Mulberry England

Product Manager

• Define and manage the product roadmap that is informed by the Digital Trading and Technology functions, ensuring alignment with business objectives and customer needs.
• Conduct market research to identify customer needs, market trends, benchmarks and opportunities for digital product enhancements.
• Monitor and analyse performance of the digital changes using relevant tools and metrics (engaging with our eco-system of third parties) and proposing necessary adjustments to improve conversion rates.
• Contribute to the regular cadence of reporting on the KPIs for the Digital channel and to the Technology change portfolio reporting. Ensure there is a cycle of retrospectives, lessons and continuous improvement.
• Review and analyse voice of the customer insights and respond to user feedback to ensure continuous product improvement.
• Work closely with the different business functions (digital, marketing, sales, and other teams) to develop approaches for optimising along the digital conversion funnel.
• Manage the product budget and report monthly to the budget owner(s) primarily, ensuring efficient use of resources and cost-effective product development.

Project Manager

• Take responsibility for the day-to-day management of projects to ensure successful delivery in terms of timescale, cost and scope
• Manage several parallel medium to large omni-channel, technology or re-platforming projects
• Co-ordinate the resources of both internal and external teams for successful implementations
• Work with multiple internal Business teams and co-ordinate with stakeholders to ensure alignment with strategic goals
• Plan and schedule project deliverables, goals, milestones
• Define resources and schedules for project/program implementation
• Develop detailed project plans to track progress
• Create and maintain comprehensive project documentation
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed

Manager

• Lead and manage the Regional Full Price UK & Ireland business, representing the Mulberry brand.
• Drive a results-driven culture focused on KPIs: Sales, Conversion, Swing, ATV, UPT.
• Use data and insights to inform decisions, develop strategies, and identify growth opportunities.
• Lead, coach, and develop Store Leaders; hold weekly and monthly meetings and conduct feedback sessions.
• Manage employee disciplinaries and ensure HR procedures are followed across stores.
• Recruit, motivate, and develop talent; execute training calendars focused on service, product, grooming, and selling techniques.
• Plan, forecast, and report on sales, costs, and business performance; manage the region’s P&L to budget.
• Implement shrink plans, maintain stocktakes under 1% gross value, and manage loss prevention.
• Project-manage new store openings and closures; ensure compliance with Health & Safety and security systems.
• Drive customer data capture and CRM activity; attract and nurture HNWI clients through clienteling and relationship building.
• Manage regional Visual Merchandiser and partner with Global VM Manager to ensure brand visual standards.
• Partner with Buying & Merchandising, Visual, Marketing, and Head Office functions to maximise store support and growth.
• Champion Mulberry values and B Corp sustainability principles across Climate, Circularity, and Community.

Area Manager

Customer Support

• Lead the Customer Care teams to deliver a professional, seamless, and proactive service that creates lasting, positive impressions for Mulberry customers
• Day-to-day delegation of the Customer Care workloads
• Team and resource management including rota planning to ensure adequate coverage across all shifts and channels
• Holiday and absence management, including tracking and approvals
• Sickness monitoring and follow-up in line with company policy
• Conduct regular 1:1s to support development, address concerns, and drive performance
• Support onboarding and training of new team members and Retail teams
• Ensure the team delivers a professional, empathetic, and consistent service across all customer touchpoints
• Confidently handle customer enquiries and complex complaints via telephone, email, and social media
• Handle and resolve escalated customer queries, protecting customer loyalty
• Monitor customer feedback and identify trends or areas for improvement
• Ensure team members are aware of and working towards SLAs and KPIs; identify backlogs and escalate with recommendations
• Motivate the team to meet and exceed targets and support continuous improvement initiatives
• Provide feedback to customer-impacting departments to ensure the Mulberry experience is delivered
• Work closely with Aftercare Leader, Retail, Transportation Repairs, Digital Trading and wider Commercial Excellence to align on priorities
• Communicate updates, changes and expectations clearly to the team and explore ideas to enhance Customer and Employee Experience
• Embrace and demonstrate Mulberry values and support sustainable, inclusive practices as a certified B Corp

Customer Care Leader

Graphics Designer

• Lead medium and large scale design projects from brief through to delivery across multiple channels.
• Shape the brand's creative communications alongside the Art Director and Creative Studio team.
• Refine, evolve and define brand guidelines; build iconography and brand signatures across various media.
• Present solutions to briefs that meet brand strategy, commercial and creative objectives.
• Manage projects: meet stakeholders, establish objectives, research, propose creative routes and manage workload and sign-offs.
• Work with external suppliers: write briefs, work to budgets, develop solutions, prototype and ensure final products meet quality standards and deadlines.
• Collaborate with Visual Merchandising and Film and Photography teams to ensure seamless creative experience across channels.
• Review project outcomes, seek feedback and apply learnings to future projects.
• Demonstrate Mulberry values: Be Bold, Be Imaginative, Be Open, Be Responsible; act as brand ambassador.
• Incorporate environmentally responsible practices and support the Five C’s strategy (Climate, Cultivation, Craft, Culture, Circularity).

Graphic Designer

• Lead Mulberry Woodbury Common store and manage the store team to succeed.
• Create and develop a high performing team; foster diversity, inclusion and belonging.
• Deliver an extraordinary customer experience and nurture key customer relationships using in-store CRM tools.
• Drive store commercial performance through market awareness, analysis and collaboration to accelerate store growth.
• Lead and deliver operational excellence across store activities, respecting people, product and environment.
• Promote and incorporate environmentally responsible practices supporting Mulberry’s Five C’s strategy (Climate, Cultivation, Craft, Culture and Circularity).
• Act as a brand ambassador and support an inclusive, sustainable store culture.

Store Manager

Solutions Engineer

• Own the architecture of a yet-to-be-selected Marketing CRM platform and translate complex business requirements into scalable, secure architecture
• Lead design and integration of the CRM platform with systems and data sources, ensuring data integrity and security
• Lead analysis and design efforts, evaluate external platforms, and create technical documentation and implementation roadmaps
• Provide expertise in data modelling, management and migration and design real-time integrations
• Evaluate third-party add-ons, ensure adherence to integration patterns, and facilitate RFI/RFP for CRM selection
• Report to the Senior Solutions Architect and work with programme and product managers to support the product lifecycle
• Role is 9 month fixed term contract; Hybrid working (min 3 days in office, max 2 remote); ideal start in October