Regional Sales Director
Model 1 Commercial Vehicles
Strategic Customer Success Manager
Monte Carlo
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $152,000 - $168,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and manage the entire client journey from onboarding to adoption and value realization
- Partner with Account Executives to build growth strategies and secure renewals and expansions
- Effectively communicate business value to client executives through strategic reviews and insights
- Partner with customers to establish clear business goals, timelines, priorities, and success metrics
- Leverage Monte Carlo product expertise to prescribe best practices to grow adoption and enhance value
- Identify and develop relationships with client executives including VPs, C-suite officers, founders, and CEOs
- Regularly monitor account health and adoption to find opportunities to maximize customer value
- Project manage the customer journey using internal and external resources as needed
Requirements
- 5-7 years of experience in Customer Success serving enterprises or consulting for strategic level clients (e.g. Bain, BCG, McKinsey, etc.)
- Strong experience with large clients with over 10k+ employees
- Delivering success for data products/solutions is highly preferred
- Demonstrated track record in an early-stage company or highly ambiguous environment
- Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics
- Ability to prioritize complex and competing objectives
- Authorization to work for any employer in the US (application form asks)
