Program Manager, Dispute Experience

Chime

Program Manager in financial technology firm focused on improving dispute operations and compliance. Demonstrates expertise in financial regulations and project management.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $116,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Own and improve process documentation (e.g., member journey maps, knowledge base library, standard operating procedures), acting as a subject matter expert of the dispute resolution process and experience.
Review and respond to internal and external audit requests, including sponsor bank and control testing reviews, ensuring all findings are analyzed, addressed, and remediated within established timelines.
Support dispute-related inquiries, analyzing themes, providing responses for internal and bank-partner reviews, and summarizing key trends and recommendations to improve member and agent experiences.
Monitor and report on key metrics related to dispute operations, compliance, and member experience to assess performance and drive improvements.
Continuously analyze data and identify areas of friction, scope problem statements, build project plans, and own execution to drive improvement to key metrics.
Develop and share compelling data-based insights about the member experience and project impact with Product, Risk and other organizations; gain other organizations’ support for your projects; influence other organization’s roadmaps to deliver member and agent experience improvements.
Partner with Vendor Operations, Quality, Learning, Content and others to identify agent improvement opportunities; team up to execute on those opportunities.
Support launch readiness efforts for new products/features; work closely with Finance, Workforce Management, Vendor Operations and others to ensure operational readiness; provide impact analysis on the member and agent experiences and advocate for improvements.
Contribute to a culture of trust, collaboration and commitment to excellence.
Perform other ad hoc tasks and responsibilities as assigned.

Requirements

What you’ll need

6+ years experience in product operations, product management, program management, consulting, or similar analytical roles at a financial services organization
3+ years of experience in card issuer dispute operations with comprehensive knowledge of Regulation E, Regulation Z, and UDAAP, including the ability to interpret and apply these requirements to operational processes
Ability to leverage data to inform and support critical decisions; candidates will have foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI
Experience working with cross-functional teams such as product managers, data analysts, operations analysts, engineers in building operations processes and systems
Preference for candidates with deep experience in process management and continuous improvement
Excellent communication and presentation skills; ability to foster collaboration and facilitate teamwork
Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
Highly motivated self-starter with a desire to grow and learn

Benefits

Comp & perks

Competitive salary based on experience
401k match plus great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
Annual wellness stipend to use towards eligible wellness related expenses.
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
1% of your time off to support local community organizations of your choice.
In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product operationsproduct managementprogram managementconsultingcard issuer dispute operationsRegulation ERegulation ZUDAAPSQLdata visualization

Soft Skills

communicationpresentationcollaborationteamworkprioritizationmultitaskingself-starteranalytical thinkingproblem-solvinginfluence