MSX International

Manager

• Interface with approximately 30–40 assigned dealerships to proactively consult and provide support.
• Build strong relationships with dealer operators, dealer managers, regional offices and zone teams.
• Prepare for each remote dealer contact by identifying priorities, reviewing reports, and preparing agendas.
• Consult with dealerships to increase fixed operations customer retention and profitability; identify follow-up/action items.
• Achieve district sales objectives by advising on growing fixed operations and maximizing the PASE program.
• Evaluate parts department inventory management to eliminate waste, increase loyalty and profitability, and improve efficiencies.
• Coordinate resolution to warranty and customer issues following GM policies and procedures.
• Evaluate dealership service customer experience and assist in continuous improvements (CSI, service lead close rates).
• Analyze marketing and merchandising plans and digital presence against GM brand direction and market trends.
• Set priorities and execute responsibilities independently; act as dealerships’ trusted advisor.
• Integrate and communicate with all representatives that call on the dealership on behalf of GM.
• Efficiently address customer needs and issues, determine key issues and resolutions.
• Maintain working knowledge of competitive service environment and evaluate processes, systems and tools for improvements.
• Implement strategies with MSXI Field Team to grow business, increase efficiency and customer satisfaction; meet defined metrics.

District Manager, Parts & Service

Project Manager

• Support the creation of educational video, eLearning and instructor-led content for major automotive manufacturers
• Develop and manage multiple training projects simultaneously, consistently delivering the highest quality solutions
• Demonstrate understanding of the business objectives related to each project
• Proactively bring solutions to clients and company leadership
• Assume ownership of all aspects of project development and delivery, including quality, timing, budget, and client satisfaction
• Develop and communicate detailed project plans to adhere to timelines
• Resolve resourcing constraints or conflicts by collaborating with team members
• Oversee project expenditures, forecasting and client invoicing
• Maintain routine communications (written and verbal) with senior management and clients
• Establish rapport with assigned project team(s) and key stakeholders
• Align internal delivery schedules and processes to deliver on client’s vision
• Clearly and consistently communicate project status to MSX Production Lead
• Interface with project team members and suppliers, often dispersed geographically
• Assume responsibility for content development, providing clear direction to and supervision of instructional designers
• Conduct project meetings, leading client discussions on scope definition and project details
• Conceptualize and develop captivating client-facing presentations that clearly communicate complex concepts
• Set and maintain clear client expectations
• Manage all client communications, including weekly status and presentations
• Attend onsite meetings at client location as required
• Collect feedback and data to support a continuous improvement process

IT Support

• Provide expert assistance in diagnosis of complex technical issues for an international premium automobile manufacturer.
• Support the dealer network with quick solution finding of technical product issues and provide repair instructions via specified communication channels.
• Work closely with technicians of workshops and dealerships to support repairs and warranty procedures.
• Support development of solutions for the entire product range and act as an interface between the manufacturer and dealers.

Automotive Technical Helpdesk Agent, Bulgarian Speaker

Designer

• The Instructional Designer plays a pivotal role in shaping the internal learning landscape of MSX, driving the development and delivery of engaging, impactful educational experiences that empower employees to excel in their roles and support the organization’s strategic objectives.
• This position is dedicated wholly to the curation, design, and deployment of internal learning opportunities aligned with MSX's learning priorities.
• In parallel, the Instructional Designer is a key contributor to the implementation and integration of a new Learning Management System (LMS), ensuring it becomes a cornerstone of MSX’s Learning & Development (L&D) strategy.
• Key Responsibilities: Learning Needs Analysis; Program Design & Curriculum Development; Content Delivery & Facilitation; LMS Implementation & Optimization; Learning Experience Design; Stakeholder Engagement; Measurement & Continuous Improvement; Learning Resource Management; Compliance & Quality Assurance; Knowledge Sharing.