Chime

Director

• Identify and successfully negotiate business relationships with companies, associations, and other organizations to achieve the audience growth and revenue objectives of the Digital Health Communities.
• Liaise with Business Development on all related sponsorship and sales efforts to achieve client outcomes.
• Develop and implement a growth strategy for the Digital Health Community platform to include additional health professionals, companies, and professional associations.
• Manage the operations of the Digital Health Communities, including P&L responsibilities.
• Oversee the identification and inclusion of content for the Digital Health Communities, manage client reporting, and project management of sponsored content.
• Increase engagement across Digital Health Communities platform with special emphasis on increasing participation among new, diverse communities that have historically had low rates of engagement.
• Develop and cultivate professional relationships with key internal & external partners/organizations and corporate partners, and civic relationships to provide volunteer opportunities and organizational support of Chapter strategic activities including programs, development, and advocacy.
• Develop and implement a social and content publishing strategy that will consistently grow follower count and engagement across all our public communities.
• Expertly thread the needle of how to grow our community through organic efforts like news, insights, and event content, but also through relevant and engaging content that promotes our podcasts, webinars, market insights, and all our other digital media endeavors.
• Support the Chief Analytics Officer by identifying and recommending strategies and improvements to products and community resources to achieve the area’s success objectives.
• Other duties as assigned.

Senior Director, Digital Health Communities

Events

• Work as the internal project manager for CHIME custom products, mapping all tasks required to implement contracted client programs.
• Serve as the primary point of contact for clients post-sales handoff, guiding them through the delivery process and ensuring all expectations, timelines, and deliverables are clearly communicated and met.
• Manage execution of custom engagements including: Advisory sessions, Podcasts, Thought leadership roundtables, Executive/community dinners and receptions, Other bespoke client experiences.
• Develop and manage detailed project timelines within project management software (Asana), ensuring all tasks, milestones, and dependencies are tracked.
• Coordinate with internal teams including marketing, media, analytics, production, events, and leadership to align on program requirements and delivery needs.
• Schedule and facilitate internal planning meetings, client check-ins, and milestone calls; document action items and ensure follow-through.
• Oversee logistical coordination including scheduling, speaker/participant coordination, materials readiness, run-of-show elements, and internal resource alignment.
• Ensure all client deliverables are completed according to contractual obligations and CHIME quality standards.
• Proactively identify risks, delays, or scope concerns and escalate to the Enterprise Project Manager as needed.
• Maintain accurate project documentation, timelines, and status updates within project management systems.
• Support development of repeatable processes and playbooks for custom product delivery to improve operational efficiency and scalability.
• Build strong partnerships with the sales and business development teams to ensure smooth transitions from sale to delivery.
• Compile program completion summaries and assist in capturing outcomes, metrics, and client feedback.
• Maintain positive, professional relationships with clients and internal stakeholders.

Client Custom Events Specialist

• Lead the design, implementation, and optimization of new provider membership engagement models.
• Translate strategic priorities into executable roadmaps, pilots, and operating plans with defined success metrics.
• Own day-to-day leadership of provider-focused innovation initiatives, ensuring timely delivery, quality execution, and measurable member impact.
• Develop compelling, member-centered experiences that meet the needs of executive-, leader-, and professional-level provider members.
• Use Voice of the Customer (VOC), engagement data, and member insights to refine value propositions and program offerings.
• Partner with Marketing and Education teams to articulate provider membership benefits, journeys, and outcomes.
• Partner closely with internal teams to operationalize programs, align resources, and support scalable delivery.
• Support budget planning, tracking, and resource allocation for provider membership innovation initiatives.
• Establish repeatable playbooks, to include KPIs, processes, and templates to support future growth and consistency.

