Mudflap

Backend Engineer

• Build and scale production-grade web applications and APIs using Ruby on Rails.
• Collaborate cross-functionally with product, design, and business teams to deliver impactful solutions.
• Own features end-to-end — from technical design and implementation to deployment and monitoring.
• Design and evolve architecture to ensure scalability, reliability, and performance.
• Create clean, well-tested, maintainable code, with thoughtful attention to detail and edge cases.
• Mentor teammates, conduct code reviews, and elevate engineering standards (for senior and staff levels).
• Contribute to technical strategy and system design for key initiatives (for staff and team leads).
• Continuously improve processes and tools to enable faster, higher-quality development.

Software Engineer, Ruby on Rails

iOS Engineer

• Play a key role in shaping the mobile experience for over a hundred thousand truckers nationwide
• Collaborate with Product, Design, and Backend teams to build features that solve real-world problems in the logistics and transportation space
• Own the design, development, and maintenance of core features in our iOS app, written in Swift and SwiftUI
• Work cross-functionally with backend engineers to define API requirements and ensure seamless mobile performance
• Help architect scalable solutions and contribute to the evolution of our mobile platform
• Drive initiatives to improve code quality, app performance, and developer productivity
• Use data and user feedback to iterate quickly and deliver impactful features
• Help shape best practices and champion a culture of quality and continuous improvement

Senior iOS Engineer

Customer Support

• Have full ownership of the Customer Support function, processes, and tools
• Communicate and collaborate with cross-functional stakeholders (Customer Success, Product, Engineering, etc.) and external partners to streamline and automate support
• Ensure the delivery of thorough training on product/feature updates as they roll-out
• Continually audit and optimize our interviewing and onboarding processes
• Partner with our People leadership to develop thoughtful career-pathing for agents and team leads

Head of Customer Support

• Communicate clearly and confidently in both English and Spanish, with a warm, professional tone and genuine empathy
• Think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
• Thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
• Go above and beyond to deliver an experience that feels effortless, personal, and thoughtful
• Read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
• Be hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
• Move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat

Customer Support Specialist, Bilingual (English/Spanish)

Revenue Operations

• Ensure revenue operations run smoothly, deliver world-class customer experiences, and shape strategies for future products
• Analyze, plan, and implement improvements on pre-sales process, rep execution, data cleanliness, target attainment, and systems to boost productivity
• Develop revenue strategies with internal teams to strengthen network and improve experience for prospects, applicants, and customers
• Identify, own and publish operational OKRs and KPIs to improve funnel conversion and drive engagement and usage
• Leverage data and analysis to develop growth strategies and execution plans to optimize functions and address business problems
• Develop and lead GTM programs for new product lines or initiatives, manage external vendor relationships, evaluate business applications, and develop onboarding/support processes
• Lead cross-functional teams to scale operations, optimize organizational structures, and improve workflows and processes
• Assess current tools and systems, determine need for new tools, and lead implementations
• Present recommendations and results to management and key decision-makers
• Combine program management with hands-on execution to position the business and teammates for success

Software Engineer, Ruby on Rails

Senior iOS Engineer

Head of Customer Support

Customer Support Specialist, Bilingual (English/Spanish)

Senior Revenue Operations Manager