Customer Support Specialist – English, Morning/Afternoon

Mudflap

Customer Support Specialist handling truck driver inquiries remotely. Providing support in a fast-paced, customer-focused environment for a fintech startup.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $27 per hourWebsite

About the role

Key responsibilities & impact

Provide customer support via phone, email, and chat
Resolve customer inquiries and technical issues
Maintain accurate customer records in CRM system
Collaborate with internal teams to escalate complex issues

Requirements

What you’ll need

2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
Proficient with support tools like Zendesk or similar ticketing systems
Customer-first mindset with a genuine passion for delivering exceptional service
Excellent communication skills, both verbal and written
Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach

Benefits

Comp & perks

Competitive pay and equity in a high-growth startup
Multiple health benefit options
Paid Time Off
401(k) matching
Opportunities and support for major career growth
Annual Company offsite event (Mudfest!)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-first mindsetexceptional serviceexcellent communication skillsmultitaskerhigh sense of urgencyteam-oriented approach