Service Coordinator

MSS Solutions, LLC

Service Coordinator managing customer service operations at Bon Secours Roper Hospital. Handling calls and coordinating schedules to support customer service needs efficiently.

Posted 7/1/2026full-timeHanahan • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide exceptional Customer Service to include managing all inbound phone calls for service requests, complaints, invoice clarifications, updates, etc.
Responsible for receiving, creating, and dispatching calls for service to include adapting quickly to schedule changes and emergency requests and keeping the customer informed.
Responsible for the accurate set-up of new service site, equipment, service calls, purchase orders, and field schedules.
Responsible for pre-planning and scheduling all contract service work and projects to have two weeks tentatively planned. This includes coordinating the schedule and access requirements with the customer.
Daily management of open service calls to include reviewing cost, reviewing field notes, entering status updates, and preparing service billing.
Assist in ensuring timely and accurate completion of paperwork by technicians.
Maintain clear communication with customers to include utilizing customer portals (3rd party websites).
Maintain an open line of communication between technicians, team leads, and service manager.
Issue POs to technicians for third-party material.
Maintain customer 3rd party websites per customers requirements.
Place parts/material orders and returns as required.
Provide regular reporting to Service Manager as requested.
Support the Service Manager and technicians.
Other such duties and responsibilities assigned by the company.

Requirements

What you’ll need

Demonstrated proficiency in MS Office (excel, word, PowerPoint), SharePoint, and basic Windows environment required.
Knowledge of basic accounting and business principles.
Ability to lead and work with diverse teams is required.
Excellent written and verbal communication skills needed.
Ability to positively represent the company and communicate with others at varying technical levels.
Ability to learn and become proficient with Service Management software and financial accounting systems within a set timeframe required.
Must have strong organizational skills.
Ability to work as a member of the Customer Service Center Team is necessary.
Must have excellent attention to detail and a high sense of urgency.
Understanding of general service and/or construction industry is needed.
Must successfully pass a background check and drug test.
Knowledge of HVAC Service, Fire & Security Service, and Controls Service is a plus.
Knowledge of Microsoft Dynamics GP/WennSoft/Key2Act, is a plus.
Associates degree in business administration, accounting, or another related field is a plus.

Benefits

Comp & perks

Medical/Dental/Vision Insurance
401k with Employer Contributions
PTO
Paid Holidays
Employee Assistance Program
Long-term Disability
Short-term Disability
Flexible Spending Plan
Health Savings Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Basic Accounting KnowledgeBusiness PrinciplesService SchedulingInvoice ManagementParts Ordering

Soft Skills

Excellent Communication SkillsTeam CollaborationAdaptabilityPositive Representation