Mudflap

Engineering Manager

• Lead, mentor, and grow a high-performing mobile engineering organization of 10+ engineers, fostering a culture of ownership, collaboration, and customer obsession.
• Drive the delivery of high-quality mobile experiences for consumer fintech and marketplace products, balancing near-term roadmap execution with long-term platform investments.
• Execute Mudflap's mobile engineering strategy, shaping our architecture, platform direction, and technical standards as the business and product portfolio continue to grow.
• Own our mobile architecture strategy, making thoughtful decisions across native, cross-platform, and hybrid approaches that balance developer productivity, platform consistency, performance, and customer experience.
• Lead the evolution of our native iOS and Android applications to React Native, making thoughtful architectural decisions that balance developer productivity, platform consistency, performance, and customer experience.
• Partner closely with Product and Engineering leaders across backend, infrastructure, and web to define technical vision, organizational structure, roadmap priorities, and strategic investments that enable a cohesive mobile platform.
• Champion engineering excellence by driving best practices across code quality, testing, CI/CD, observability, and AI-assisted, agentic software development.

Senior Engineering Manager, Mobile

Operations

• Lead investigations into complex settlement issues from intake through resolution, balancing financial accuracy, operational risk, and partner experience.
• Research and resolve payment discrepancies, adjustments, refunds, chargebacks, reconciliation issues, and account-level inquiries.
• Analyze transaction data using dashboards, spreadsheets, SQL, and internal tools to identify root causes and validate findings.
• Partner cross-functionally with Finance, Product, Engineering, Support, and Account Management to resolve issues and implement long-term improvements.
• Engage directly with merchants and external partners via email, Zoom, and occasional phone when needed to investigate issues and support resolution.
• Identify opportunities to automate, simplify, and scale operational workflows, documentation, and internal processes.
• Leverage AI tools to accelerate investigations, analyze data, improve documentation, draft communications, and increase operational efficiency.
• Support reconciliation, reporting, audits, and other operational initiatives as needed.

Senior Settlement Operations Analyst

Data Engineer

• Design, build, and scale the core data platform infrastructure that powers ingestion, processing, and data availability across Mudflap systems.
• Develop production-grade Python services, libraries, and frameworks used by engineers and data teams to reliably build and operate data pipelines.
• Architect scalable systems for high-throughput data ingestion, processing, and storage across batch and streaming workloads.
• Own the reliability, scalability, and performance of the data platform, ensuring systems meet production-grade standards for observability, fault tolerance, and operational excellence.
• Build and maintain platform abstractions, tooling, and infrastructure that simplify how engineering teams produce, transform, and consume data.
• Design platform-level capabilities for orchestration, pipeline execution, schema management, and data processing frameworks.
• Collaborate closely with backend, product, and analytics engineers to ensure the platform supports both operational and analytical workloads.
• Lead system design efforts for large-scale data infrastructure, making architectural decisions that support long-term platform scalability.
• Establish engineering best practices around Python development, system reliability, infrastructure ownership, and platform maintainability.
• Mentor engineers through design reviews, technical guidance, and best practices for building robust platform systems.

Senior Software Engineer, Data Platforms

Customer Success Manager

• Manage a high-volume portfolio of mid-market fleet accounts (5+ trucks), driving strong activation rates, sustained monthly engagement, and measurable customer savings across the book.
• Execute targeted re-engagement campaigns to reactivate dormant or underutilized accounts and restore consistent platform usage.
• Develop and maintain a dynamic account tiering strategy using transaction data, login activity, and customer health signals to prioritize outreach effectively across a large portfolio.
• Identify high-growth accounts with strategic potential and proactively elevate them for deeper engagement and long-term relationship development.
• Leverage AI tools such as Claude Code, ChatGPT, and AI Assistants to intelligently scale customer engagement, balancing automation with high-value personal interactions.
• Engage customers through the communication channels that work best for them—including phone, text, and email—recognizing that fleet managers and dispatchers are rarely desk-bound.
• Identify recurring customer trends, operational friction points, and product feedback, partnering with Product and Operations teams to drive meaningful improvements and close the feedback loop.

Customer Success Manager – Fleet

Onboarding Specialist

• Lead customers through stages of the card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process.
• Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns.
• Monitor and track your prospects’ progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented.
• Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams.
• Proactively engage with customers to action to foster initial usage, focusing on creating long-term value and retention.
• Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices.
• Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions.