Senior Director, Provider Membership Innovation

Vice President

• Design and own CHIME’s local provider engagement strategy
• Develop and launch a scalable chapter and field engagement operating model
• Ensure alignment between local engagement efforts and CHIME’s evolving membership strategies
• Partner with the VP of Membership to integrate local engagement into recruitment, retention, and renewal strategies
• Lead the execution of local provider membership initiatives
• Establish policies, processes, and operating rhythms for efficient delivery of local programs
• Oversee operational systems, workflows, and recordkeeping for local provider engagement programs
• Orchestrate alignment across membership, education, marketing, and policy
• Lead change management for new chapter and field engagement models
• Implement a continuous Voice of Customer (VOC) and outcomes‑tracking framework
• Aggregate and analyze data to quantify member outcomes and return on investment
• Lead, coach, and mentor high‑performing staff and volunteer leaders
• Manage multiple complex initiatives while maintaining strategic focus

Vice President, Provider Membership Innovation

Sales

• Identify, target, and qualify new prospects to build a strong revenue pipeline
• Drive full cycle sales outreach, discovery, solution design, and closing
• Introduce new media and marketing products to the marketplace
• Stay current on healthcare and healthcare technology trends
• Articulate the value of CHIME’s digital media, marketing, and research offerings
• Collaborate cross-functionally within the Strategic Solutions team
• Develop and execute an annual sales plan to meet and exceed revenue goals
• Maintain accurate records, forecasting, and reporting in HubSpot CRM
• Provide exceptional client service to ensure success and long-term partnerships
• Work cross-functionally to ensure campaigns run on time and achieve stated goals

Digital Media Sales Manager

IT Support

• Maintain a comprehensive tracker of all sponsorship deliverables across programs and events.
• Ensure all contracted sponsorship elements are executed accurately and on time.
• Serve as the primary point of contact for sponsors regarding deliverable timelines, asset submission, and approvals.
• Follow up with sponsors consistently to make sure sponsorship benefits are fully utilized.
• Collaborate with internal teams to develop and refine sponsorship deliverable offerings aligned with strategic goals.
• Track Foundation firm membership benefit usage and ensure benefits are delivered accurately and on schedule.
• Prepare and maintain regular reports on benefit usage, sponsorship fulfillment, and return-on-investment metrics.

Sponsorship & Member Benefit Specialist

Administrative Assistant

• Manage the Chief Growth Officer’s calendar, including scheduling, prioritizing, and coordinating internal and external meetings.
• Prepare and edit PowerPoint presentations, briefing materials, and meeting documents.
• Assist with developing sales proposals and related materials.
• Draft, proofread, and revise contracts and related agreements.
• Coordinate contract execution, including tracking redlines, managing approval workflows, and collecting signatures.
• Ensure all finalized contracts are properly stored and maintained in designated repositories.
• Load and circulate contracts for internal and external signatures in e-signature program.
• Oversee scheduling and logistical coordination across teams and with external stakeholders.
• Support planning and logistics for internal meetings, client meetings, and cross-functional sessions.
• Maintain version control and ensure access to accurate, up-to-date documents.
• Locate, organize, and maintain files in SharePoint and other shared systems.
• Run reports and queries from MemberSuite or HubSpot as requested.
• Maintain accurate records in CRM and project management tools.
• Support project documentation and track progress against timelines.
• Draft routine communications, updates, and emails on behalf of the Foundation team.
• Prepare and submit expense reports for the Chief Growth Officer and other assigned leaders.
• Coordinate travel arrangements and logistics.
• Provide support with Hubspot data hygiene.
• Provide administrative support to Strategic Solutions team as needed to support revenue growth.
• Other duties as assigned.

Business Analyst

• Develop global reporting and dashboarding to keep a pulse on Chime’s support and operations.
• Support weekly/monthly business reviews by working with the rest of Reporting & Insights team as well as business partners on updating the scorecards
• Develop, produce and iterate on the standardized suite of reporting.
• Synthesize data and build consensus by clearly communicating and presenting data-driven information.
• Collaborate with other analysts, subject matter experts, and decision-makers to develop data-driven insights to improve the overall member experience.
• Achieve scale and efficiency by finding opportunities for internal execution and operational excellence functions and coming up with innovative data-driven solutions.
• Regularly communicate associated outcomes and insights to various team members at all levels, including senior management to help guide strategic decisions for improvement

