Monte Carlo

Customer Success Manager

• Atender clientes com empatia e excelência através de e-mail, WhatsApp, chat, Instagram e Facebook;
• Oferecer suporte aos times de loja em demandas relacionadas ao cliente final;
• Responder de forma estratégica às manifestações no Reclame Aqui, atuando com as áreas internas para resolver causas-raiz e aumentar a satisfação;
• Identificar pontos de melhoria na jornada do cliente, sinalizando oportunidades para aprimoramento contínuo das nossas operações;
• Monitorar indicadores de satisfação durante o atendimento (pós-venda e tratativas) e por meio do NPS;
• Contribuir para a construção de um relacionamento duradouro com o cliente, com foco em fidelização e encantamento.

Assistente de Customer Success Junior

Data Scientist

• Product portfolio management: monitor commercial performance and margins, proposing actions related to assortment mix, discontinuations, or price adjustments.
• Market and competitor analysis: monitor trends, launches and competitive positioning, generating insights for assortment and innovation decisions.
• Product data entry in the system: ensure correct entry and updating of technical and commercial information, including descriptions, measurements, costs, composition and data for the website.
• Purchase order management: issue orders, follow approvals, track shipments and coordinate with the supply chain team to ensure on-time deliveries within the planned purchasing budget.
• Supplier negotiation: continuously seek the best costs, lead times and commercial terms while balancing quality, profitability and brand positioning.
• New product development: collaborate with design, procurement, marketing and operations to ensure new products are relevant, profitable and meet expected quality standards.
• Launch planning: define market entry strategies, pricing, sales targets and positioning together with the marketing and commercial teams.
• KPI management: monitor KPIs such as margin, turnover and stock coverage, and develop action plans when necessary.
• Interdepartmental collaboration: work closely with marketing, supply chain, commercial, e-commerce and visual merchandising teams to ensure alignment and execution of product strategies.
• Leadership support: provide strategic analyses and executive presentations to support business decisions and the product roadmap.
• Lifecycle management: propose actions to maximize each product’s performance — from launch through to eventual discontinuation.

Product Analyst (Mid-level)

Sales Development Rep

• Help build a pipeline at Monte Carlo.
• Triage inbound leads against our ICP.
• Outbound to strategic prospects and follow up fast.
• Work with marketing to hit pipeline goals.

Strategic Sales Development Representative

Pricing Analyst

• Create dashboards that include key performance indicators (KPIs) and strategic objectives (OKRs);
• Participate in the development of commercial campaigns and monitor their execution across the store network;
• Interact with store teams, listening to their needs and ensuring they have all necessary information to make things happen;
• Develop and improve operational processes to enhance the customer experience and drive sales across all stores in the chain;
• Use data analysis and metrics to ensure processes are executed consistently;
• Support the commercial team in organizing and executing store operation routines;
• Update documents, materials, and systems used by the department;
• Contribute to the preparation of presentations and materials for meetings and training sessions.

Mid-level Commercial Analyst

Support Engineer

• Diagnose and resolve technical issues across Monte Carlo's platform — data pipelines, monitors, alerts, integrations, and agent observability features
• Own issues end-to-end: triage, reproduce, escalate to Engineering when needed, validate fixes, and close the loop with customers
• Build and maintain documentation, runbooks, and a knowledge base
• Work alongside the team building AI-powered support tooling
• Partner with Engineering and Product on bugs and feature gaps
• Drive high-priority customer issues over the line
• Collaborate with Customer Success, Sales, and Field Engineering
• Use AI to surface patterns across cases

Assistente de Customer Success Junior

Product Analyst (Mid-level)

Strategic Sales Development Representative

Mid-level Commercial Analyst

Technical Support Engineer