Oversee the Community Health Navigator team responsible for our medical transition of care programming for emergency room discharges.
Provide clinical oversight of the team, ensuring proper escalation of patients and review of medical concerns.
Manage non-clinical roles focused on transitions of care.
Uphold team members to Imagine specific policies, clinical programming requirements, and utilization targets.
Conduct 1:1 supervision to team members reviewing administrative and clinical topics.
Organize and lead departmental team meetings inclusive of attendance, agenda, and meeting minutes.
Manage acute escalations from team members and provide guidance on next steps.
Evaluate care team performance quarterly and hold members accountable for KPIs and SLAs.
Work collaboratively with other leadership roles to improve patient experience and develop new programs and services.
Requirements
At least 3 years of experience as a Registered Nurse in a high-volume acute care setting.
Graduate with a Bachelor's of Nursing from an accredited university is required.
At least one year of experience working with transitions of care population or as part of a team specifically focused on preventing inpatient/ED readmissions.