Chime

Program Manager

• Own and drive complex, cross-functional initiatives that improve operational efficiency and scalability
• Translate strategy into execution, ensuring alignment to company priorities and measurable outcomes
• Identify systemic inefficiencies and implement durable, scalable solutions
• Work with Compliance, Marketing, Legal, Product, Operations, Finance and more to improve critical enterprise processes (such as Concept and Collateral approvals)
• Drive data-informed decisions; analyze complex datasets (e.g., JIRA, GSheets, Looker) to identify trends, gaps, and opportunities
• Ensure data accuracy and hygiene, improving underlying systems where needed
• Develop clear, data-backed insights and recommendations for executive stakeholders
• Define and operationalize KPIs to track performance and guide decisions
• Use AI to accelerate analysis, streamline workflows, and enhance outputs
• Identify opportunities to embed AI into processes and operating models to increase speed and quality
• Lead discussions with senior and executive stakeholders, clearly articulating trade-offs and recommendations
• Build strong cross-functional relationships and drive alignment across diverse teams
• Act as a trusted thought partner to leadership on priorities and decisions
• Operate with a strong ownership mindset, accountable for end-to-end outcomes
• Prioritize effectively across competing demands, focusing on highest-impact work
• Proactively identify risks and drive resolution to maintain momentum

Senior Program Manager, EPMO

• Manage entry points, routing, automation, knowledge management, and resolution quality for several of our new products and our core cards, transactions, and transfer products.
• Partner directly with Product, Engineering, Analytics, and other teams to deliver new features and products, where you’ll focus on how we optimize for member experience.
• Use analytics to prioritize high-impact initiatives, track outcomes, and inform decision-making.
• Partner with Analytics, Ops, Product, and other teams to test support flows (e.g., A/B, holdouts), evaluate outcomes, and scale what works.
• Be accountable for how often members contact Chime for our specific products and features, helping shape roadmaps that solve member issues before they even need to contact us.
• Drive standard operating procedures and workflows that are compliant and up-to-date at the same velocity that our products change.
• Translate contact taxonomy, NPS/voice of customer insights, quality assurance data, and sentiment data into a clear plan that drives measurable impact on contact rate and other member service metrics.

Senior Program Manager

• Lead governance and lifecycle management for our CCaaS platform, ensuring clear standards for onboarding, integrations, support, and change management
• Partner cross-functionally across OMX, Engineering, Product, Trust & Safety, and vendors to deliver routing, telephony, and omnichannel initiatives in alignment with project milestones
• Translate business and operational needs into scalable program plans - balancing reliability today with extensibility for future automation and AI
• Establish and maintain program-level controls: timelines, risk management, dependency mapping, executive reporting, and compliance alignment
• Drive responsible onboarding of new tools and integrations into the contact center ecosystem, defining what “good” looks like from intake through sustainment
• Build and document governance guardrails that reduce single-threaded ownership and enable shared support models across Systems Enablement
• Champion operational readiness for us to sustain and scale by ensuring monitoring, documentation, knowledge transfer, and post-launch support models are in place before implementation milestones

Program Manager – CCaaS Governance

Operations

• Manage and scale Partner (BPO) delivered operations
• Develop and execute strategies that drive innovation and operational excellence across global partner ecosystem
• Lead and develop a tenured team of operations managers
• Analyze performance trends, uncover root causes, and define a forward-looking strategy for support model evolution
• Own performance of external partners, including SLAs, quality, and operational efficiency
• Drive accountability and continuous improvement across BPO ecosystem
• Lead partner governance, performance reviews, and escalation management
• Influence senior leaders across finance, procurement, operations, and strategy to deliver impact today while building for the future

Senior Manager, Vendor Operations

Full-stack Engineer

•Own and drive end-to-end development of complex product features, from shaping technical approach through implementation and launch
•Lead multi-engineer efforts within a team, helping break down problems, define scope, and drive execution
•Work through ambiguity to define solutions, structuring problems and aligning technical decisions with product and business goals
•Collaborate closely with cross-functional partners (product, design, risk, legal, compliance, and engineering teams) to deliver high-impact features
•Design and build scalable systems across backend services and frontend applications supporting millions of members
•Contribute to technical design decisions, balancing tradeoffs across performance, reliability, and long-term maintainability
•Raise the bar for engineering quality through thoughtful code reviews, testing practices, and improving team standards
•Mentor and support other engineers, helping improve team velocity, code quality and overall execution

Senior Full-Stack Engineer, Multiplayer, Chime Anywhere

Director

• Lead the strategic growth and advancement of the CHIME Education Foundation.
• Develop and implement a comprehensive philanthropic strategy aligned with CHIME’s mission and education priorities.
• Partner with CHIME executive leadership and the Education Foundation Board to identify opportunities to expand the Foundation’s reach and impact.
• Develop and execute fundraising initiatives that support scholarships, leadership development programs, and workforce advancement.
• Identify, cultivate, and steward relationships with individual donors, healthcare executives, and corporate partners.
• Lead major gift and corporate philanthropy efforts to generate sustainable funding for Foundation programs.
• Build and manage a donor pipeline and fundraising campaigns that align with CHIME’s strategic priorities.
• Build strong relationships with CHIME members, industry leaders, and philanthropic supporters.
• Partner with CHIME leadership and board members to expand donor engagement and philanthropic participation.
• Develop compelling messaging and impact stories that demonstrate the value of philanthropic investment in CHIME’s education initiatives.
• Work closely with the CHIME Education Foundation Board to support governance and fundraising priorities.
• Provide regular reporting on fundraising performance, donor engagement, and program impact.
• Ensure philanthropic activities align with nonprofit governance and best practices.

