual, Marketing, and Head Office functions to maximise store support and growth.
• Champion Mulberry values and B Corp sustainability principles across Climate, Circularity, and Community.

Area Manager

Customer Support

• Lead the Customer Care teams to deliver a professional, seamless, and proactive service that creates lasting, positive impressions for Mulberry customers
• Day-to-day delegation of the Customer Care workloads
• Team and resource management including rota planning to ensure adequate coverage across all shifts and channels
• Holiday and absence management, including tracking and approvals
• Sickness monitoring and follow-up in line with company policy
• Conduct regular 1:1s to support development, address concerns, and drive performance
• Support onboarding and training of new team members and Retail teams
• Ensure the team delivers a professional, empathetic, and consistent service across all customer touchpoints
• Confidently handle customer enquiries and complex complaints via telephone, email, and social media
• Handle and resolve escalated customer queries, protecting customer loyalty
• Monitor customer feedback and identify trends or areas for improvement
• Ensure team members are aware of and working towards SLAs and KPIs; identify backlogs and escalate with recommendations
• Motivate the team to meet and exceed targets and support continuous improvement initiatives
• Provide feedback to customer-impacting departments to ensure the Mulberry experience is delivered
• Work closely with Aftercare Leader, Retail, Transportation Repairs, Digital Trading and wider Commercial Excellence to align on priorities
• Communicate updates, changes and expectations clearly to the team and explore ideas to enhance Customer and Employee Experience
• Embrace and demonstrate Mulberry values and support sustainable, inclusive practices as a certified B Corp

Customer Care Leader

Graphics Designer

• Lead medium and large scale design projects from brief through to delivery across multiple channels.
• Shape the brand's creative communications alongside the Art Director and Creative Studio team.
• Refine, evolve and define brand guidelines; build iconography and brand signatures across various media.
• Present solutions to briefs that meet brand strategy, commercial and creative objectives.
• Manage projects: meet stakeholders, establish objectives, research, propose creative routes and manage workload and sign-offs.
• Work with external suppliers: write briefs, work to budgets, develop solutions, prototype and ensure final products meet quality standards and deadlines.
• Collaborate with Visual Merchandising and Film and Photography teams to ensure seamless creative experience across channels.
• Review project outcomes, seek feedback and apply learnings to future projects.
• Demonstrate Mulberry values: Be Bold, Be Imaginative, Be Open, Be Responsible; act as brand ambassador.
• Incorporate environmentally responsible practices and support the Five C’s strategy (Climate, Cultivation, Craft, Culture, Circularity).

Graphic Designer

• Lead Mulberry Woodbury Common store and manage the store team to succeed.
• Create and develop a high performing team; foster diversity, inclusion and belonging.
• Deliver an extraordinary customer experience and nurture key customer relationships using in-store CRM tools.
• Drive store commercial performance through market awareness, analysis and collaboration to accelerate store growth.
• Lead and deliver operational excellence across store activities, respecting people, product and environment.
• Promote and incorporate environmentally responsible practices supporting Mulberry’s Five C’s strategy (Climate, Cultivation, Craft, Culture and Circularity).
• Act as a brand ambassador and support an inclusive, sustainable store culture.

Store Manager

Solutions Engineer

• Own the architecture of a yet-to-be-selected Marketing CRM platform and translate complex business requirements into scalable, secure architecture
• Lead design and integration of the CRM platform with systems and data sources, ensuring data integrity and security
• Lead analysis and design efforts, evaluate external platforms, and create technical documentation and implementation roadmaps
• Provide expertise in data modelling, management and migration and design real-time integrations
• Evaluate third-party add-ons, ensure adherence to integration patterns, and facilitate RFI/RFP for CRM selection
• Report to the Senior Solutions Architect and work with programme and product managers to support the product lifecycle
• Role is 9 month fixed term contract; Hybrid working (min 3 days in office, max 2 remote); ideal start in October