Workplace Support Manager
Aion Bank
Jamf
Senior TechOps Support Specialist
Monzo Bank
full-time
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £57,000 - £70,000 per year
Job Level
Senior
Tech Stack
JamfMacOS
About the role
- Support Monzonauts in person from the London office and remotely with technical issues and device setup.
- Run computer onboarding sessions for new Monzonauts.
- Act as a point of escalation for complex incidents, providing clear communication and fast resolution.
- Own technical standards for device management and SaaS administration, ensuring quality, scalability, and compliance.
- Shape proposals and influence approach to security, tooling, and onboarding at scale.
- Mentor and guide TechOps specialists, sharing knowledge and setting best practices.
- Research and introduce new technologies and processes that improve the way Monzo works.
- Balance hands-on technical work with strategic initiatives to drive tools, practices, and services forward.
- Participate in on-call rota for outside of business hours response.
Requirements
- Deep experience managing macOS and SaaS platforms at scale, including tools like Slack, Okta, Google Workspace, Notion, and Jamf MDM.
- Confident in leading large projects and coordinating with multiple stakeholders.
- Experience running incident response and post-incident reviews.
- Ability to mentor and coach others and motivated to raise the standard of the team.
- Ability to research and introduce new technologies to solve complex, cross-functional problems.
- Track record of delivering improvements in scalability and resilience for internal IT environments.
- Able to join out of hours on call rota (outside of business hours response).
- Nice to have: Familiarity with compliance and security standards for SaaS and endpoint management.
- Nice to have: Experience automating common tasks with code, APIs, or scripting languages.
Benefits
- £1,000 learning budget each year to use on books, training courses and conferences.
- Flexible working hours.
- Option to work from home when you need to (this is not a remote position).
- Share options.
- Additional compensation for out of hours on-call rota.
- Plus lots more (see full list of benefits on Monzo careers).
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
macOS managementSaaS administrationincident responsepost-incident reviewsautomationAPIsscripting languagesdevice managementscalability improvementsresilience improvements
Soft skills
leadershipmentoringcoachingcommunicationproblem-solvingstrategic thinkingcollaborationinfluencingresearchknowledge sharing
