Mudflap

Onboarding Specialist

• Lead customers through stages of the card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process.
• Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns.
• Monitor and track your prospects’ progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented.
• Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams.
• Proactively engage with customers to action to foster initial usage, focusing on creating long-term value and retention.
• Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices.
• Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions.

Customer Onboarding Specialist

Product Manager

• Own Mudflap’s payments platform end-to-end, including card, transaction flows, and partner integrations, with a focus on driving volume, reliability, and margin.
• Identify and execute on high-impact opportunities to improve authorization rates, transaction success, and spend per user.
• Develop a deep understanding of payment systems and stay current on fintech trends to inform product direction and unlock new capabilities.
• Drive product decisions using transaction-level data, customer insight, and strong product judgment.
• Partner cross-functionally to build scalable, high-reliability systems that power every transaction with accuracy and trust.
• Own key product surfaces such as card controls, transaction visibility, and pricing logic.
• Manage external partners including networks and processors to expand acceptance, improve economics, and shape the payments roadmap.
• Define and track core payments metrics, and iterate quickly while maintaining a high bar for correctness in a high-stakes domain.
• Leverage AI tools to accelerate analysis and improve the payments experience.

Senior Product Manager, Payments

Customer Success Manager

• Own the success and growth of Mudflap’s largest merchant partnerships
• Build executive-level relationships and act as a trusted strategic advisor to key partners
• Monitor merchant performance, identify trends and risks, and proactively drive operational and business improvements
• Lead complex partner conversations, business reviews, escalations, and cross-functional initiatives with urgency and ownership
• Develop scalable playbooks, processes, and operational frameworks to support a growing enterprise merchant network
• Partner closely with Product, Operations, Support, and Sales teams to remove friction and improve the partner experience
• Advocate for merchant needs internally while balancing business goals and operational scalability
• Operate with speed and adaptability in a high-growth environment where priorities evolve quickly
• Deliver thoughtful communication, reporting, and insights to both partners and internal leadership teams

Partner Success Manager

• Own relationships with freight customers, acting as a trusted advisor throughout the customer lifecycle
• Drive customer onboarding, engagement, adoption, and retention within the freight vertical
• Partner closely with Sales, Product, Operations, and Support teams to deliver a seamless customer experience
• Identify customer pain points, operational gaps, and growth opportunities, translating insights into scalable solutions
• Develop and refine onboarding processes, success playbooks, and customer engagement strategies as the vertical grows
• Monitor customer health, usage, and retention metrics to proactively drive outcomes and reduce churn
• Advocate for freight customers internally and help influence product and operational improvements
• Help establish scalable systems and processes that support long-term growth across the freight business

Growth Marketing

• Own and optimize the customer journey from application through activation and early retention
• Drive funnel conversion, onboarding performance, and time-to-value improvements
• Identify friction points and implement scalable, customer-centric solutions
• Partner cross-functionally with Product, Marketing, Operations, and Customer Success to optimize growth and onboarding experiences
• Build scalable onboarding systems leveraging AI, automation, and human engagement
• Develop onboarding playbooks that improve fleet activation, stability, and long-term engagement
• Turn onboarding into a measurable, data-driven growth engine with clear business impact
• Lead, coach, and develop a high-performing team focused on operational excellence and customer outcomes

Senior Manager, Growth – Onboarding

• Lead discovery, definition, and delivery of new product lines in payments and fuel acquisition
• Develop and own product roadmaps, streamlining complex trade-offs and focusing on business impact
• Champion customer empathy: directly engage with truckers and fleet operators to inform product decisions
• Drive cross‑functional alignment with engineering, data science, operations, marketing, and business partnerships
• Establish and monitor KPIs for product adoption, retention, and revenue
• Build, mentor, and grow a high-performing team of product managers

Director of Product – Growth

• Define the strategy and roadmap for risk infrastructure and technologies used at Mudflap
• Partner with Engineering and Data Science to develop and execute a test-driven Machine Learning (ML) strategy for risk mitigation
• Act as the voice of the customer when it comes to risk tools and design, gathering direct feedback from customers
• Collaborate with cross-functional teams and stakeholders to understand and define the risk strategy and optimize risk operations
• Understand customer and external partner risk needs, and work with internal product owners to deliver effective risk tools across all product areas (mobile/web apps, APIs, etc)
• Be the subject matter expert on both external and internal platforms and tools when it comes to KYB, identity, and fraud
• Synthesize complex information and strategic inputs, write clear requirements, and communicate effectively to technical and non-technical business partners
• Own the end-to-end product lifecycle from ideation to launch, and be accountable for ongoing success criteria and metrics