Digital Volunteer Engagement Manager
Movement Labs
Manager, Social Experience
Chime
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $146,610 - $207,700 per year
Job Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Lead and grow a team of widely-skilled individual contributors at varying levels in their career
- Influence Chime’s Community Management strategy, overseeing a team of Community Managers who manage Chime’s community of members on Reddit, Discord, and Facebook Groups.
- Be accountable for Chime’s holistic social media and online reviews response strategy
- Be responsible for providing consistent and meaningful social listening reporting
- Manage cross-functional relationships with Marketing, Product, Comms, and Operations
- Be responsible for shaping and driving adherence to metrics and key initiatives of the Social Experience team.
Requirements
- 5+ years of experience in Operations, Community Management, and/or Social Media Care
- Deep familiarity with social media management platforms, including publishing, case management, and social listening—you have managed and configured platforms like Sprout Social, Sprinklr, Brandwatch, TalkWalker, and/or Emplifi.
- A deep knowledge of every social media platform and what makes them unique
- Strong analytical acumen—you’re comfortable in tools like Looker or Tableau, and can piece together a compelling story from the data.
- Obsession for online culture and community
- Ability to navigate ambiguity
- Empathy
Benefits
- Competitive salary based on experience
- 401k match plus great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend to use towards eligible wellness related expenses
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Community ManagementSocial Media ManagementSocial ListeningData AnalysisMetrics Adherence
Soft skills
LeadershipInfluencingAnalytical AcumenEmpathyNavigating Ambiguity