Senior Director – Education Foundation, Philanthropy

Account Manager

• Define and scale Chime’s presence across sports, music, and entertainment in ways that make the brand culturally relevant and genuinely wanted
• Identify, structure, and close high-impact partnerships with creators, leagues, teams, athletes, talent, studios, and platforms
• Build a strategic roadmap for how Chime shows up in culture — including tentpole moments, episodic content, long-term brand platforms, and emerging opportunities
• Develop breakthrough activation and collaboration ideas in partnership with Brand & Creative teams that translate into culturally resonant storytelling
• Integrate partnerships into major campaign moments and product launches to amplify brand impact
• Build scalable frameworks for talent and ambassador partnerships, including content expectations and performance incentives
• Own the full lifecycle of partnerships from sourcing through renewal, ensuring long-term relationship health
• Establish clear evaluation criteria and investment guardrails to prioritize the right deals
• Develop measurement systems that track brand lift, engagement, and downstream acquisition impact
• Build the team, operating model, and external partner ecosystem required to grow the function over time

Senior Director, Strategic Partnerships – Branded Entertainment

Vice President

• Lead the operational and strategic development of the survey research and analytics area by identifying business opportunities, new product development, and other activities which will contribute to the growth of the area.
• Manage the Analytics team by identifying, monitoring, and achieving team performance metrics.
• Develop and execute enterprise data and analytics strategies to achieve a leadership position across the digital healthcare ecosystem as the most trusted source of digital health technology adoption, use, and value data.
• Provide executive oversight of the Digital Health Most Wired survey program, including survey design, scoring methodologies, calculation frameworks, and continuous improvement of the benchmarking model.
• Guide the analysis and interpretation of survey results to identify national and international trends, insights, and opportunities for expanded content, reporting, and thought leadership.
• Oversee the development of executive‑level reports, national trends publications, and other research outputs that translate data into actionable insights for healthcare leaders.
• Identify and pursue partnership opportunities that lead to the expansion of data resources and the maturation of analytics capabilities.
• Hold primary responsibility for top and bottom-line financial performance for Digital Health Analytics in partnership with the Chief Marketing and Digital Officer.
• Lead the design and execution of new research initiatives, including rapid “pulse” surveys and comprehensive market research studies that support lead generation, sponsorship, and member value.
• Ensure research outputs address current and emerging pain points across the healthcare ecosystem through rigorous comparative analysis and evidence‑based insights.
• Serve as lead on all survey research and analytics projects.
• Partner with internal stakeholders to expand international participation and engagement across CHIME’s digital health research and benchmarking programs.
• Collaborate closely with Digital Health Insights, Technology, Business Development, and Marketing teams to align research initiatives with enterprise priorities.

Vice President, Digital Health Analytics

Application Engineer

• Build and improve security capabilities, automation, and guardrails for mobile applications and backend/API services
• Perform application or API/backend penetration testing
• Identify, triage, and help remediate vulnerabilities across Chime products
• Partner closely with engineering and product teams to embed security into the development lifecycle across mobile apps, APIs, and backend services
• Perform architecture and code reviews across the stack (iOS/Android, APIs, backend) with a focus on secure data storage, authentication, authorization, secure communication, and session/token handling
• Leverage AI to accelerate security workflows (e.g., code review support, triage, threat modeling), and partner with teams building AI-enabled features to define and implement production-grade AI security controls

Senior Application Security Engineer

Content Manager

• Act as a strategic partner in shaping content direction and scaling content creation, including developing and writing content that aligns with our content strategies.
• Explain complex product and policy concepts in simple, jargon-free language.
• Find the most effective ways to convey information, educate members and agents, and reinforce learning.
• Lead with data and insights to identify opportunities, shape strategy, and continuously improve content.
• Proactively synthesize research and feedback into scalable, strategic solutions aligned with business goals.
• Navigate ambiguity and shifting priorities with independent, strategic thinking and strong execution.
• Manage key projects related to product, policy, and process launches.
• Leverage LLMs and generative AI tools to drive improvements in content creation, quality, and operational efficiency at scale.

