Delivery Manager
Oversee (formerly FairFly)
Renewals Manager
AuditBoard
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Develop and implement strategic renewal plans, initiate processes 120 days before contract end, conduct account research, navigate complex contract structures, and ensure timely renewals.
- Negotiate terms and pricing, identify expansion opportunities, and collaborate with internal stakeholders (Sales, Customer Success, Legal, Deal Desk) for smooth renewal processes.
- Generate and deliver renewal quotes and order forms accurately and in a timely manner.
- Manage coordination and execution of amendments and renewal documents.
- Provide accurate rolling 180 day forecasts, update SFDC and forecasting tools, and ensure clear, professional communication with customers.
- Gather customer insights, identify risks, share feedback with relevant teams, and refine strategies for future renewals.
Requirements
- Proven track record (3+ years) in SaaS renewals, sales, customer success, or account management, with experience in managing contract renewals and negotiations.
- Proficiency to advance with various platforms (e.g., Salesforce, BoostUp, MixMax, Outreach, Gong, etc.), exceptional organizational skills for managing multiple renewals, and strong attention to detail.
- Ability to assess contract terms, identify upsell opportunities, and resolve issues proactively.
- Effective interpersonal skills for working with cross-functional teams, and clear, concise communication; ability to convey complex information clearly and professionally.
- Skill in prioritizing tasks and managing multiple deadlines in a fast-paced environment. Closing renewals on time and with a sense of urgency.
- Understanding of key SaaS metrics and experience in forecasting revenue impacts, and optimizing renewals.
- Commitment to a seamless customer experience, anticipating needs, and aligning solutions with customer and company objectives.
- A commitment to accuracy and quality in documentation.
- Excellent presentation, verbal and written communication skills.
- Self motivated, proactive, and energetic team player.
- Bachelor’s Degree in Accounting, Business, Finance, or a related field is a plus
Benefits
- Launch a career at one of the fastest-growing SaaS companies in North America!
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Remote and hybrid work options, plus lunch in the Cerritos office
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS renewalscontract negotiationsaccount managementforecasting revenue impactsupsell opportunitiescontract assessmentdocument managementcustomer insights analysistimely renewal executionstrategic planning
Soft skills
interpersonal skillsorganizational skillsattention to detailclear communicationtask prioritizationproactive problem solvingcustomer experience focuspresentation skillsteam collaborationself-motivation
