VP of Information Technology (Austin, TX)
Files.com
Job Level
Mid-LevelSenior
Tech Stack
CloudiOSMacOS
About the role
- Managing the Service Desk queue in a consistent manner that ensures user incidents, requests and queries are dealt with efficiently
- Assist with onboarding and off-boarding procedure
- Troubleshoot software and hardware related issues
- Identify repetitive tasks that can be automated
- Maintain documentation related to support
- Stay up to date with trends and best practices within the field
- Work alongside a collaborative and supportive Internal IT team, sharing knowledge and working on joint projects to improve our IT services
- Directly contribute to boosting productivity and enhancing the overall employee experience
- Ensure employees have the tools they need to be successful, impacting team efficiency and effectiveness
- Perform other duties, tasks, and responsibilities as required
Requirements
- Experience from working in IT support and ticket systems, preferably in a fast-paced, growing organization.
- Experience with managing and supporting macOS and iOS.
- Experience with MDM solutions, ABM, Kandji, Intune
- Experience with collaboration tools like Slack, Google Workspace.
- Experience with network equipment
- Experience with AV and Google meet Equipment
- Problem-solver with a technical mindset – skilled at tackling IT challenges through clear, structured reasoning and delivering efficient solutions.
- Service-minded communicator – warm, attentive, and collaborative, ensuring every interaction feels supportive, clear, and inclusive.
- Highly organized with strong attention to detail – adept at managing multiple priorities precisely and reliably, even under tight deadlines.
- Nice to have: Experience with Cloud-based environments
- Experience with Jira Service Management
