MSS Solutions, LLC

General

• Provide exceptional Customer Service to include managing all inbound phone calls for service requests, complaints, invoice clarifications, updates, etc.
• Responsible for receiving, creating, and dispatching calls for service to include adapting quickly to schedule changes and emergency requests and keeping the customer informed.
• Responsible for the accurate set-up of new service site, equipment, service calls, purchase orders, and field schedules.
• Responsible for pre-planning and scheduling all contract service work and projects to have two weeks tentatively planned. This includes coordinating the schedule and access requirements with the customer.
• Daily management of open service calls to include reviewing cost, reviewing field notes, entering status updates, and preparing service billing.
• Assist in ensuring timely and accurate completion of paperwork by technicians.
• Maintain clear communication with customers to include utilizing customer portals (3rd party websites).
• Maintain an open line of communication between technicians, team leads, and service manager.
• Issue POs to technicians for third-party material.
• Maintain customer 3rd party websites per customers requirements.
• Place parts/material orders and returns as required.
• Provide regular reporting to Service Manager as requested.
• Support the Service Manager and technicians.
• Other such duties and responsibilities assigned by the company.

Service Coordinator

Technician

• Install, troubleshoot and startup commercial HVAC including: Commercial DX equipment up to approximately 25 tons, intake/exhaust fans, split systems, heat pumps, water source heat pumps, mini-splits, electric motor controls, light commercial furnaces, unit heaters, economizers, humidifiers, air compressors.
• Log HVAC equipment such as refrigerant circuit, electrical circuit, condition of equipment, etc
• Drive and pick up equipment and parts as needed
• Communicate with Team Lead, Coordination Staff, Sales Staff and Customers
• Complete assigned tasks with minimal call-backs
• Complete all paperwork in an accurate and timely manner
• Observe, report and correct unsafe work environments
• Will be included in on call rotation as needed according to business volume and requirements
• Take care of and maintain company tools and company vehicle
• Other such duties and responsibilities as assigned by the company from time to time

HVAC Technician

HVAC Technician II

• Install, troubleshoot and startup commercial HVAC including: Commercial DX equipment up to approximately 25 tons, intake/exhaust fans, split systems, heat pumps, water source heat pumps, mini-splits, electric motor controls, light commercial furnaces, unit heaters, economizers, humidifiers, air compressors.
• Log HVAC equipment such as refrigerant circuit, electrical circuit, condition of equipment, etc
• Drive and pick up equipment and parts as needed
• Communicate with Team Lead, Coordination Staff, Sales Staff and Customers
• Complete assigned tasks with minimal call-backs
• Complete all paperwork in an accurate and timely manner
• Observe, report and correct unsafe work environments
• Will be included in on call rotation as needed according to business volume and requirements
• Take care of and maintain company tools and company vehicle
• Other such duties and responsibilities as assigned by the company from time to time.

• Perform basic troubleshooting and maintenance procedures on commercial and/or industrial HVAC equipment
• Drive and pick up equipment and parts as needed
• Assist the senior level HVAC technicians
• Inventory parts, material and labor per job
• Complete all paperwork in an accurate and timely manner
• Observe, report and correct unsafe work environments
• Will be included in on call rotation as needed according to business volume and requirements
• Take care of and maintain company tools and company vehicle
• Other such duties and responsibilities as assigned by the company from time to time

HVAC Technician I

Director

• Lead all entry-level technical training and workforce development initiatives
• Design and implement structured technician development programs
• Train and mentor new technicians in: HVAC fundamentals, Building automation and controls, Fire alarm systems, Electronic security systems, Mechanical systems and preventive maintenance
• Conduct hands-on field training, ride-alongs, and real-world jobsite instruction
• Build apprenticeship-style development programs focused on long-term technician growth
• Teach safety practices, tool usage, troubleshooting, communication, and field professionalism
• Evaluate trainee performance and provide coaching, development plans, and career guidance
• Partner with recruiters, trade schools, workforce programs, and hiring managers to identify and onboard entry-level talent
• Assist recruiting teams in evaluating candidates for technical aptitude, attitude, and long-term growth potential
• Develop training materials, onboarding standards, and technical development pathways
• Promote retention and career advancement of newly hired employees
• Manage training budgets, certifications, vendor partnerships, and educational resources
• Ensure compliance with OSHA, NFPA, and company safety standards
• Other such duties and responsibilities as assigned by the Company from time to time.

Director of Technical Training and Development

• Will be involved throughout the estimating, bidding, vendor and subcontractor proposal review and purchasing processes
• Ability to develop detailed quantity take-offs
• Develop bid packages / contract scopes of work for subcontractors, evaluate subcontractor bids and issue contracts
• Collects project data and compares to the offices capabilities
• Performs new equipment takeoffs
• Prepares equipment submittals
• Assists Managers and Project Managers with technical support
• Performs construction plan review or other requirements as determined by project needs, constraints, and responsibilities to meet all of the customers facility requirements
• Provides knowledge and consultation in the form of developing facility-related solutions for the customers problems
• Determines project needs, constraints, and responsibilities to meet the entire customers Building system design and installation requirements
• Develops, evaluates, and discusses possible solutions with Manager, Project Manager, Sub-contractor, Supplier, and/or customer
• Coordinates selection, pricing, and integrates equipment, controls, and services for each project
• Prepares, finalizes, and reviews preliminary and/or final proposal / submittal complete
• Helps Manager determine proposal price and selling strategy
• Resolves major deviations from scope with team after Project Scope Validation
• Helps Manager develop project fulfillment schedule with project team
• Prepares and reviews contract terms and conditions using standard contract templates when applicable
• Works with team members to solicit proper expertise in order to meet customer needs
• Other such duties and responsibilities as assigned by the Company from time to time.

