District Manager, Parts & Service
MSX International
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Interface with approximately 30–40 assigned dealerships to proactively consult and provide support.
- Build strong relationships with dealer operators, dealer managers, regional offices and zone teams.
- Prepare for each remote dealer contact by identifying priorities, reviewing reports, and preparing agendas.
- Consult with dealerships to increase fixed operations customer retention and profitability; identify follow-up/action items.
- Achieve district sales objectives by advising on growing fixed operations and maximizing the PASE program.
- Evaluate parts department inventory management to eliminate waste, increase loyalty and profitability, and improve efficiencies.
- Coordinate resolution to warranty and customer issues following GM policies and procedures.
- Evaluate dealership service customer experience and assist in continuous improvements (CSI, service lead close rates).
- Analyze marketing and merchandising plans and digital presence against GM brand direction and market trends.
- Set priorities and execute responsibilities independently; act as dealerships’ trusted advisor.
- Integrate and communicate with all representatives that call on the dealership on behalf of GM.
- Efficiently address customer needs and issues, determine key issues and resolutions.
- Maintain working knowledge of competitive service environment and evaluate processes, systems and tools for improvements.
- Implement strategies with MSXI Field Team to grow business, increase efficiency and customer satisfaction; meet defined metrics.
Requirements
- Previous automotive dealership experience, or equivalent experience.
- Knowledge of automotive parts and service systems.
- Basic knowledge of the dealer operating report and fixed analysis tools.
- Understanding of metrics and reports.
- Basic knowledge of dealership profit department structure and interconnectivity.
- Excellent communication skills (listening, verbal, written).
- Computer literate and experience with Microsoft Office (Word, Excel, PowerPoint).
- Ability to develop and deliver presentations to Executive Management.
- Ability to effectively facilitate meetings and train groups or individuals.
- Creative problem resolution and ability to think “out of the box”.
- Ability to overcome objections and obstacles and multi-task in a busy environment.
- Able to work independently and with other team members.
- Retail sales experience and/or management (preferred).
- Bachelor’s Degree preferred.