Epidemic Sound

Customer Success Manager

• Proactively manage the customer lifecycle for strategic enterprise clients to drive adoption, engagement, and measurable success plans.
• Identify and close new expansion opportunities within your existing portfolio to significantly scale our B2B business.
• Lead strategic business reviews and renewal negotiations with C-level executives to ensure alignment of objectives and minimize churn.
• Act as a thought leader and mentor within the Customer Success team, bringing fresh ideas for process improvements and adoption strategies.
• Collaborate cross-functionally to share customer feedback and ensure our ecosystem is fully utilized to deliver an exceptional experience.

Senior Customer Success Manager