Mulberry England

Support Engineer

• Provide 2nd / 3rd line support to head office and retail users in a fast paced luxury retail environment
• Support business critical retail applications including POS systems, ERP, stock management, payments, and store hardware
• Respond quickly and effectively to incidents impacting stores, trading, warehousing, or ecommerce operations
• Deliver face to face support at head office and occasional on site store support where required.
• Act as an escalation point for complex technical issues and major incidents
• Lead diagnostics and root cause analysis for recurring issues, working with infrastructure, security, and application teams
• Ensure incidents are resolved in line with agreed SLAs, with clear communication to stakeholders.
• Support Windows and macOS environments, mobile devices, printers, and peripherals.
• Administer user accounts, access, and permissions across core business systems.
• Support M365, collaboration tools, endpoint security, and remote access solutions.
• Assist with hardware lifecycle management, builds, replacements, and vendor liaison.
• Maintain accurate technical documentation, knowledge base articles, and support procedures.
• Identify opportunities to improve service desk efficiency, tooling, and user experience.
• Support the adoption of ITIL aligned practices (incident, request, problem management.)
• Provide guidance, coaching, and mentoring to IT Support Technicians and Specialists
• Share knowledge and help raise technical capability across the support function
• Work closely with Application Support, Infrastructure, Security, and Retail Operations teams

Senior IT Support Analyst

Graphics Designer

• The Senior Digital Designer will be a key stakeholder in shaping the brand's digital output, working closely with the Art Director and the Image and Content Project Manager, alongside and manage the Mid-weight Digital Designers.
• The Senior Digital Designer will support the refining and evolving of the brand Image, contributing to the building of iconography and brand signatures across digital outputs. The position will be required to present solutions to briefs that support the brand strategy, both commercially and creatively. The right candidate must be highly creative with the ability to take hold of a project from the initial concept stage to delivery.
• Tasked with leading medium and large-scale design projects from brief through to delivery, the Senior Digital Designer will work closely with the other members of the Image Team and Creative Studio, as well as the Brand Marketing, the Digital Marketing and Digital Trade teams to create and roll out campaigns:
• Designing campaign roll-outs of all scales for all of the brand's digital touchpoints globally, comprising emails, homepages, landing pages for mulberry.com, owned global social channels, and third-party channels. The role will be responsible for creating and developing all manner of digital ad formats, taking supplied videos and stills, adding end screens and formatting to meet the specific requirements of digital platforms, Out of Home media sites etc.
• The role will occasionally work with external specialists - such as animators, illustrators, CGI artists, composers Art Directors, etc - creating briefs, managing the progression of projects, providing feedback and guidance and ensuring strong results delivered on time.