Chime

Program Manager

• Build and implement a sustainable framework for maintaining and governing Chime’s training content.
• Establish and scale standards for content versioning, course metadata, and documentation to ensure materials remain current, compliant, and audit-ready.
• Establish and oversee centralized systems or tools that manage the training library, source materials, and ownership visibility.
• Design audit and quality assurance practices that uphold Chime’s compliance requirements and reinforce learning governance standards.
• Partner with instructional designers and cross-functional teams to ensure maintenance and governance practices are built into how content is created, managed, and updated.
• Define roles, responsibilities, and decision points for initiating, reviewing, and approving updates.
• Ensure subject matter experts and stakeholders are engaged at the right stages of content validation and review.
• Establish expectations and oversight for contractor work to ensure updates align with governance standards and maintain content integrity.
• Drive adoption and capability-building across instructional designers and stakeholders by equipping them to operate within the governance framework effectively.
• Create visibility into content health through metrics and reporting that monitor update cadence, audit outcomes, and compliance readiness, using these insights to improve content accuracy and accelerate deployment timelines.
• Maintain audit readiness and mitigate risks associated with outdated or incomplete training materials.
• Identify and implement opportunities to streamline, automate, and scale maintenance processes as Chime’s training ecosystem grows.
• Continuously refine governance frameworks to align with new tools, workflows, and organizational priorities.

Program Manager, Learning Governance – Maintenance

• Exercise problem solving and analytical skills.
• Continuously analyze data and identify areas of friction in the member experience while balancing the safety and security of our Members, scope problem statements, build project plans, and own execution to drive improvement to key member experience metrics
• Develop and share compelling data-based insights about the member experience with your Team, as well as Product, Risk and other organizations; gain other organizations’ support for your projects; influence other organizations roadmaps to deliver member and agent experience improvements
• Partner with Vendor Operations, Quality, Learning, Content, Risk, and others to identify agent improvement opportunities; team up to execute on those opportunities
• Support the team’s ongoing strategy creation and execution of top-priority initiatives, including but not limited to our regulatory compliance controls and monitoring work
• Contribute to a culture of trust, collaboration and commitment to excellence
• Derive satisfaction and meaning by digging deep into the data, thinking from first principles, and answering ambiguous questions

Manager

• Ability to identify, source and qualify new prospects for potential sales opportunities
• Ability to close new business
• Successfully bring new products and services to market
• Quickly develop or be equipped with a solid understanding of the healthcare and healthcare technology space and the key market drivers
• Thorough understanding of B2B digital marketing strategies including content marketing, lead generation, account-based marketing, retargeting, social media, and custom content development
• Effectively articulate the value that CHime’s media, marketing, and research solutions bring to the market
• Collaborate cross-functionally within the Strategic Solutions team
• Develop and evolve a sales plan to achieve revenue goals
• Develop and execute new revenue opportunities to further advance the financial success of Digital Health Insights and Digital Health Analytics
• Maintain a strong sales pipeline and diligently update all sales activities, opportunities, and forecasts in the HubSpot CRM system

