Automotive Technical Helpdesk Agent, Bulgarian Speaker
MSX International
full-time
Posted on:
Location: 🇭🇺 Hungary
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide expert assistance in diagnosis of complex technical issues for an international premium automobile manufacturer.
- Support the dealer network with quick solution finding of technical product issues and provide repair instructions via specified communication channels.
- Work closely with technicians of workshops and dealerships to support repairs and warranty procedures.
- Support development of solutions for the entire product range and act as an interface between the manufacturer and dealers.
Requirements
- Highly motivated self-starter with excellent customer relationship, communication and facilitation skills.
- Practical workshop/automotive experience, ideally in a dealership, workshop or at a manufacturer (aftersales retail experience is an advantage).
- Confident in technical concern resolution and warranty procedures.
- Fluent in Bulgarian and English; knowledge of other Central and Eastern European languages is a plus.
- Very good verbal and written communication skills with high attention to detail.
- Ability to work on own initiative; flexible and proactive personality.
- Personal qualities of integrity, credibility, and high-level organizational and time management skills.
- Interest in working in a field environment with minimal supervision.