Field Service Automation Engineer
Abbott
Field Service Automation Engineer
Abbott
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $32 - $63 per hour
Job Level
JuniorMid-Level
About the role
- Primary point of contact for automation accounts covering technical support and customer experience.
- Provide ongoing proactive product support and improve customer loyalty and retention.
- Implement and maintain the effectiveness of the quality system.
- Provide Level I and Level II phone and on-site support; perform proactive service support activities.
- Troubleshoot to identify root cause and implement solutions; record documentation of customer complaints.
- Plan and prioritize customer visits; prepare and execute training events to improve customer self-sufficiency.
- Coordinate order delivery and billing; monitor and replenish inventory.
- Partner with Enterprise Account Manager/Sales to develop account-specific lab strategy and achieve revenue goals.
- Accountable for parts utilization within budget and trunk inventory accuracy.
- Contribute to CAPA system effectiveness with accurate documentation.
Requirements
- Associate's Degree or equivalent experience.
- 2 years of relevant experience with instrumentation utilized in a laboratory environment.
- 2 years of experience interfacing with customers.
- Able to travel up to 75%.
- Provide Level I and Level II phone and on-site support for hardware, software, and reagent issues.
- Responsible for documentation of customer complaints and actions taken to resolve concerns.