Senior Content Strategist

• Own and maintain CX process documentation (SOPs, journey maps, knowledge base content)
• Drive operational excellence by streamlining and automating back office functions—from Legal/Compliance workflows and bank partner coordination to high-risk account actions
• Identify friction points across the member and agent journey and implement scalable solutions
• Influence cross-functional roadmaps using data-driven insights
• Partner with various cross-functional teams such as Product, Legal, Risk, Vendor Ops, Quality, and Learning to optimize agent performance
• Ensure operational readiness and assess support impact for new features and policy changes
• Lead initiatives that measurably improve CSAT, resolution rates, and contact rate

Program Manager, Core Experience

• Inspect Content efficacy using existing metrics across LOBs and establish frameworks to hold ourselves accountable, leaning into AI solutions where valuable
• Own the content strategy for a defined set of LOBs and partner with a team of writers to ensure execution against set standards.
• Own our agent feedback program and ensure our process enables the team to meet SLAs and deliver impact through improved content.
• Inspect our editorial processes and identify ways to enable higher quality content at speed and at scale.
• Partner with our Insights and Data teams to review and build additional dashboards and tooling to establish more automated governance mechanisms.
• Ensure accurate reporting, insights, and actions that drive impact for the agents, our members, and Chime.
• Establish standards and govern them such that the team is unified in their approach to publishing and evaluating efficacy, including agent feedback. Propose, build, and operationalize AI solutions for efficiency and consistency.
• Mentor more junior members of the team across content strategy, data analyses, and delivering measurable results.

Senior Content Program Manager

Artificial Intelligence

• Lead the AI Evaluation team, owning staffing, coaching, performance management, and delivery of evaluation and testing frameworks
• Manage the AI evaluation lifecycle — including pre-launch testing, simulation, and post-deployment health monitoring
• Create domain-specific evaluation tracks (e.g., Compliance & Risk, Bot Experience, Agent Experience)
• Operationalize human-in-the-loop testing, integrating reviewer feedback into continuous improvement loops
• Oversee simulation environments for stress-testing LLMs and identifying hallucinations or performance regressions
• Partner closely with AI Platform & Governance to implement evaluation metrics, reporting, and health signals
• Develop dashboards and reporting frameworks to track evaluation coverage, accuracy, and confidence scores
• Collaborate with Enablement, Speech Analytics, and Data Operations to ensure AI evaluation results inform retraining

Manager, AI Operations – Evaluation

• Identify and successfully negotiate business relationships with companies, associations, and other organizations to achieve the audience growth and revenue objectives of the Digital Health Communities.
• Liaise with Business Development on all related sponsorship and sales efforts to achieve client outcomes.
• Develop and implement a growth strategy for the Digital Health Community platform to include additional health professionals, companies, and professional associations.
• Manage the operations of the Digital Health Communities, including P&L responsibilities.
• Oversee the identification and inclusion of content for the Digital Health Communities, manage client reporting, and project management of sponsored content.
• Increase engagement across Digital Health Communities platform with special emphasis on increasing participation among new, diverse communities that have historically had low rates of engagement.
• Develop and cultivate professional relationships with key internal & external partners/organizations and corporate partners, and civic relationships to provide volunteer opportunities and organizational support of Chapter strategic activities including programs, development, and advocacy.
• Develop and implement a social and content publishing strategy that will consistently grow follower count and engagement across all our public communities.
• Expertly thread the needle of how to grow our community through organic efforts like news, insights, and event content, but also through relevant and engaging content that promotes our podcasts, webinars, market insights, and all our other digital media endeavors.
• Support the Chief Analytics Officer by identifying and recommending strategies and improvements to products and community resources to achieve the area’s success objectives.
• Other duties as assigned.

Senior Director, Digital Health Communities

Events

• Work as the internal project manager for CHIME custom products, mapping all tasks required to implement contracted client programs.
• Serve as the primary point of contact for clients post-sales handoff, guiding them through the delivery process and ensuring all expectations, timelines, and deliverables are clearly communicated and met.
• Manage execution of custom engagements including: Advisory sessions, Podcasts, Thought leadership roundtables, Executive/community dinners and receptions, Other bespoke client experiences.
• Develop and manage detailed project timelines within project management software (Asana), ensuring all tasks, milestones, and dependencies are tracked.
• Coordinate with internal teams including marketing, media, analytics, production, events, and leadership to align on program requirements and delivery needs.
• Schedule and facilitate internal planning meetings, client check-ins, and milestone calls; document action items and ensure follow-through.
• Oversee logistical coordination including scheduling, speaker/participant coordination, materials readiness, run-of-show elements, and internal resource alignment.
• Ensure all client deliverables are completed according to contractual obligations and CHIME quality standards.
• Proactively identify risks, delays, or scope concerns and escalate to the Enterprise Project Manager as needed.
• Maintain accurate project documentation, timelines, and status updates within project management systems.
• Support development of repeatable processes and playbooks for custom product delivery to improve operational efficiency and scalability.
• Build strong partnerships with the sales and business development teams to ensure smooth transitions from sale to delivery.
• Compile program completion summaries and assist in capturing outcomes, metrics, and client feedback.
• Maintain positive, professional relationships with clients and internal stakeholders.