Estimator – Mechanical

• Supervision of the actual physical construction of the project in strict accordance with the contract documents, local & national building codes, and project specific compliance requirements.
• Supervision of Mechanical Superintendents as well as trade specific superintendents.
• Work with Project Manager to document and maintain standard reports for delays, work-arounds, shutdowns and tie-ins, etc.
• Resolution of personal disputes on jobsite; Ability to lead and inspire.
• Maintain satisfactory relationships with customers, subcontractors, vendors etc.; and the ability to work in a team environment with Project Managers, Superintendents, field labor, etc.
• Quality assurance/Control for all MSS related scope, schedule.
• Attend ALL inspections on projects assigned.
• Manage, enforce and provide feedback on MSS tool tracking program as it applies to assigned projects and personnel.
• Forecast and manage differing levels of labor and equipment on assigned projects.
• Organize labor force needed to efficiently and effectively complete jobs on time and budget.
• Read complex blueprints and equipment installation manuals.
• Solve complex job-related problems or bring solutions to the Project Team and/or Field Ops Manager.
• Liaison with client representatives.
• Track the project progress and report it to the Field Ops Manager and Project Managers weekly.
• Manage safety on assigned project and assist safety manager in maintaining a safe working environment from the field.
• Coordinate and communicate daily job operations with project managers.
• Manage the activities of subcontractors, vendors and labor, maintaining strict control over the accuracy and quality for each work activity.
• Identify and report problems or deficiencies to the Project Manager.
• Document on-site activities that may impede progress or compliance to project/contract requirements.
• Interview and select field staff for the jobsite.
• Attend all project meetings.
• Perform safety talks and keep check-in sheets.
• Perform performance reviews for employees on the project.
• Other such duties and responsibilities as assigned by the company from time to time.

Senior General Superintendent

• Supervise and lead a team of mechanical field employees, including assigning tasks, providing guidance and support, and ensuring work is carried out efficiently and effectively.
• Plan, prioritize, and schedule plumbing projects, ensuring resources are allocated appropriately and deadlines are met.
• Collaborate with project managers and other contractors to coordinate plumbing installations, repairs, and maintenance activities.
• Conduct on-site inspections to ensure compliance with plumbing codes, regulations, and safety standards.
• Read blueprints, drawings, and specifications to determine project requirements and plan plumbing systems accordingly.
• Order and manage the inventory of plumbing materials, equipment, and tools needed to complete projects.
• Troubleshoot and resolve plumbing issues, including leaks, blockages, and other malfunctions.
• Keep accurate records of labor, materials, and project progress, and prepare reports as required.
• Mentor and train junior plumbers, providing guidance on best practices and promoting professional development.
• Other such duties and responsibilities as assigned by the Company from time to time.

Plumbing Foreman

• Supervise the lay out, assembly and installation of various sizes and types of mechanical piping and/or sheet metal duct systems at job site locations
• Support the Superintendent to complete the project on time, safely and on (or under) budget
• Testing mechanical systems to ensure safety and functionality
• Observe, report and correct unsafe work environments
• Other such duties and responsibilities as assigned by the company from time to time.

Pipe Foreman – Mechanical

• Assist with all work related to HVAC/Mechanical/Industrial projects
• Measure and cut pipe according to requirements
• Soldering, brazing, threading pipe, grooving pipe, installing hangers as well as carbon steel pipe (up to 24)
• Repairing malfunctions, breakages or leaks
• Testing pipe systems to ensure safety and functionality
• Communicate professionally with management, superintendent and customers
• Follows all safety policies and procedures
• Observe, report and correct unsafe work environments
• Collaborate with other workers to complete project
• Other such duties and responsibilities as assigned by the company from time to time.

Pipe Fitter – Mechanical

• Assist with all work related to HVAC/Mechanical/Industrial projects
• Measure and cut pipe according to requirements
• Soldering, brazing, threading pipe, grooving pipe, installing hangers as well as carbon steel pipe (up to 24)
• Repairing malfunctions, breakages or leaks
• Testing pipe systems to ensure safety and functionality
• Communicate professionally with management, superintendent and customers
• Follows all safety policies and procedures.
• Observe, report and correct unsafe work environments
• Collaborate with other workers to complete project
• Other such duties and responsibilities as assigned by the company from time to time.

Mechanical Fitter

• Will be involved throughout the estimating, bidding, vendor and subcontractor proposal review and purchasing processes.
• Ability to develop detailed quantity take-offs.
• Develop bid packages / contract scopes of work for subcontractors, evaluate subcontractor bids and issue contracts.
• Collects project data and compares to the offices capabilities.
• Performs new equipment takeoffs.
• Prepares equipment submittals.
• Assists Managers and Project Managers with technical support.
• Performs construction plan review or other requirements as determined by project needs, constraints, and responsibilities to meet all of the customers facility requirements.
• Provides knowledge and consultation in the form of developing facility-related solutions for the customers problems.
• Determines project needs, constraints, and responsibilities to meet the entire customers Building system design and installation requirements.
• Develops, evaluates, and discusses possible solutions with Manager, Project Manager, Sub-contractor, Supplier, and/or customer.
• Coordinates selection, pricing, and integrates equipment, controls, and services for each project.
• Prepares, finalizes, and reviews preliminary and/or final proposal / submittal complete.
• Helps Manager determine proposal price and selling strategy.
• Resolves major deviations from scope with team after Project Scope Validation.
• Helps Manager develop project fulfillment schedule with project team.
• Prepares and reviews contract terms and conditions using standard contract templates when applicable.
• Works with team members to solicit proper expertise in order to meet customer needs.
• Other such duties and responsibilities as assigned by the Company from time to time.