Director of Technical Training and Development

MSS Solutions, LLC

Director of Technical Training & Workforce Development at MSS Solutions overseeing technician development programs in HVAC, controls, and security. Leading training initiatives and enhancing workforce capabilities in Charlotte, NC.

Posted 6/27/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesLeadWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVAC fundamentalsBuilding automationFire alarm systemsElectronic security systemsMechanical systemsPreventive maintenanceTechnical trainingApprenticeship programsOnboarding programsCertification programs

Soft Skills

MentoringLeadershipCoachingCommunicationField professionalismSimplifying technical conceptsOperational knowledgePresentation skillsIntegrityProfessionalism

Tools & Technologies

Microsoft OfficeRecruiting technologyTraining materialsEducational resourcesVendor partnerships

Certifications & Qualifications

OSHA certificationsIndustry certifications

Industry Keywords

Workforce developmentTechnical training programsSafety standardsNFPA complianceField service

About the role

Key responsibilities & impact

Lead all entry-level technical training and workforce development initiatives
Design and implement structured technician development programs
Train and mentor new technicians in: HVAC fundamentals, Building automation and controls, Fire alarm systems, Electronic security systems, Mechanical systems and preventive maintenance
Conduct hands-on field training, ride-alongs, and real-world jobsite instruction
Build apprenticeship-style development programs focused on long-term technician growth
Teach safety practices, tool usage, troubleshooting, communication, and field professionalism
Evaluate trainee performance and provide coaching, development plans, and career guidance
Partner with recruiters, trade schools, workforce programs, and hiring managers to identify and onboard entry-level talent
Assist recruiting teams in evaluating candidates for technical aptitude, attitude, and long-term growth potential
Develop training materials, onboarding standards, and technical development pathways
Promote retention and career advancement of newly hired employees
Manage training budgets, certifications, vendor partnerships, and educational resources
Ensure compliance with OSHA, NFPA, and company safety standards
Other such duties and responsibilities as assigned by the Company from time to time.

Requirements

What you’ll need

10+ years of field experience in HVAC, controls, fire alarm, security, mechanical services, or related technical industries
Strong passion for mentoring and developing inexperienced employees
Proven leadership experience managing technical training or workforce development programs
Excellent leadership, communication, and coaching skills
Strong operational and field-service knowledge
Experience developing apprenticeship, onboarding, or certification programs
Ability to lead cross-functional initiatives with operations, HR, and recruiting teams
Excellent presentation, mentoring, and leadership skills
Ability to simplify technical concepts for new employees
OSHA certifications and industry certifications preferred
Valid drivers license and willingness to travel to jobsites and training locations
Proficient with Microsoft Office and basic recruiting technology
High level of integrity and professionalism.

Benefits

Comp & perks

Medical/Dental/Vision Insurance
401k with Employer Contributions
PTO
Paid Holidays
Employee Assistance Program
Long-term Disability
Short-term Disability
Flexible Spending Plan
Health Savings Plan