Monzo Bank

iOS Engineer

• Product-focused iOS engineer to evolve Monzo’s native mobile banking app
• Build polished user experiences balancing well-tested resilient code with fast iteration
• Work on a product used by over 12 million customers shaping how people interact with finances
• Join a small autonomous product squad with Android, backend, design, research, QA and data science
• Responsible for company-level goals rather than single features
• iOS app built in Swift, SwiftUI, The Composable Architecture, MVVM and Coordinators
• Networking stack uses Alamofire and services mirroring backend microservice architecture
• Monitoring with Sentry; testing includes unit tests, stubbed API tests, snapshot tests and XCUITest
• Report to an engineering manager with regular 1:1s and opportunities for growth

Manager

• Be the voice of Monzo Business for our most complex businesses, building trust and confidence in our product and service
• Manage customer queries from our most complex businesses and own case management from start to resolution, keeping customers informed and setting expectations
• Provide exceptional inbound support and identify opportunities for customers to get more value from our products and services
• Support businesses through onboarding and key growth milestones, staying aligned as their business evolves
• Engage in value-led conversations to uncover unmet needs and guide businesses to relevant Monzo features or services
• Spot trends and emerging needs across business accounts and surface opportunities to improve customer journeys
• Act as subject matter experts and escalation point for complex customer problems to deliver effortless service
• Work across Operations and Product teams to solve problems for our most complex businesses
• Proactively take ownership to resolve potential poor outcomes for complex businesses
• Advocate for complex business customers across domains to escalate and resolve issues
• Identify where processes aren’t fit for purpose and act differently while managing risk
• Own development, maintenance and improvement of knowledge management and share learnings across the team
• Give frequent and open feedback to others

iOS Engineer

Business Success Manager