MSX International

Automotive Technical Helpdesk Agent, Bulgarian Speaker

MSX International

full-time

Posted on:

Origin:  • 🇭🇺 Hungary

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Job Level

Mid-LevelSenior

About the role

  • Provide expert assistance in diagnosis of complex technical issues for an international premium automobile manufacturer.
  • Support the dealer network with quick solution finding of technical product issues and provide repair instructions via specified communication channels.
  • Work closely with technicians of workshops and dealerships to support repairs and warranty procedures.
  • Support development of solutions for the entire product range and act as an interface between the manufacturer and dealers.

Requirements

  • Highly motivated self-starter with excellent customer relationship, communication and facilitation skills.
  • Practical workshop/automotive experience, ideally in a dealership, workshop or at a manufacturer (aftersales retail experience is an advantage).
  • Confident in technical concern resolution and warranty procedures.
  • Fluent in Bulgarian and English; knowledge of other Central and Eastern European languages is a plus.
  • Very good verbal and written communication skills with high attention to detail.
  • Ability to work on own initiative; flexible and proactive personality.
  • Personal qualities of integrity, credibility, and high-level organizational and time management skills.
  • Interest in working in a field environment with minimal supervision.