FSP Manager, Global Clinical Monitoring
Precision For Medicine
IT Service Manager
Hitachi
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The aim is to provide effective, responsive IT design, build services and implement IT solutions based on the demand generated by the business, and to enable Hitachi Energy business with leading edge solutions to create long-term competitive advantage, leveraging new/advanced technologies.
- Partnering with IT and business design, build, implement and operate automation solutions.
- Ensure service and analytics platform compliance with all relevant Hitachi Energy policies and regulations - IT security, ITGC, data protection, etc.
- Drive delivery alignment with business and IT functions to ensure analytics needs and opportunities are identified, prioritized, validated and communicated to all respective partners.
- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
- Lead a delivery team of internal employees and third-party service provider.
- Ensure service delivery adherence to defined SLAs and KPIs, and that SLAs and KPIs are fit for purpose.
- Manage service provider delivery performance. Partnering and in alignment with IT and Functions teams and the Business, using internal team and 3rd Party IT Suppliers to design, build and implement appropriate Automation Solutions, leading to improved efficiency or operational functionality.
Requirements
- A Master’s or Bachelor’s degree or equivalent in computer science, engineering or business management.
- Full functional knowledge across own functional area and affinity with technology of Analytics.
- A track record of successful delivery of information technology automation solutions and services
- Experience in supporting the Business in prioritizing portfolio of projects and delivering agreed portfolio.
- Experience in running Analytics services with hybrid (internal/third party) teams on global scale.
- Experience with different engagement models with third-party providers – managed services, T&M, outcome-based.
- Exposure to business processes in various functional areas, cross functional knowledge and solid experience in support processes and organization.
- Experience with regards to technology use and introduction, agile / iterative product development life cycle.
- Leadership skills including the ability to influence effectively in a matrix environment.
- Proficiency in both spoken & written English language is required.
Benefits
- Contract of employment
- Work model: hybrid or remote depends on location
- Growth possibility: training budget & training platform
- Possibility to gain experience in international environment
- Possibility to work for industry leader in green energy solution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT designIT solutionsautomation solutionsanalytics servicesproject portfolio managementagile developmentiterative product developmentcompliance managementdata protectionIT security
Soft skills
leadershipinfluencecommunicationcollaborationprioritizationproblem-solvingteam managementorganizational skillsresponsivenessadaptability
Certifications
Master’s degree in computer scienceBachelor’s degree in engineeringBachelor’s degree in business management
