Files.com

VP of Information Technology (Austin, TX)

Files.com

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona

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Job Level

Lead

About the role

  • Own internal IT strategy in a Mac environment: SaaS management, device control, access systems, and user lifecycle processes.
  • Design and enforce seamless security systems: real protection, zero friction.
  • Automate relentlessly: provisioning, onboarding, patching, compliance, and help desk workflows.
  • Lead help desk operations: build systems that resolve issues quickly and proactively support employee productivity.
  • Oversee core platforms: Google Workspace, Microsoft 365, Slack, Zoom, Greenhouse, Help Scout, and more.
  • Champion compliance: lightweight but powerful access controls and policy frameworks that keep us audit-ready.
  • Collaborate with Engineering: contribute scripts, coordinate infrastructure needs, and act as a bridge between IT and dev teams.
  • Deliver early wins: identify high-impact improvements in your first 90 days and build trust fast.

Requirements

  • Deep comfort in an Apple-native environment.
  • Proven hands-on experience with MDM platforms, including building custom deployment packages and scripts.
  • Fluency in IT security and compliance practices: access logging, SSO/LDAP, and policy design.
  • Experience building zero-downtime onboarding/offboarding systems.
  • An automation-first mindset: if it can be scripted, it should be.
  • Ability to “speak engineer” — collaborate with technical teams, contribute scripts, and partner effectively with Engineering leaders.