Monte Carlo

Customer Success Manager

• Responsible for structuring, automating, and sustaining CRM operations, ensuring scalability, data quality, and the evolution of journeys in Salesforce Marketing Cloud and integrations with the ecosystem (Salesforce, VTEX, WhatsApp, etc.)
• Build and optimize journeys in Salesforce Marketing Cloud (Journey Builder / Automation Studio);
• Create automated flows (post-purchase, reactivation, churn prevention, rewards, NPS);
• Implement entry, exclusion, and communication prioritization rules;
• Analyze journey performance (open rate, click-through rate, conversion, revenue);
• Propose data-driven improvements (A/B testing, timing, segmentation);
• Support the construction of a customer view (lifecycle, RFV/RFM, cohorts).

CRM Analyst, Mid-level

Designer

• Buscamos pessoas comunicativas, determinadas, que gostem de gente e tenham ambição de crescer junto com uma das maiores joalherias do país.

Estágio – Designer Gráfico, Comunicação Interna, RH

• Product portfolio management: monitor commercial performance and margins, proposing assortment actions, discontinuations, or price adjustments.
• Market and competitor analysis: track trends, new releases and competitive positioning, generating insights for assortment and innovation decisions.
• Product data entry and maintenance: ensure accurate entry and updating of technical and commercial information, including descriptions, measurements, costs, composition, and website data.
• Purchase order management: issue orders, follow approvals, track shipments and interface with the supply chain team to ensure on-time deliveries within the planned procurement budget.
• Supplier negotiation: continuously seek the best costs, lead times and commercial terms while balancing quality, profitability and brand positioning.
• New product development: collaborate with design, procurement, marketing and operations to ensure new products are relevant, profitable and meet expected quality standards.
• Launch planning: define market entry strategies, pricing, sales targets and positioning together with marketing and commercial teams.
• KPI management: monitor KPIs, margin, inventory turnover and stock coverage, developing action plans when necessary.
• Cross-functional collaboration: maintain constant interface with marketing, supply chain, commercial, e-commerce and visual merchandising teams to ensure alignment and execution of product strategies.
• Support to leadership: contribute strategic analyses and executive presentations to support business decisions and the product roadmap.
• Product lifecycle management: propose actions to maximize each product’s performance—from launch through eventual phase-out.

Mid-level Product Analyst – Design

Pricing Analyst

• Responsible for leading projects across all sales channels, with a focus on the customer experience;
• Create dashboards that include key performance indicators (KPIs) and strategic objectives (OKRs);
• Identify innovative solutions to address a variety of operational challenges aimed at improving the customer experience;
• Serve as the primary point of contact for issues related to physical stores;
• Research and apply market best practices to optimize store operations;
• Develop and refine operational processes to enhance the customer experience and drive sales across all stores in the network;
• Use data analysis and performance indicators to ensure processes are executed consistently;
• Conduct store visits to gain insights into business operations and their impact on the customer experience;
• Manage the department budget, including incentives, and ensure compliance with the budget cycle;
• Maintain regular contact with regional managers and store teams to align strategies and objectives.

Senior Commercial Analyst

• Create dashboards that include key performance indicators (KPIs) and strategic objectives (OKRs);
• Participate in the development of commercial campaigns and monitor their execution across the store network;
• Interact with store teams, listening to their needs and ensuring they have all the information required to make things happen;
• Develop and refine operational processes to improve the customer experience and drive sales across all stores in the network;
• Use data analysis and metrics to ensure processes are executed consistently;
• Support the commercial team in organizing and executing store operation routines;
• Update documents, materials, and systems used by the department;
• Collaborate in the preparation of presentations and materials for meetings and training sessions.

Commercial Analyst (Mid-level)

• Provide empathetic, high-quality customer support via email, WhatsApp, chat, Instagram, and Facebook.
• Provide support to store teams for end-customer requests.
• Respond strategically to complaints on Reclame Aqui, collaborating with internal teams to address root causes and improve satisfaction.
• Identify improvement opportunities in the customer journey, highlighting chances for continuous operational enhancement.
• Monitor satisfaction indicators during support interactions (post-sale and case handling) and through NPS.
• Contribute to building long-lasting customer relationships with a focus on retention and customer delight.

Customer Success Assistant (Junior)

• Assist in planning, executing and monitoring customer-targeted marketing campaigns.
• Configure and segment customer lists for specific campaigns using SQL.
• Collaborate in creating content briefs and promotional materials for CRM communications.
• Analyze customer behavior data to identify patterns and opportunities for improvement.
• Generate reports on CRM campaign effectiveness and make data-driven recommendations.
• Assist in maintaining and updating the customer database, ensuring information is accurate and up to date.
• Implement data-cleaning practices to ensure data quality.
• Collaborate on integrating different CRM and marketing automation systems.
• Assist in troubleshooting issues related to CRM platform usage.
• Work together with marketing, sales and IT teams to ensure CRM strategies align with company objectives.

Junior CRM Analyst

Performance Marketing

• Own enterprise demand generation goals across leads, MQLs, and marketing-sourced pipeline
• Develop and execute multi-channel campaigns targeting enterprise accounts (1,000+ employees), including paid media, ABM, email, content syndication, and webinars
• Lead LinkedIn and account-based advertising strategy; partner with growth marketing on PPC/SEM
• Manage budgets and optimize spend to maximize pipeline impact and ROI
• Partner closely with sales and SDR/BDR teams on lead quality, account priorities, lead handoff, and conversion
• Partner with the event marketing team to maximize ROI from executive dinners, conferences, and sponsorships targeting enterprise accounts
• Track performance and report on key metrics including pipeline, conversion rates, and cost efficiency

Senior Enterprise Demand Generation Manager

Compliance

• Manage and respond to customer security reviews, questionnaires, and audits
• Serve as the primary liaison for security-related inquiries from prospects, customers, and partners
• Oversee ongoing compliance initiatives (SOC 2, ISO 27001, 27017, 27018, GDPR etc.) and maintain the risk register
• Collaborate with cross-functional teams (Engineering, Sales, Product, HR) on risk management strategies
• Evaluate third-party vendors, manage due diligence processes, and coordinate remediation actions
• Develop, refine, and maintain security and compliance policies, procedures, and standards
• Support and promote security awareness initiatives, including employee training and phishing simulations
• Lead and coordinate internal and external audits, ensuring continuous improvement in controls