IT Support Specialist
Epidemic Sound
CloudiOSMacOS
Job Level
Mid-LevelSenior
Tech Stack
Jamf
About the role
- Lead the Workplace Support team, setting goals, priorities, and development paths
- Take full ownership of the workplace environment, ensuring availability, performance, and user satisfaction across several European countries
- Manage vendors, licences, and service providers to guarantee service quality and cost efficiency
- Oversee compliance with internal policies, regulatory requirements (incl. DORA), and audit standards
- Monitor KPIs, prepare reports for senior management, and drive continuous service improvement
- Oversee administration and governance of Google Workspace (Gmail, Drive, Calendar, Meet, etc.) and define security settings and access controls
- Direct deployment, configuration, and lifecycle management of Apple devices (MacBooks, iPhones, iPads)
- Define and enforce workplace security policies including device encryption, app management, and compliance monitoring
- Oversee inventory management of workplace devices, software, and licences and manage documentation and playbooks
- Support employees using cutting-edge technologies; evaluate and recommend new workplace technologies
- Lead workplace-related projects, upgrades, and audits and ensure remote workplace support for employees in newly opened branches across European countries
Requirements
- Minimum 5 years of experience in IT workplace administration (Google Workspace, Apple)
- Proven experience in managing a team and leading IT workplace initiatives
- Strong knowledge of IT security principles, practices, and compliance requirements (e.g. DORA, GDPR)
- Track record of managing workplace vendors, budgets, and licences
- Strong troubleshooting and problem-solving skills with enterprise IT environments
- Excellent communication and leadership skills with ability to influence stakeholders at all levels
- Experience in supporting innovative, cutting-edge technologies in a corporate environment
- Relevant certifications are a plus (e.g. Google Workspace Administrator, Jamf Certified)
- Openness to work from our Warsaw office (3 days per week) in a hybrid model
- Fluency in English and Polish