Manager, Strategic Solutions, Media

Marketing

• As a member of the leadership team, the Vice President of Marketing will serve as a key strategic business partner to help develop and execute the company’s and marketing strategy.
• This leader will create and guide promotional and marketing campaigns and strategies to drive member and customer engagement, communicate to membership and the larger healthcare IT industry about the products, programs, services and events CHIME offers, and ultimately grow the overall engagement of CHIME’s audiences.
• Marketing campaign strategies will strongly utilize both CHIME’s digital platforms and vehicles and will succeed with the coordinated utilization and activation of the full marketing, communications, digital media and creative team members.
• The VP or Marketing will work closely with the CDMO, senior leadership, leadership members and other team members to ensure proactive and effective marketing of all program initiatives on behalf of CHIME.
• Conceptualize, design, plan, execute and measure impactful, strategic marketing campaigns that draw on the strengths of the entire department (communications, marketing, creative and technology) to drive business and deep audience engagement
• Develop creative themes, content and strategy for campaigns that utilize assets including thought leadership, email campaigns, graphics, website content, videos, social media, ads, informational collateral and presentations
• Collect information and assess content needs from internal products, program and service owners to determine optimal marketing tactics and strategies to support end goals and objectives
• Build strong relationships and collaborate with leaders and contributors across the organization, including business development, membership, education, programming, public policy, international, and more to conceptualize marketing campaigns in support of business objectives
• Lead, foster and empower a high-performing, collaborative team across brand, creative design, communications and PR, content production and distribution strategy, product marketing, project management and lead generation; drive vision and oversee efforts across these functions
• Establish and drive benchmarks to determine effectiveness of marketing programs and support decision making; define key marketing KPIs and design marketing dashboard to share with executive team and board
• Work with departmental leaders to translate marketing goals and objectives into strategic, executable campaigns and plans with measurable results, defining what support is needed to hit objectives
• Lead the development of integrated marketing plans by sub-brand, including strategies and tactics that increase brand awareness, relevancy, and generate demand
• Collaborate with key stakeholders to strategize, recommend and implement innovative and creative marketing and promotional campaigns in existing, new and emerging channels
• Develop and manage a marketing campaign development process, defining workflows and metrics; work with the Project Managers to track campaigns and team contributions in Asana; maintain an organizational marketing campaign calendar in Asana
• Build and oversee an audience growth strategy to solidify CHIME’s position as the market leader serving the digital health industry; work with product and program owners to define, develop and manage audience personas
• Monitor and ensure on-brand positioning across all CHIME marketing campaigns including brand voice and visual identity
• Collaborate with various team members and teams to both direct and support the content creation plan for marketing projects and campaigns; events and programs; and materials such as presentations, informational or sales collateral and other product- or program-specific deliverables
• Monitor and utilize data and analytics to optimize content creation strategies for improved performance metrics; use data and analytics tools to support the evaluation of campaign objectives achievement
• Achieve gross revenue target and profits margins
• Perform other duties as required and assigned

VP, Marketing

• Lead and grow a team of widely-skilled individual contributors at varying levels in their career
• Influence Chime’s Community Management strategy, overseeing a team of Community Managers who manage Chime’s community of members on Reddit, Discord, and Facebook Groups.
• Be accountable for Chime’s holistic social media and online reviews response strategy
• Be responsible for providing consistent and meaningful social listening reporting
• Manage cross-functional relationships with Marketing, Product, Comms, and Operations
• Be responsible for shaping and driving adherence to metrics and key initiatives of the Social Experience team.

Manager, Social Experience

• Own the performance framework that measures, evaluates, and improves how our BPO teams deliver exceptional service.
• Design and oversee programs that drive process adherence, compliance, and member satisfaction.
• Lead a global performance program by overseeing operational scorecards, analytics, and insights for BPO teams.
• Partner with Vendor Operations, Training, Member Experience, and other cross-functional teams to ensure alignment between performance metrics and operational priorities.
• Drive continuous improvement by identifying performance trends, root causes, and actionable recommendations.
• Manage and evolve performance monitoring tools, processes, and reporting frameworks.
• Enable scalability by streamlining processes, refining KPIs, and ensuring readiness for new lines of business or support channels.
• Deliver compelling data narratives through monthly business reviews and targeted performance deep-dives.
• Ensure change management efforts for new processes and tools are well-communicated, adopted, and measured for success.
• Interact with senior leaders, cross-functional partners, and external vendors; directly impact frontline team members and Chime members.

Program Manager, Performance Effectiveness

Controller

• Lead and manage financial operations of CHIME and affiliated nonprofit entities, reporting to the CFO.
• Supervise the Director of Finance and oversee departmental staffing and performance.
• Ensure integrity of financial information, prepare GAAP-compliant financial statements, and oversee month-end close.
• Coordinate and lead annual audits; serve as primary liaison to external auditors and ensure audit readiness.
• Oversee federal and state tax filings (Form 990, Form 1120) and ensure nonprofit regulatory compliance.
• Develop and monitor annual budgets and forecasts; manage cash flow and liquidity.
• Review and monitor investment accounts in alignment with board-approved policies.
• Maintain and enhance internal controls, financial policies, and procedures; track restricted/unrestricted funds, grants, and donations.
• Utilize and optimize accounting systems (Sage Intacct or similar) and ensure data integrity across financial platforms.
• Support the CFO with board-level financial presentations and strategic planning; serve as secondary liaison to the Finance Committee.
• Coordinate risk management reviews with insurance brokers and manage insurance programs.
• Mentor, train, and evaluate accounting and non-accounting staff; provide coaching and performance appraisals.

