Files.com

Support Engineer

• Support customers via phone, email, and Zoom—owning the resolution end-to-end.
• Diagnose and resolve issues across networking, API usage, integrations, identity management, and file automation.
• Spot patterns, replicate edge cases, and work side-by-side with Engineering to get fixes shipped fast.
• Turn customer insights into actionable improvements for Product and R&D.
• Write crisp, empathetic updates that keep customers confident and teammates aligned.

Customer Support Engineer