IT Service Manager
Hitachi
Delivery Manager
Oversee (formerly FairFly)
contract
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage and coordinate delivery projects, from configuration to post-launch hypercare;
- Act as the bridge between Product, Engineering, and Account Management, keeping everyone aligned on timelines, priorities, and next steps;
- Support existing client expansions (e.g. adding new features or regions) and smaller internal implementation efforts;
- Maintain project documentation — ensuring Jira boards, trackers, and notes are always up to date;
- Identify risks and escalate blockers early, keeping delivery timelines on track;
- Help ensure that every project — no matter how small — delivers a great experience to our clients and internal stakeholders.
Requirements
- 3–4 years of experience in project or implementation management;
- Travel tech or TMC background is a must — you understand GDS/NDC systems, airline workflows, and travel terminology;
- Comfortable working in a technical environment — able to follow discussions about APIs, data flows, or configurations (no coding required);
- Proficient with project management tools like Jira, Monday.com, or Wrike;
- Highly organized, detail-oriented, and able to manage multiple priorities simultaneously;
- Strong communicator — written and verbal — with a collaborative, no-ego attitude;
- Proactive and resourceful — takes ownership, follows up, and doesn’t let things slip;
- Fluent in English (our working language).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementimplementation managementconfiguration managementrisk identificationblocker escalationAPI understandingdata flow understanding
Soft skills
highly organizeddetail-orientedmulti-priority managementstrong communicationcollaborative attitudeproactiveresourcefulownership
