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Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Translate complex data signals into root-cause narratives and actionable operational or product recommendations.
- Define success metrics, KPIs, monitoring frameworks, and develop predictive analytics mechanisms for Disputes and Fraud Ops.
- Build enhanced metric and KPI frameworks that help identify emerging trends, performance shifts, and anomalies across Fraud Ops and Dispute Ops.
- Conduct in-depth workflow and lifecycle analyses to identify friction points, root causes, and opportunities to improve Trust & Safety processes.
- Partner with Product, Engineering, Fraud Strategy, and Ops to evaluate and improve AI-enabled workflows.
- Analyze model outputs, false positives/negatives, and decision accuracy to recommend enhancements.
- Design and evaluate A/B tests, policy changes, rule deployments, workflow adjustments, and operational interventions.
- Create concise, executive-level summaries that distill investigations into clear narratives with quantified impacts and recommended next steps.
- Work closely with Operations, Risk, Product, and Engineering to ensure shared understanding of problems and alignment on solutions.
Requirements
What you’ll need- Bachelor’s degree in a quantitative field (Statistics, Data Science, Economics, Mathematics, Computer Science, Engineering).
- 5+ years in analytics, ideally in Trust & Safety, Fraud, Risk, or Support Operations.
- Advanced SQL skills (complex joins, window functions, CTEs).
- Proficiency in Python or R for experimentation, modeling, and data analysis.
- Strong understanding of statistics, causal inference, experiment design, and anomaly detection.
- Experience analyzing automation systems, risk models, or ML-driven workflows is a plus.
- Experience with BI tools such as Looker or Mode.
Benefits
Comp & perks- Competitive salary based on experience
- 401k match plus great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend to use towards eligible wellness related expenses
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLPythonRstatisticscausal inferenceexperiment designanomaly detectionpredictive analyticsA/B testingdata analysis
Soft Skills
communicationcollaborationproblem-solvinganalytical thinkingnarrative buildingexecutive summarizationworkflow analysisroot cause analysisstrategic thinkingalignment