Customer Onboarding Specialist

• Research and resolve settlement-related issues, including expired or canceled fuel codes, out-of-balance accounts, adjustments, refunds, chargebacks, and other transaction discrepancies.
• Manage and respond to settlement-related tickets through Zendesk, providing clear, accurate, and timely updates to merchant partners and fuel code/fleet card users.
• Investigate transaction and account data across internal tools to ensure information is accurate and payments are processed correctly.
• Partner cross-functionally with Finance, Support, Account Management, Product, Engineering, and other teams to resolve complex account or transaction issues.
• Educate newly onboarded merchant partners on how to navigate Mudflap’s merchant dashboard and understand relevant settlement processes.
• Provide professional, thoughtful, and above-and-beyond support while resolving requests within the expected 5-business-day SLA.
• Identify recurring issues, document findings, and recommend process improvements to improve accuracy, efficiency, and partner experience.
• Leverage AI tools, including ChatGPT, to improve efficiency, support daily workflows, and identify opportunities to strengthen Settlement Operations processes.
• Support ad-hoc settlement operations work, including Mudflap card transaction reviews, reconciliation tasks, reporting, and other operational needs as they arise.

Settlement Operations Analyst

Controller

• Lead and scale the global accounting function, overseeing all core areas including general ledger, financial reporting, AP/AR, payroll, and tax.
• Manage and develop a team of accounting leaders and professionals, fostering a high-performance, accountable, and growth-oriented culture.
• Own the monthly, quarterly, and annual close processes, ensuring timely, accurate, and audit-ready financial statements.
• Establish and enhance internal controls, policies, and procedures to ensure compliance with GAAP and readiness for public company standards (SOX, SEC reporting).
• Serve as a key partner in public company readiness efforts, including systems, controls, reporting, and audit infrastructure.
• Oversee external audits, tax compliance, and relationships with auditors, advisors, and regulatory bodies.
• Provide technical accounting leadership on complex areas (e.g., revenue recognition, financial instruments, equity, international operations).
• Drive global accounting operations as the company expands internationally, including multi-entity and multi-currency environments.
• Partner cross-functionally with Finance, Legal, RevOps, and Product to improve financial processes, systems, and reporting capabilities.
• Support strategic decision-making by providing insights on accounting implications, risks, and opportunities.
• Evaluate and implement systems and automation to improve efficiency, scalability, and data integrity (e.g., NetSuite and adjacent tools).

Corporate Controller

Underwriter

• Assess the creditworthiness of loan applicants by analyzing financial data, credit reports, and other relevant information.
• Determine the risk level associated with lending and make informed decisions based on established criteria.
• Evaluate exceptions to credit policy carefully and make recommendations to the leadership team
• Collaborate with internal teams to streamline the underwriting process and ensure timely completion of applications.
• Conduct periodic reviews of existing customers to evaluate credit limit changes and recommend appropriate changes.
• Communicate effectively with clients, providing clear explanations of underwriting decisions and assisting in resolving inquiries.

Underwriting Analyst

Product Manager

• Lead discovery, definition, and delivery of freight-related product initiatives that support carrier workflows and marketplace growth
• Own and evolve the freight product roadmap, balancing near-term business impact with long-term platform strategy
• Bring a strong point of view on freight economics, carrier and broker needs, and operational realities to inform product decisions
• Champion customer empathy by spending time with owner-operators, small fleets, and freight partners to deeply understand their needs
• Drive alignment across engineering, design, data, operations, marketing, and business development teams
• Define and track KPIs related to freight engagement, adoption, liquidity, retention, and monetization
• Build, mentor, and scale a high-performing team of product managers as the freight surface area grows

Director of Product, Freight

• Own key areas of Mudflap’s freight marketplace roadmap from discovery through launch and iteration
• Develop deep expertise in carrier and broker workflows, marketplace dynamics, and freight operations
• Partner directly with customers to identify opportunities and validate solutions
• Drive cross-functional execution with engineering, design, data, operations, and commercial teams
• Define and measure success through marketplace, engagement, growth, and business metrics
• Balance the needs of carriers, brokers, and Mudflap to create sustainable marketplace growth
• Communicate product vision, priorities, and tradeoffs clearly across stakeholders
• Leverage AI-powered workflows to improve product discovery, customer insights, specification development, and execution

Senior Product Manager, Freight

Customer Support

• Communicate clearly and confidently, with a warm, professional tone and genuine empathy
• Think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
• Thrive in a high-call environment and stay sharp, organized, and efficient throughout the day
• Deliver an experience that feels effortless, personal, and thoughtful
• Read between the lines, pick up on customer signals, and respond in creative ways that show deep understanding
• Hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
• Move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat

Customer Support Specialist – English, Evening/Overnight

• Provide customer support via phone, email, and chat
• Resolve customer inquiries and technical issues
• Maintain accurate customer records in CRM system
• Collaborate with internal teams to escalate complex issues

Senior Engineering Manager, Mobile

Senior Settlement Operations Analyst

Senior Software Engineer, Data Platforms

Customer Success Manager – Fleet

Customer Onboarding Specialist

Settlement Operations Analyst

Corporate Controller

Underwriting Analyst

Director of Product, Freight

Senior Product Manager, Freight

Customer Support Specialist – English, Evening/Overnight

Customer Support Specialist – English, Morning/Afternoon

Customer Onboarding Specialist