Files.com

Account Manager

• Own the end-to-end commercial strategy for a defined set of strategic accounts
• Build multi-threaded relationships across technical, operational, and executive stakeholders
• Lead deep discovery to uncover business and technical problems worth solving
• Develop and execute account plans focused on expansion and long-term value
• Lead complex negotiations and close high-impact expansion deals
• Partner with Product, Engineering, Support, and Customer Success to align execution
• Bring customer insight back into the organization to influence priorities and decisions

Strategic Account Manager