Settlement Operations Analyst

Mudflap

Settlement Operations Analyst resolving settlement-related issues for trucking industry partners. Collaborating with finance and support teams to ensure accurate payments and efficient processes.

Posted 6/25/2026full-timeRemote • California, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Research and resolve settlement-related issues, including expired or canceled fuel codes, out-of-balance accounts, adjustments, refunds, chargebacks, and other transaction discrepancies.
Manage and respond to settlement-related tickets through Zendesk, providing clear, accurate, and timely updates to merchant partners and fuel code/fleet card users.
Investigate transaction and account data across internal tools to ensure information is accurate and payments are processed correctly.
Partner cross-functionally with Finance, Support, Account Management, Product, Engineering, and other teams to resolve complex account or transaction issues.
Educate newly onboarded merchant partners on how to navigate Mudflap’s merchant dashboard and understand relevant settlement processes.
Provide professional, thoughtful, and above-and-beyond support while resolving requests within the expected 5-business-day SLA.
Identify recurring issues, document findings, and recommend process improvements to improve accuracy, efficiency, and partner experience.
Leverage AI tools, including ChatGPT, to improve efficiency, support daily workflows, and identify opportunities to strengthen Settlement Operations processes.
Support ad-hoc settlement operations work, including Mudflap card transaction reviews, reconciliation tasks, reporting, and other operational needs as they arise.

Requirements

What you’ll need

Comfortable working with spreadsheets, internal systems, ticketing platforms, and transaction-level data; intermediate Excel or Google Sheets experience is a plus.
2+ years of experience owning claims, cases, or support tickets from intake through resolution, including documentation, follow-up, and escalation when needed.
Strong attention to detail, with the ability to identify discrepancies, validate information, and follow through to resolution.
Able to manage multiple priorities, organize a queue of time-sensitive requests, and meet deadlines without sacrificing accuracy.
Strong written and verbal communication skills, with the ability to explain payment or account-related issues clearly and professionally.
Analytical and curious, with the ability to investigate issues, identify patterns, and determine when to escalate.
Comfortable working independently while also collaborating closely with teammates and cross-functional partners.
Thrives in a fast-paced, “all hands on deck” environment where priorities may shift and flexibility is important.
Able to build strong working relationships with internal teams such as Finance, Support, Account Management, Product, and Engineering.
Experience using AI tools (e.g., ChatGPT, Claude, or similar) to improve productivity, analyze information, or streamline workflows is a plus.
Prior experience in payments, fintech, finance operations, reconciliation, customer support operations, or merchant services is a plus.

Benefits

Comp & perks

Commuter benefits to ease your travel
Lunches and snacks to keep you fueled
A collaborative, high-growth environment where you’ll work closely with talented teammates across the company
Multiple health benefit options
Responsible Time Off
401(k) matching
Opportunities and support for major career growth
Annual Company offsite event (Mudfest!)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ExcelGoogle Sheetsdata analysistransaction reconciliationissue resolutiondocumentationclaims managementcase managementticketing systemssettlement processes

Soft Skills

attention to detailcommunication skillsanalytical skillsproblem-solvingorganizational skillscollaborationflexibilitytime managementcustomer servicerelationship building