Customer Support Specialist – English, Evening/Overnight

Mudflap

Customer Support Specialist assisting independent truckers with a focus on customer obsession and problem-solving. Join a fast-growing marketplace transforming the trucking industry.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $27 per hourWebsite

About the role

Key responsibilities & impact

Communicate clearly and confidently, with a warm, professional tone and genuine empathy
Think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
Thrive in a high-call environment and stay sharp, organized, and efficient throughout the day
Deliver an experience that feels effortless, personal, and thoughtful
Read between the lines, pick up on customer signals, and respond in creative ways that show deep understanding
Hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
Move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat

Requirements

What you’ll need

2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
Proficient with support tools like Zendesk or similar ticketing systems
Customer-first mindset with a genuine passion for delivering exceptional service
Excellent communication skills, both verbal and written
Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach

Benefits

Comp & perks

Competitive pay and equity in a high-growth startup
Multiple health benefit options
Paid Time Off
401(k) matching
Opportunities and support for major career growth
Annual Company offsite event (Mudfest!)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsempathytroubleshootingorganizationefficiencycreativityadaptabilitymultitaskingcustomer-first mindsetteam-oriented