Full-stack Engineer

• Build and evolve Chime's core messaging and low-latency data-sharing platforms
• Own and improve systems for caching (Redis governance and operational improvements)
• Design and maintain async local and distributed job processing/messaging systems
• Develop shared tooling and Rails libraries for logging, tracing, security, PII masking, and schema enforcement
• Drive language and engineering excellence (Ruby versioning, Jemalloc/YJIT, Rails generators) and expand into future languages
• Automate upgrades, monitoring, and operations
• Build self-service tools for engineering teams across Chime
• Improve developer productivity via new tools and automation
• Partner with product, data, and infrastructure engineering to solve cross-cutting challenges
• Reduce operational overhead of platform services through collaboration
• Advise engineering teams on communication and data-sharing patterns

Senior Software Engineer, Application and Language Frameworks

Operations

We are looking for a strategic and results-oriented Manager of Vendor Strategy and Partnerships to lead our initiatives in optimizing vendor relationships and enhancing partnership capabilities.
In this role, you’ll coach, inspire and develop your team of program managers, prioritize and manage projects, deep dive trends to understand root causes and build our perspectives on our member and service experience. You will develop a forward looking strategy for how your support model evolves to drive value in every member interaction and work cross functionally to bring that strategy to life.
You and your team will obsess over continuous improvement. You will work directly to influence key leaders in our product, process and strategy teams to improve the here and now while building our strategy for the future.
The base salary offered for this role and level of experience will begin at $146,610 and up to $207,700. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
Strategic Planning: Develop and implement a comprehensive vendor strategy that aligns with the company’s goals and objectives, ensuring long-term value creation.
Relationship Management: Build and maintain strong relationships with key vendors, fostering collaboration to drive mutual success and innovation.
Performance Evaluation: Monitor and analyze vendor performance metrics, identifying areas for improvement and implementing corrective actions as needed.
Negotiation: Lead contract negotiations with vendors, ensuring favorable terms and compliance with organizational standards.
Market Analysis: Conduct market research to identify potential vendors, evaluate industry trends, and assess competitive positioning.
Operational Excellence: Drive initiatives focused on operational excellence to enhance member experience and ensure compliance with regulatory requirements.
Cross-Functional Collaboration: Work closely with internal teams, including procurement, operations, and finance, to ensure alignment and effective execution of vendor strategies.
Leadership and Influence: Lead multiple teams and influence stakeholders without direct authority, demonstrating creativity and a detail-oriented approach to deliver results with execution rigor.
Risk Management: Identify and mitigate risks related to vendor partnerships, ensuring compliance with legal and regulatory requirements.
Reporting: Prepare and present strategic reports to senior management on vendor performance, partnership initiatives, and market insights.

Manager, Vendor Strategy and Operations

Compliance

• As the Operations Manager for the Executive & Regulatory Member Relations team, responsible for overseeing the day-to-day execution of complaint management processes, ensuring operational efficiency, service excellence, and regulatory compliance.
• Lead a team of specialists, partner closely with cross-functional teams, and play a key role in performance monitoring and process improvement.
• Provide daily operational oversight and guidance to complaint specialists, ensuring SLA adherence, process consistency, and high-quality member interactions.
• Hire, coach, and develop top talent while fostering a culture of inclusion, feedback, and performance.
• Partner with cross-functional teams (e.g., Legal, Compliance, Product, and Member Services) to resolve escalated issues and implement complaint-driven improvements.
• Analyze complaints data to identify trends and drive root cause analysis, presenting actionable insights to senior leadership and relevant stakeholders.
• Ensure accurate documentation and resolution of complaints in compliance with regulatory and internal standards.
• Collaborate with analysts/program managers to identify opportunities to scale processes, reduce manual work, and implement automation or tooling enhancements.

Manager, Member Relations – Executive and Regulatory

• Own and maintain a centralized, single source of truth for business metrics and KPIs by driving clear documentation, robust change management practices, and cross-functional alignment with senior leadership.
• Establish and uphold reporting and documentation hygiene by enforcing standards for accuracy, consistency, version control, and accessibility across all business metrics and KPI definitions.
• Take ownership of Looker dashboards and LookML development to ensure data accuracy, maintain semantic layer integrity, and enforce compliance with standardized, scalable, and efficient modeling practices.
• Continuously enhance the design and usability of data visualizations—optimizing the look and feel of dashboards to improve clarity, accessibility, and actionable insights that empower business owners to make informed decisions.
• Regularly communicate associated outcomes and insights to various team members at all levels, including senior management to help guide strategic decisions for improvement
• Collaborate with Infrastructure and Data Engineering partners to ensure upstream decisions are empowering effective downstream reporting and insights.