MTM, Inc.

Manager, Regional Care Coordination

MTM, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Missouri • 🇺🇸 United States

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Salary

💰 $65,440 - $80,000 per year

Job Level

Mid-LevelSenior

About the role

  • Supervise, motivate, assign, monitor work, coordinate efforts, train and provide guidance to staff
  • Serve as the Regional Care Subject Matter Expert internally and externally (client facing)
  • Manage, develop and provide continuous coaching to staff to meet/exceed performance expectations
  • Template and work with Vendor Account Managers/Dispatch to secure transportation for difficult-to-schedule trips
  • Provide Leadership with metrics, quality results, establish goals/targets and create Executive-level presentations
  • Proactively interface with cross-functional personnel on Regional Care Program issues
  • Partner with People & Culture to ensure adequate staffing levels
  • Develop incentives and engagement activities to foster teamwork and drive performance
  • Continuously review processes for efficiencies, improvements, and member satisfaction
  • Participate in projects to develop processes/procedures that drive efficiency and reduce cost
  • Monitor enrollment volume and report activity to ensure proper staffing coverage
  • Act as primary point of contact for Client to resolve escalated member issues and act as Brand Ambassador for MTM

Requirements

  • High School Diploma or G.E.D.
  • Minimum 5 years’ experience in an Operations role
  • 5+ years of experience in a leadership capacity
  • Contact center & Dispatch experience required
  • Ability to maintain high level of confidentiality
  • Excellent communication, presentation, and interpersonal skills
  • Ability to motivate employees and peers
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure
  • High customer service commitment
  • Good organizational skills with attention to timeliness and details
  • Ability to work independently and strategically
  • Aptitude for effective use of Contact Center applications
  • Data analysis skills
  • Strong proficiency in Microsoft Office Suite, including Microsoft Word and Excel
  • Candidates must reside in the State of Michigan
  • Bachelor’s Degree preferred (not required)
Benefits
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysiscontact center experiencedispatch experienceMicrosoft Office SuiteMicrosoft WordMicrosoft Excel
Soft skills
leadershipcommunication skillspresentation skillsinterpersonal skillsmotivationorganizational skillsattention to detailability to handle multiple taskscomposure under pressurestrategic thinking
Certifications
High School DiplomaG.E.D.