Technical Support Engineer

Monte Carlo

Technical Support Engineer diagnosing and resolving technical issues across data observability platform. Build documentation and collaborate with engineering teams for customer support.

Posted 5/30/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

AirflowAWSAzureBigQueryCloudGoogle Cloud PlatformPythonSQL

About the role

Key responsibilities & impact

Diagnose and resolve technical issues across Monte Carlo's platform — data pipelines, monitors, alerts, integrations, and agent observability features
Own issues end-to-end: triage, reproduce, escalate to Engineering when needed, validate fixes, and close the loop with customers
Build and maintain documentation, runbooks, and a knowledge base
Work alongside the team building AI-powered support tooling
Partner with Engineering and Product on bugs and feature gaps
Drive high-priority customer issues over the line
Collaborate with Customer Success, Sales, and Field Engineering
Use AI to surface patterns across cases

Requirements

What you’ll need

2+ years in a technical support, solutions engineering, or SRE-adjacent role
Comfortable reading logs, writing SQL, using Postman, and navigating cloud environments (AWS, GCP, Azure)
Comfortable finding your way around a Python repo: reading PRs, writing fixes, running tests
Knowledge of modern data stack: Snowflake, Databricks, BigQuery, dbt, Airflow, or similar
Understanding of AI agents and ML-driven systems
Experience using AI coding assistants and LLM tools in workflow
Clear, calm, and honest communication under pressure
Ability to write docs and propose process fixes

Benefits

Comp & perks

Stock Options
Healthcare plans
401k Retirement Plan
Wellness Stipend
Home Office Stipend
Cell Phone or WIFI reimbursement
Paid Parental Leave
Flexible Time Off
Generous Travel Policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLPythondata pipelinesmonitoringintegrationsAI agentsML-driven systemsSnowflakeDatabricksBigQuery

Soft Skills

communicationproblem-solvingcollaborationdocumentationcustomer focuscalm under pressureprocess improvement