Reporting & Insights Analyst, Operations & Member Experience

• Translate enterprise strategies from the EVP into actionable technology plans, integration priorities, and innovation roadmaps.
• Serve as a strategic advisor to the EVP on emerging technologies, risks, and modernization opportunities.
• Align technology vision with business priorities across departments including operations, digital marketing, compliance, and product development.
• Provide executive oversight and leadership to the Digital Integration-Technology Director.
• Ensure seamless connectivity across platforms, systems, and customer-facing technologies to enable data-driven and agile operations.
• Establish, manage, and continuously improve technology-related policies, standard operating procedures (SOPs), and IT governance models.
• Ensure compliance with internal controls, regulatory standards, cybersecurity best practices, and data privacy requirements.
• Collaborate with internal audit, compliance, legal, and risk management functions to develop enforceable technology standards.
• Lead the exploration, assessment, and implementation of new technology solutions that support strategic growth and transformation.
• Evaluate new platforms, tools, or systems for adoption—focusing on scalability, ROI, and alignment with organizational goals.
• Champion pilot programs and proof-of-concept efforts to validate technology use cases before enterprise-wide adoption.
• Foster cross-functional collaboration with Digital Marketing, Operations, Creative and Data Analytics teams.
• Responsible for the overall CHIME technology technical and data architecture.
• Establishes standards and data requirements for the entire CHIME ecosystem.
• Develop, implement, deploy CHIME technology integration plan.
• Implement technology products and systems within CHIME to best meet the current and future needs of the association.
• Evaluate past, present, and future technology products and systems to ensure cohesiveness within the systems, efficiency, and effectiveness to the benefit of CHIME.
• Serve as the central point of coordination between CHIME and all technology vendors to ensure the cohesive operations of all systems.
• Analyze industry trends, consumer needs, competitive dynamics, and internal performance.
• Identify areas where new products/services will meet the needs of emerging customer bases or the changing needs of existing CHIME members, customers and Foundation partners.
• Gather feedback from leadership, business development, brokers, consultants, providers, and industry sources, and turn this feedback into data we can use to evaluate opportunities.
• Develop overall Cybersecurity and Technology Risk Mitigation Plan.
• Other duties as assigned.

Vice President, Digital Integration – Technology

Program Manager

• Develop and implement governance, compliance, and QA frameworks for Chime’s customer facing Gen AI voice and chatbots to enable and optimize channels for scale
• Establish clear program structure, operating rhythms, decision forums, and escalation paths across Product, Engineering, Legal, Compliance, Risk, Trust & Safety, and CX.
• Define and maintain governance standards, documentation, and artifacts (e.g., model cards, risk assessments, launch checklists, approval gates).
• Partner with Compliance, Legal, Product, Engineering, and Operations teams and external vendors in the implementation and execution of the frameworks and business controls
• Develop a set of key governance metrics in partnership with key stakeholders and build associated dashboards
• Own and drive a regular meeting rhythm and reporting cadence for all key stakeholders, including key insights
• Develop and roll out incident playbooks with key stakeholders including workflows, R&R, SLAs
• Develop frameworks for automated evaluations including test criteria, sign-off processes, and launch KPIs
• Build a Gen AI operations launch playbook and ChatGPT tool for internal stakeholders
• Translate compliance, QA, business and technical requirements into roadmap deliverables
• Deep dive into performance data for the voice and chat channels to understand the key drivers for key metrics
• Partner closely with IVR and AR tools, platforms, and vendors to improve and optimize performance

Senior Program Manager, Gen AI Governance

QA Engineer

• Lead a global performance program by overseeing operational scorecards, analytics, and insights for BPO teams.
• Partner with Vendor Operations, Training, Member Experience, and other cross-functional teams to ensure alignment between performance metrics, operational priorities, and member experience goals.
• Drive continuous improvement by identifying performance trends, root causes, and actionable recommendations.
• Manage and evolve our performance monitoring tools, processes, and reporting frameworks.
• Enable scalability by streamlining processes, refining KPIs, and ensuring readiness for new lines of business or support channels.
• Deliver compelling data narratives through monthly business reviews and targeted performance deep-dives.
• Ensure change management efforts for new processes and tools are well-communicated, adopted, and measured for success.

Program Manager, QA

• Own and improve process documentation including member journey maps, SOPs, and knowledge base content
• Develop and communicate compelling, data-backed insights on member experience and project impact
• Own and improve metrics tied to operational performance, compliance, risk, and fraud
• Partner with Vendor Operations, Quality, Learning, Content, and others to improve agent performance and accuracy
• Support operational readiness for new products and features
• Contribute to a culture of trust, collaboration, and operational excellence