Customer Onboarding Specialist

Mudflap

Customer Onboarding Specialist facilitating seamless transitions for fleets to the Mudflap fuel card. Responsible for onboarding, education, and customer retention in a rapidly growing marketplace.

Posted 6/3/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Lead customers through stages of the card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process.
Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns.
Monitor and track your prospects’ progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented.
Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams.
Proactively engage with customers to action to foster initial usage, focusing on creating long-term value and retention.
Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices.
Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions.

Requirements

What you’ll need

Proven experience in a customer-facing role, such as onboarding, customer success, sales or support.
Strong communication and interpersonal skills, with the ability to build trust and rapport quickly.
Highly responsive with the ability to meet the needs of prospective customers
Comfort working in a fast-paced, high volume, dynamic environment, preferably with startup experience.
Ability to manage multiple customers and tasks simultaneously, demonstrating excellent time management and prioritization skills.
Proficiency with CRM tools (e.g., HubSpot) and a willingness to learn new systems and technologies.
Problem-solving mindset with a proactive approach to identifying and addressing customer needs.
A customer-centric attitude and a passion for delivering value and building long-term relationships.

Benefits

Comp & perks

Competitive pay and equity in a high-growth startup
Multiple health benefit options
Paid Time Off
401(k) matching
Opportunities and support for major career growth
Annual Company offsite event (Mudfest!)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsinterpersonal skillstime managementprioritization skillsproblem-solving mindsetcustomer-centric attitudeability to build trustability to foster relationshipsresponsivenessempathetic approach